there are slight problem on our dinner ,but it was solved already with the right move of the staff who take care of the case

good room quality ,with nice view in the hotel by best location ,the breakfast is exellent and the hospitality of the staffs were very good

Stayed in April 2024

Nothing we didn’t like, except maybe the 1.5-hour drive to Sector Central to begin the hike to Las Torres. Still an amazing place nonetheless.

Rio Serrano is one of our most favorite places to stay around the world. It was our sanctuary we returned to after a long day hiking and exploring. Breakfasts were lovely, and the chef and the staff took care of all of us until the last day when the hotel closed for the season. We also ate at the bar and the restaurant for lunch and dinner, and the service was exceptional as well. The spa area was like a dream, especially on windy days. Overall, we loved our stay and will come back!

Stayed in April 2024

Beautiful location, excellent service, friendly staff, delicious meals. Altogether a fabulous experience.

Stayed in March 2024

The spa is underwhelming, 2 out of the three hydrotherapy beds were broken

Stayed in April 2024

Dinner was not very good and quite pricy

Great location, facilities , room spa

Stayed in April 2024

The bed mattress needed to be replaced. It was not the most comfortable.

Great location with helpful staff! The view from the room was amazing!

Stayed in April 2024

Hot water in the room showers would run out on occasion but the showers in the spa always had great pressure and temperature.

Property has everything you could want and a very friendly staff. Some reviews claim the pool is too cold but it’s a pool and not a hot tub. We spent a few hours in it and found the water temperature to be fine. Prices of food are relatively higher but to be expected in the middle of nowhere and we found them to be about the same as food prices in the major US cities.

Stayed in April 2024

Pool & spa facilities were exceptional Tea & drinks were self served for hydration!

Stayed in March 2024

The road to the property was very poor. We thought the hotel could invest in the road immediately leading to the hotel.

Comfortable rooms, excellent pool and sauna, friendly staff, superb view, restaurant food was good (breakfast and dinner).

Stayed in April 2024

Can be crowded if there are big groups during the meal times. You need to book specific slot for dinner.

Amazing location, friendly staff and great food. The views from the rooms are fantastic!

Stayed in March 2024

The Sower can be better with better stream of water and shower head

Everything

Stayed in April 2024

The pictures don’t do this place justice. Really nice resort with very friendly staff. The restaurant and bar were awesome. The pool was fantastic. Very helpful in planning excursion. The views from the property were stunning.

Stayed in April 2024

Lots of horse poop

The view, the river,

Stayed in March 2024

The maid service could be much better, basic things like replacing used glasses, organizing the towels and removing the hair from the bathroom floor from one day to the other were not done, they came in and made the bed and that was it, not consistent with the level we expected from the hotel. The bathroom is tight for a hotel of this level.

Very comfortable room, with wonderful bed, perfect for resting after a long day of walking. The hotel is beautiful, with wonderful views, including the spa, which was very complete and pleasant. The reception and tour agency staff, and waiters were very kind and helpful, They were very kind, presenting us with a bottle of wine to celebrate our wedding anniversary. The food in the restaurant and bar was also very good.

Stayed in March 2024

Reception, Noisy rooms

SPA, Bar

Stayed in April 2024

Literally nothing. The only suggestion might be increasing the 10-litre gas quota for a car as gas stations in Puerto Natales are ~90 Km away on a dirt and gravel road which is not easy to travel at all.

We booked the Mountain View rooms and we were very satisfied. You can enjoy the mountain view from everywhere in the hotel from Lobby, Bar, Dining Room or even the indoor swimming pool, etc from dawn until dusk. The view here is even better than those hotels inside the Park which charge you a lot more with less services. Menu for both food and beverages have great variety with good quality that we still enjoyed them even on the fifth and last day. We also enjoyed the special event of "Patagonian Roast Lamb" very much and wished we could experience this more. We had the "all inclusive" package and it was really a worry-free one with very good lunch box and snack for you to hike.

Stayed in March 2024

Was often hard to get a good temperature in the shower. Either too warm or too cold.

Amazing view, wonderful staff (everyone speaks great English), you can book trips right at the hotel(glacier, horse riding etc.), nice spa area and really good food (also for vegetarians).

Stayed in March 2024

Expensive.

Stunning location and facilities. In house guide team with a varied programme of tours.

Stayed in March 2024

Is excellent

Stayed in March 2024

Some items in the buffet breakfast were a little cold

Beautiful room view

Stayed in February 2024

NOTE: remark at bottom. Reception - bad - we got atic on 4th floor - elevator only goes ti 3'rd. Asked for help from 3 to 4, told to wait 1/2 hour because grouo artived - after us. After complaining and getting annoyed, they found a solution. Atic way overpriced - even though you get breakfast and spa. 4th floor very narrow corridor , atic room, a bit small. Make sure not atic, or get much lower price. Nwxt day were upgraded - so ok.

Brrakfast excelkent Spa nice After upgrade to 2nd floor excellent. Sre waht didnt like

Stayed in March 2024

I mean, the price is justified, but if you are a budget traveler like we were, more than a night here will hurt the balance sheet.

I mean, this place is expensive for a reason. We traveled for 3 weeks in Chile and this was the nicest place we stayed by far, and also the most expensive. We scheduled a night here as kind of a splurge at the end of our trip and we were not disappointed. It was the nicest breakfast spread that I have ever seen in all my years traveling with the best view. The spa is free to use and is very relaxing and the bar has well-made drinks and apps. If you have the money, don't even bother looking elsewhere for accommodations for Torres Del Paine.

Stayed in February 2024

Everything perfect, especially the excursions of the Massif and their guides were a delight and so nice and competent!

Stayed in March 2024

You are on the wrong side of the park for some things: usual access is from the other side of the park via the paved road from Puerto Natales. Not necessarily a bad thing. We had a rental car and were able to easily explore the park.

View: we were facing the mountains with walkout onto the grass. Walking to the river was great. Wonderful gym, spa and pool. Very luxurious feeling.

Stayed in February 2024