It was a little confusing to find the main entrance

Good location, spacious and clean room, nice view, amenities, polite staff

Stayed in May 2024

Great Room with luxurious design and layout including several restaurant and one of the best clubs in Vancouver. Words can't save me to express my appreciation for the services and the friendly staff who goes beyond to be sure that my stay is so amazing.

Stayed in June 2024

The only thing I'd recommend is including breakfast in the price. Even if it is simply coffee and toast/pastries. I knew it wasn't included when I booked it though, to be fair. I just feel like it's standard for a big hotel.

Lovely staff and such a comfy bed to sleep in after a very long flight. Very communicative over email before my stay.

Stayed in June 2024

The access through the rear road or through the bar/eatery

The luxurious features such as heated bathroom floor and electric blinds/curtains

Stayed in May 2024

Nothing.

Everything.

Stayed in May 2024

Everything, especially staff went above and beyond.

Stayed in June 2024

Not so much a problem for us, but if you like a quiet drink in the hotel bar, this probably isn't the place for you. The bar is very busy with very loud music. I was surprised that even during the afternoon with virtually no one in the bar, the music was still booming out.

Very modern hotel, with really good sized room and all modern conveniences. Bang in the centre of town. Rooms exceptionally clean and spacious. Staff also very friendly and helpful.

Stayed in May 2024

Every thing was perfect

It was very clean Centre of city Everything was walking distance

Stayed in June 2024

Great location Good restaurants onsite House-keeping is very fast to respond when we have any requests Staff members were friendly and helpful.

Stayed in April 2024

N/A

The decor of the hotel is very stylist. Staff are professional and very welcoming. Our room was wonderful - large, lovely decor with a good design. Very comfortable bed, amazing linens, great views. Felt very spoilt staying here. Very central for our needs.

Stayed in May 2024

This is not a dislike but it was a bit odd that the pool was within the nightclub

Great location & easy walk to most tourist areas. Huge room with amazing views. Lovely decor and complementary toiletries were good quality. Very comfortable bed and pillows . Turn down service makes it more special. Really we couldn’t fault this hotel. I guess if you don’t like a large hotel and prefer more boutique this may not suit as it is a big property. We would definitely stay again

Stayed in May 2024

What an fantastic Hotel. Perfect location with professional and dedicated staff. We were here for two nights prior to a cruise out of Vancouver. Check in was one of the best/smoothest experiences we have ever had from a hotel. The room was fantastic, roomy, modern decor with a great bathroom layout. The in room snack and drinks were delicious and varied. Room servicing was exceptional with a lovely turn down service in the evening. The Hotel bar was great (more like a night club later in the evenings). There is also an exceptional Chinese Restaurant adjoining the hotel with amazing staff and service levels. I would definitely recommend this hotel, it will be our "go to" hotel when next in Vancouver

Stayed in May 2024

Air condition can be switched off which is fine while the general air circulation in the main room is a bit loud at night if you are sensible to noise. Still manageable though...

The location is great, everything can be reached easily. Having breakfast in the room instead of some restaurant is a bit unusual but actually also a nice thing. The Karma lounge is also nice to hang out!

Stayed in May 2024

Hospitality and guest services was impeccable

Stayed in May 2024

A beautiful and elegant hotel in a great location. We really enjoyed our room and wish we had more time to avail ourselves of all the hotel facilities. ALL the staff were so helpful and a pleasure to deal with. An absolute credit to the hotel. A special thanks also to Joel for assisting us with luggage storage and journey tips. We will definitely stay again if we return to Vancouver.

Stayed in May 2024

Coffee machine broken in our room leaked everywhere. Bad pillows after turn down services.

Beautiful building good staff very friendly nice room

Stayed in May 2024

Nothing

Everything! The service is top-notch, beautiful, clean, luxurious hotel! One of the best I've ever stayed at.

Stayed in May 2024

Very friendly and helpful service staffs. Great location.

Stayed in May 2024

If we had a car, it would be expensive to park at the hotel but we didn’t need it so no issue.

Good location. We walked to everywhere, Stanley Park, Gas town, Canada Place, restaurants and grocery stores. Staff were very helpful and friendly. We had a great room - big and great harbor view

Stayed in May 2024

Filthy dirty balcony. I had paid extra for a balcony room and couldn’t even sit on it. Because it was so dirty

Comfortable bed and very quiet

Stayed in May 2024

Extremely local to Robson st and a short walk to the waterfront Great staff,decor and fast Mai’s service

Stayed in May 2024

It will be nice if hotel has microwave in the room. Also water should be provide to customers inside a room automatically.

Everything

Stayed in May 2024

Clean and comfort

Stayed in May 2024

Nothing

Great hotel and the room was clean, very modern and stylish - would definitely recommend staying here in downtown Vancouver

Stayed in May 2024