721 Government Street, V8W 1W5 Victoria, Canada
#10 of 44 hotels in Victoria
Guests' ChoiceBased on 948 hotel reviews
8.5Cleanliness
9.0
Comfort
9.1
Location
9.7
Facilities
8.7
Staff
9.0
Value for money
7.6
Free WiFi
8.8
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End of dialog contentReviewed: 27 May 2024
Silvina
United StatesThe bathroom in the room was tiny
Staff was excellent well appointed spaces and beautiful location and hotel
Stayed in May 2024
Reviewed: 25 May 2024
Bruce
United StatesExpand dinner menu in dining room.
Stayed in May 2024
Reviewed: 25 May 2024
Jeanine
CanadaIt’s beautiful, luxurious and very clean.
Stayed in May 2024
Reviewed: 25 May 2024
Tomme
United StatesAir conditioning not working properly
Location, historical significance, hotel bar, comfortable bed, attention to details service
Stayed in May 2024
Reviewed: 21 May 2024
Dina
CanadaBusy driveway , dated convention center, No slippers
The ambiance
Stayed in May 2024
Reviewed: 19 May 2024
Karen
United StatesBeautiful hotel. First class service. Loved the location with beautiful views of the harbor.
Stayed in April 2024
Reviewed: 18 May 2024
Lise
United StatesI couldn’t think of anything
The staff was so friendly, the place is beautiful and very clean all the way around. We took the ferry from Seattle to Victoria, and it was a short walking distance from the ferry.
Stayed in May 2024
Reviewed: 6 May 2024
David
AustraliaRoom was poor overall. Poor outlook. The bathroom is far too small and really substandard. Overall the room was way below what we would have expected at the rates charged.r
Good location. Beautiful exterior. Staff helpful. Slick checkout.
Stayed in May 2024
Reviewed: 5 May 2024
Thomas
CanadaGood service
Stayed in May 2024
Reviewed: 1 May 2024
Victoria
United StatesN/A
The lovation and the services
Stayed in April 2024
Reviewed: 30 April 2024
Alice
United StatesSo outdated
Location
Stayed in April 2024
Reviewed: 29 April 2024
Almos
Canadaremoval of bathtubs and booking.com was not accurate
room
Stayed in April 2024
Reviewed: 28 April 2024
Mona
United StatesEverything was amazing.
Due to some maintenance they did not have our reserved room which was one bedroom suite. But they called us in advance and did their best to upgrade our room to an executive suite. Both Managers S and E were super attentive and nice. We had a fantastic time.
Stayed in April 2024
Reviewed: 25 April 2024
Caroline
CanadaExcellent room with a beautiful view. Wonderful insuite snacks and card marking our 40th anniversary. All the staff were friendly and helpful.
Stayed in March 2024
Reviewed: 25 April 2024
Hendra
CanadaN/A
Room, Location and View
Stayed in April 2024
Reviewed: 23 April 2024
Ranjgari
CanadaThere weren’t any bottles of water in our room.
The location was great in the heart of downtown Victoria.
Stayed in April 2024
Reviewed: 21 April 2024
Lesly
CanadaThe zigzag hallway to the room.
The bed, facilities
Stayed in April 2024
Reviewed: 20 April 2024
Kamau
KenyaNothing
Everything. The location, the facilities. The food . What !
Stayed in April 2024
Reviewed: 20 April 2024
Chandrasekar
United StatesExceptional service, friendly staff and great facilities. The location is perfect and provides a great view of the bay.
Stayed in March 2024
Reviewed: 19 April 2024
Tracy
United StatesOnly light blinds in our room. Sum cane up about 5:30 AM. A waiter in Q lounge I suspect thought we were homeless. Which was amusing. He actually asked what room we were in. Then came back and said he couldn’t find it. He then ask us to confirm our name. After that was fine. But was very presumptuous. Watch for him. Pony tail and white beard. Accent of some sort.
I love this hotel. It’s historic, and the architecture is breathtaking. Location cannot be beat.
Stayed in April 2024
Reviewed: 17 April 2024
Cosmo
United StatesIt is very expensive 😭 but is worth the beautiful and luxurious accomodations.
The Fairmont Empress is amazing. The hotel is beautiful and the staff are all first class. Wonderful location and rooms are comfortable.
Stayed in April 2024
Reviewed: 12 April 2024
Rhonda
AustraliaThere is obviously a sound proofing problem with the wall between room 695 and the room next door. I could clearly hear the television in the next room when I was in bed trying to sleep. The person/people in the next room kept it on until 3am which made it impossible for me to sleep. Very upsetting and disappointing in such a high standard hotel.
Beautiful hotel, great location
Stayed in April 2024
Reviewed: 10 April 2024
Jorgensen
United StatesI think the remodel is too modern, too masculine and cold in the lobby, and restaurant, why not have it be more feminine and historically remodeled? pool a bit too chlorinated maybe.
staff was so warm and welcoming, we had all the coffee pods we needed, Just really great service, amenities.
Stayed in April 2024
Reviewed: 3 April 2024
Wendy
United StatesWe were excited to use the hot tub at 9:30 and it was full of kids so it would be nice to have an adult hot tub somewhere
The tulips, lights, kind staff, location, beautiful inside, bed sheets 👌 The best popcorn at the bar seriously!!
Stayed in March 2024
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