The bed was too soft. It hurt my back.

Location by cruise terminal is excellent. Staff was professional and kind. Ate in the restaurant, it was very good.

Stayed in May 2024

I thought it would be a bit more luxurious for the price.

Stayed in April 2024

I didnt know there was breakfast

I didnt know there was breakfast

Stayed in March 2024

We were there only one night.

Your staff was so helpful and friendly. The wasted no time in helping us get checked in and handing us a cold bottle of water after a long flight and taxi ride. Then we were given a warm chocolate chip cookie.

Stayed in May 2024

A bit pricy The restaurant menu

A bit pricy

Stayed in May 2024

There were crack pipes in the alley behind the hotel where we cut through, instead of walking an extra couple blocks. We get that big time- our beautiful city is taken over by tent towns. The biggest negative is that it was really hard to find the entrance. After driving from Bellingham, we had to actually stop on west hastings to ask where we can park because apparently, the google/siri directions take you to the entrance that is an exit. it is very hard to find the correct hotel entrance...and after a long flight and traveling in traffic...it sucks that you can't just pull up and get up to inside.

The staff was amazingly cool. So accommodating and helpful, from the security to the maids...so professional and caring.

Stayed in May 2024

The Hastings Street entrance needs attention to keep it welcoming.

The reception staff and restaurant were very nice and professional. Very accommodating.

Stayed in May 2024

The majority of the staff at the restaurant were great and personable, which made up for the one that wasn’t so much.

Stayed in May 2024

loved everything

Great location, great room, super friendly staff, loved the daily room service and the daily free cookies. Definitely exceeded our expectations from when we booked. Thank you

Stayed in May 2024

I could hear sounds from next doors or footsteps above. No main light switch in the bedroom/sofa room, they were on the light appliances.

The room was clean, great location, staffs were friendly and helpful. I like the layout of the room, wished the sofa were a little longer in length for a quick nap.

Stayed in April 2024

Accessing parking does not feel safe.

Great location. My room was upgraded.

Stayed in April 2024

All but one elevator was down and it was really slow

It was spacious and the restaurant was surprisingly good

Stayed in February 2024

Amazing staff at check-in and the door man was very kind and helpful

Stayed in March 2024

Everything is perfect

Clean and beautiful view

Stayed in March 2024

Two people booked into this room for 2 nights but only 1 wax coffee cup, no tea bags and only 1 bath towel. Tried to sell us an upgrade to a bay/sea view which basically only partially existed. Declined but bad practice.

Location excellent for all sights in Downtown Vancouver

Stayed in March 2024

The only feature we did not like was the fact that the kitchenette was missing some essential items like breakfast bowels, ceramic coffee mugs, dish washing sponges.

Location was great for us, being 7 minutes walk with luggage, from the Waterfront train station. This way we could get the subway train directly from the airport. Coming from Australia we needed a few days to catch up with our sleep and the bed was very comfortable for this purpose. The staff were extremely friendly and rapidly responded to our requests for cups, bowls. dish washing clothes etc.

Stayed in March 2024

Staff were so friendly and helpful. Loves the cookies and drinks provided

Stayed in February 2024

Elevator

Property was very clean and nice

Stayed in January 2024

Actual coffee cups for in room coffee, not just paper cups. I might expect that from a cheaper hotel but was surprised not to have porcelain cups at a Marriot hotel.

Staff were lovely. Our room was ready when we arrived very early in the day. They have us some delicious biscuits on arrival, which was great as we were hungry. Room was lovely and clean.

Stayed in January 2024

Air-conditioning a bit noisy. Bathroom quite small but adequate for 3 people short stay. Some may feel uncomfortable in the area late at night.

Great location, close to downtown and Gastown but not noisy. Transport on the doorstep. Friendly helpful staff. Went out of their way to help our daughter celebrate her birthday.

Stayed in January 2024

The sofa bed mattress was horrendous. You could feel every spring. We went with the fold-out option as we thought the room seemed a nicer layout than a typical 2x double, which it was. Just a shame about the sofa bed.

The staff were great and the location was pretty central. Nice bathroom and good sized room (Stayed in a king with a fold out sofa)

Stayed in January 2024

Parking fee is too much.

Very friendly staff.

Stayed in December 2023

It was all good.

Staff were super friendly and willing to provide assistance.

Stayed in December 2023

The bed mattress may need replacement as it was sagging (slopes inwards the middle).

Staff were super friendly and helpful. Hotel and rooms were clean and smelled nice.

Stayed in December 2023