355 King Street West, M5V 1J6 Toronto, Canada
#14 of 114 hotels in Toronto
Guests' ChoiceBased on 708 hotel reviews
8.9Cleanliness
9.4
Comfort
9.4
Location
9.4
Facilities
9.0
Staff
9.3
Value for money
8.2
Free WiFi
8.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 26 May 2024
Alexis
United StatesThere was a noise from traffic from street in front of hotel during morning rush hour, but not too bad.
Nice comfortable rooms. Friendly staff. Clean. Well-kept.
Stayed in April 2024
Reviewed: 23 May 2024
Carole
United StatesEverything, it’s a great location, beautiful hotel. Great staff who really went above and beyond.
Stayed in May 2024
Reviewed: 21 May 2024
Alan
United KingdomPool opening 9am could have been earlier for morning swimming
Great location near theatre, friendly helpful staff. Good for public transportation
Stayed in May 2024
Reviewed: 16 May 2024
Matthew
IrelandPerfect location for exploring Toronto, big clean room and exceptionally friendly and helpful staff.
Stayed in May 2024
Reviewed: 13 May 2024
Meisa
United StatesNothing
Closeness to major trains, busses and trolleys.
Stayed in May 2024
Reviewed: 10 May 2024
Karen
United KingdomBit noisy with the trams bur I don't sleep well anyway
Location Easy to find Friendly service and informative at check-in
Stayed in May 2024
Reviewed: 2 May 2024
Douglas
United StatesStaff was great very attentive and helpful. Just think they need a full-time concierge to get people visiting up and running a little bit more efficiently and precisely.
Create Central location, modern and updated who was nice to immaculate
Stayed in April 2024
Reviewed: 29 April 2024
Javier
United StatesBeautiful big rooms smaller Hotel perfect Great restaurant
Stayed in April 2024
Reviewed: 20 April 2024
Eileen
CanadaThe espresso machine was hard to access to add water. We didn’t know it was empty and wasted one pod. Also, we would have preferred two large cups not one large and one small.
We were attending a Blue Jays game so the location was perfect. The staff at checkin and checkout were great. We received an upgrade to our room which was awesome and it was one of the nicest rooms we’ve ever stayed in.
Stayed in April 2024
Reviewed: 16 April 2024
Roy
CanadaIt would have been nice to have a good hot breakfast, and access to some type of food on Sunday morning. Also a real bathtub might be preferred by some guests.
Overall facilities, decor, service, cleanliness. Also location not far from Union Station, CN Tower, etc.
Stayed in April 2024
Reviewed: 14 April 2024
Michael
United KingdomThe hotel entrance is tucked away in a rather unsavoury alley. I didn't like that we'd been given a room with a connecting door: someone tried the door in the middle of the night, which disturbed and concerned us. Breakfast is limited and expensive, so we ate elsewhere. But these are relatively minor niggles, and didn't detract from our enjoyment of this lovely hotel.
The room was simply gorgeous, with tasteful fabrics and wallpaper creating a very relaxed atmosphere. Excellent lighting. Super-soft bed with great pillows. Wonderful bathroom. Great WiFi. We loved it.
Stayed in April 2024
Reviewed: 7 April 2024
Paola
CanadaPillows weren't comfortable.
Great location, spacious room, great amenities, comfortable bed.
Stayed in April 2024
Reviewed: 7 April 2024
David
CanadaRoom service wasn’t enabled even though there was a card to scan - “coming soon”
Beautiful room and pool area
Stayed in April 2024
Reviewed: 6 April 2024
Rebanta
United StatesThe food at the restaurant
Stayed in March 2024
Reviewed: 4 April 2024
Simas
BelgiumWe would have traded a microwave in the room for a kettle to prepare a tea in the room (one should know, especially in the hospitality business, that not only coffee is needed for clients). For a hotel of that aspiration a jacuzzi and a sauna would be a must (not only a swimming pool). Towels in the room were quite worn out.
Excellent location, plenty of restaurants and shops (including for food) around, reception friendly and professional, special thanks to a guy who offered us a water bottle during check out
Stayed in April 2024
Reviewed: 18 March 2024
Yael
IsraelBooking promised transportation from the airport - no transportation was avaliable. the driver ws not there. Waisted >2 hpurs and overseas phonecalls. Will not book via booking next time
Stayed in March 2024
Reviewed: 18 March 2024
Suzee
United KingdomAmazing stay at this hotel. Location was perfect, staff were friendly and helpful, room was amazing, will 100% book again.
Stayed in March 2024
Reviewed: 11 March 2024
Aleksandra
CanadaParking could be free
Better than expected. New renovated
Stayed in March 2024
Reviewed: 11 March 2024
David
United KingdomBar is expensive.
Central location. Very comfortable and spacious room.
Stayed in March 2024
Reviewed: 10 March 2024
Ian
ChileLarge room. Gym.
Stayed in March 2024
Reviewed: 4 March 2024
Brigette
CanadaVery expensive and didn’t have the extra little touches that similar places have (chocolate by our door, wine in the room, upgrading to a nicer view when the hotel was on the quiet side, etc). But still a great night out. Traffic was loud at night.
Great tub, huge room, helpful staff, easy check in and out, great location.
Stayed in March 2024
Reviewed: 2 March 2024
Marina
CanadaBreakfast is not available on Mondays and Tuesdays
I was very surprised with the kindness and supportive of the staff, the hotel is modern and very clean. Simply loved it!
Stayed in February 2024
Reviewed: 28 February 2024
Kimberleigh
CanadaNo hot tub and the location was very hard for Uber drivers to find.
Location was great. Room was comfortable.
Stayed in February 2024
Reviewed: 25 February 2024
Meghan
United StatesMy kids loved the location of the pool. Rooms were quiet and very clean. Staff was extremely friendly and helpful. Central location to walk downtown Toronto
Stayed in February 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content