Hotel is difficult to find as valet entrance is on a different street and location than hotel parking. Better signage or explanations when booking for arriving guests is needed. Restaurant name and operating status unclear.

Nice hotel, convenient to Old Montreal which is within walking distance. Friendly and helpful staff. Marco was great.

Stayed in May 2024

Small parking garage

Location is perfect. 5 minutes walk to Old town.

Stayed in May 2024

The automated lights on the bottom of the beds which came on when you made a move on the bed. Way too sensitive to motion. Fact was that it was often bright in the room.

We loved the location, quiet area. The pool was the best, like a hot bath to relax our sore muscles from all that walking. Plus greatest view from rooftop.

Stayed in May 2024

Reception could be a bit more educated on the area. Everytime I asked a question about where places were located, they told me they didn't know.

Great location, clean, spacious rooms, comfortable beds.

Stayed in May 2024

The hotel is located in a quiet and clean area but only a short walk from a very lively area with lots of history and restaurants. The room was very clean and spacious and you have a nice view of the whole city from the rooftop

Stayed in May 2024

Amazing location, beautiful rooftop pool, family friendly, helpful staff

Stayed in May 2024

Central location, very nice and modern rooms with all the amenities and free water, coffee and tea. Parking was a bit hard to find, but a good option with CAD 25. Welcome vouchers for the (very good) hotel restaurant

Stayed in May 2024

We had difficulty finding the self parking as the garage door does not say Hyatt parking and to pull up to open. After driving around for several minutes we were lucky someone drove out.

Perfect location in Old Montreal as it is in walking distance to numerous restaurants, shops and activities. The breakfasts were the best I have had at a hotel in a very long time.

Stayed in May 2024

We waited for more than 1 hour to get breakfast

Stayed in May 2024

The restaurant in the Hotel could have been staffed better to accommodate the guests. As times it took quite a while to take your order, and then you had to wait for awhile. The staff could have been friendlier.

The location was great! Close to Old Town and not far from downtown.

Stayed in May 2024

The service at breakfast was sometimes a bit slow. The choice for breakfast is limited.

Great location. Comfortable room.

Stayed in May 2024

The fact that it couldn't stay longer

I like the attitude of the staff on the facilities in general

Stayed in May 2024

the check-out day we had bfreakfast early (around 7.30) and there was only 1 person working so the service was very slow but it was a one time thing, we enjoyed everything else!

The hotel is perfectly located next to the main attractions and very close to the old port, we didn't need to use transportation during our stay. It's a 3 stars hotel but it defintely seems like a 4 stars, everything was just amazing! The staff was very nice with us and our baby and satisifed all our requests (extra bed, high chair..), the room was very nice and comfortable and we loved breakfast and dinner! Bes stay in our road trip in Canada :)

Stayed in May 2024

Parking and restaurant was pefect

Stayed in April 2024

Nothing.

Super clean, and brand new. Love having hard floors in the room. Outdoor heated pool with a great view was a bonus. We forgot our phone charger and Noor from the front desk was happy to get one from our valet parked car! Free bar drinks was a very nice surprise! We will be back next time in Montreal!

Stayed in April 2024

Staff was wonderful!

Stayed in April 2024

Had trouble finding the property and parking. Once we arrived at Reception the staff were helpful with their assistance.

Great location and very comfortable and clean. Staff were helpful too!

Stayed in April 2024

It seemed like the staff was still new and weren’t sure of a lot. I’m sure it’s just the growing pains of a new establishment. Bummed that the 14th floor bar was

Rooftop heated pool was the clincher!!! Location was great. Bed/headboard was genius and I would like to know if I could get one for home.

Stayed in February 2024

Everything was wonderful and a breath of fresh air compared to 2 other nearby hotels. It was very modern, clean, professional, and a very comfortable experience.

Stayed in February 2024

Nothing

Everything

Stayed in February 2024

It was to cold and I thought it would have provided toothpaste.

It had a good vibes, great location, clean room

Stayed in February 2024

The room is on the smaller site, still more than enough. Only the spacing between desk and bed is unfortunate. You will hit the chair against the bed and risk running into the corner, when coming home. Rooftop Bar had limited hours, but it was off season and the normal bar was availbale.

Modern rooms with a nice view. Onsite restaurant and bar. 10min walk from public transport. Ala card breakfast restaurant was very good.

Stayed in February 2024

We weren’t clear about entering from the lower level where parking was located.

The staff were amazing! The restaurant staff were outstanding and very welcoming.

Stayed in February 2024

Encountering a $75 fee at a pet-friendly hotel took me by surprise, especially considering my dog is a service animal. In previous hotels, the harness and collar were typically recognized without paperwork, so it might have been my oversight or an opportunity for the staff to enhance their training in this regard. Regardless of it being a service animal or not, I support an additional charge, but 35% of the total cost seems quite high. The cleaning effort would likely be consistent, whether or not my animal was present. On a separate note, the pillows and bed didn't offer the desired comfort.

The location is fantastic, offering great value for money. The staff is exceptionally friendly, and the hotel is very clean. The rooftop pool is a nice bonus, and the staff pays attention to detail, making every effort to accommodate guests.

Stayed in February 2024