242 Pall Mall Street, N6A 5P6 London, Canada
#6 of 28 hotels in London
Guests' ChoiceBased on 838 hotel reviews
8.1Cleanliness
8.6
Comfort
8.6
Location
9.0
Facilities
8.3
Staff
8.6
Value for money
7.7
Free WiFi
8.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 19 May 2024
Mick
CanadaGreat room and great location
Stayed in May 2024
Reviewed: 5 May 2024
Tracy
CanadaExpensive with additional taxes/fees
Stayed in May 2024
Reviewed: 2 May 2024
Aphie
CanadaToo many additional fees and parking for underground was expensive.
Room is nice, comfortable bed
Stayed in May 2024
Reviewed: 8 April 2024
Liping
CanadaOur room faces the street, so it can get a bit noisy at night, but overall the experience is still good, especially with the very friendly and patient lady at the reception who answered all my questions.
Stayed in April 2024
Reviewed: 20 March 2024
Karen
CanadaLittle more expensive than preferred
Clean comfortable beds, pillows were wonderful and convenient for having a family group with their own sitting area. Staff where helpful and knowledgeable about the hotel
Stayed in March 2024
Reviewed: 15 March 2024
Adrian
United KingdomBreakfast could be better
Location
Stayed in March 2024
Reviewed: 3 March 2024
Grace
CanadaThe rooms were clean and well maintained. The location is within walking distance to many places to eat. Staff was very friendly and very helpful.
Stayed in March 2024
Reviewed: 27 February 2024
Jeffrey
CanadaThe room was dusty with some mold. Our car was parked in the secure underground parking lot but got broken into.
Perfect location, close to great restaurants. Spacious, comfortable room
Stayed in February 2024
Reviewed: 24 February 2024
Marie
CanadaLocation
Stayed in February 2024
Reviewed: 20 February 2024
Greenwood
Canadaparking was expensive! Navigating channels on TV was confusing - indicated channel, and not show...
Roomy, clean, and very comfortable
Stayed in February 2024
Reviewed: 5 February 2024
Treena
CanadaLocation
Stayed in February 2024
Reviewed: 4 February 2024
John
CanadaBreakfast was very basic, Holiday Inn Express quality. I expected a lot better (some real eggs, hot dishes, maybe an omlette station).
Stayed in January 2024
Reviewed: 6 January 2024
Stephan
CanadaSauna and whirlpool were closed.
The location is fantastic. The rooms are big, clean and comfy.
Stayed in January 2024
Reviewed: 2 January 2024
Robert
CanadaNothing really off putting or to complain about. The only observation was that the hallways (carpets) and common areas looked like they could use refreshing.
Parking was convenient, but pricey. Breakfast was good. Staff were pleasant.
Stayed in January 2024
Reviewed: 2 January 2024
Anna
United StatesNA
Clean and decent breakfast
Stayed in January 2024
Reviewed: 27 December 2023
Nonso
NigeriaCool ambience and clean
Stayed in December 2023
Reviewed: 26 December 2023
Ravelle
CanadaThought the carpet in the room could have been cleaner but otherwise everything was okay!
Close to hospital for surgery
Stayed in December 2023
Reviewed: 18 December 2023
Wayne
Canadapriced a little high for comparable properties
hotel situated perfectly for our needs
Stayed in November 2023
Reviewed: 12 December 2023
James
CanadaI paid extra for breakfast,yet no one checked for a pass,anyone from the street could walk in and eat breakfast!!
Good
Stayed in December 2023
Reviewed: 6 December 2023
Wendy
SwedenConvenient, clean and well-located for our purposes. Our room was large and well appointed for a multi-day stay, and we appreciated the underground parking access. The continental breakfast was surprisingly complete. The best hotel I've found for visits to London.
Stayed in September 2023
Reviewed: 25 November 2023
Marilyn
CanadaThe arm into the underground garage was not working so we had to get staff to open it for us
The breakfast was great! Staff were very pleasant. The need to use your key to get up from the garage made you feel secure.
Stayed in November 2023
Reviewed: 22 November 2023
Yingjie
Chinathe variety of breakfast can be richer
the layout and facility in room made us feel comfort and relax
Stayed in November 2023
Reviewed: 20 November 2023
Hannah
CanadaThe shower head was a little wonky so the water didn’t properly come out but other then that it was very good.
I liked the location and the breakfast. i also enjoyed the location of the hotel
Stayed in November 2023
Reviewed: 20 November 2023
Shawn
United KingdomBREAKFAST bit basic and need to eat with paper plates
GOOD LOCATION AND LARGE ROOMS
Stayed in October 2023
Hoddesdon, UK
Bangkok, Thailand
Sao Paulo, Brazil
Portula, Italy
Buxy, France
Dubrovnik, Croatia
Sao Paulo, Brazil
Pai, Thailand
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content