wish window could open, bed wasnt the best

free wifi, great location, room is a little tired, but have been told its awaiting a major refurb . would deffo stay again

Stayed in May 2024

Room was far too hot only got about 1 hour of sleep because the air conditioning was broken ask at the desk if some one could come have a look at the air conditioning and was advised that this was a problem that they already knew about however we where not advised on our arrival that it was broken, we had 3 electric fans that just blew hot air round the room l, we paid for breakfast and a late check out but had to check out early to go home as we where exhausted from the lack of sleep this came as a massive shake to me and my partner as it was our first night away in 8 years

Spacious and lovely jacuzzi bath

Stayed in May 2024

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Stayed in May 2024

Room was not as pictured on website. Spa Bath didn't work. Sofa was covered in rips. Curtains were hanging off the rain because of missing curtain rings they were also covered in dust. Wardrobe was unsafe, nearly fell over.

Good location for Liverpool One and the Albert Dock. Next to train station and bus stops. Really welcoming staff.

Stayed in May 2024

Paying the £50 for each person in your group and waiting 5 -10 days for a refund.

It is soooo central its brilliant.

Stayed in May 2024

Headboard was not screwed into bed .. had use use bed side tables to keep it from falling on us

Location and spa bath in the room.

Stayed in April 2024

Needed change room an wasn't as good as 1st room we was in (view)

Location staff was very friendly

Stayed in May 2024

Perfect Location for sightseeing ( Albert Docks , the Beatles museum , Mersey ferry terminal and many museums) next to big shopping center , the coach station and train station . The room was excellent and having a massage bath was a treat . Big room with 2 huge windows and 2 huge double beds . The building been the old Titanic offices is full of character and history . The roof top bar / breakfast area offer fantastic views of the docks something not be missed

Stayed in May 2024

The bar was not open and the air conditioning was not working in the room

The room was clean and spacious and the spa bath was nice

Stayed in May 2024

The jets in our jacuzzi weren't working no matter what we did. I reported it to reception, who sent maintenance up while we were out, but I couldn't be fixed. They did offer to swap rooms but it was 11pm by this point. The kettle was also rusty inside so it put me off using it

The staff were fab, very helpful, breakfast was lovely

Stayed in May 2024

Nothing! It was great!

Friendly welcoming staff and beautiful surroundings..Loved the glamorous decor in the room and the jacuzzi bath was such a treat!!

Stayed in May 2024

nothing. everything was excellent

staff were extremely friendly and helpful, especially the man on the front desk. The room and beds were very comfy. and the buiding was beautiful.

Stayed in April 2024

Nothing I didn't like, but I felt scared of the room but only cause its an old room.

We enjoyed our stay, lovely old room to stay in.

Stayed in May 2024

The room was on the small side compared to other cheaper rooms I've stayed in at this hotel, plus the shower gel was half used by the previous guest and not replaced

Breakfast was lovely and the spa bath was amazing

Stayed in May 2024

Whole building a bit tired so good it's being refurbished. Poor that it advertises a roof bar that's open every day but actually isnt. Really cheeky that they take a £50 deposit for the room and then say it can take up to a week to refund. If it comes off my card in seconds it can go back on the same way.

Room was great, iconic building, good location

Stayed in May 2024

Travel cot and bags of rubbish left in the corridor from arrival to departure. Air con not working in the room, missing fittings on the sink, missing vent cover in the whirlpool bath exposing moldy pipework & missing bulbs in the lights.

Location and character of the building

Stayed in May 2024

Great Location

Stayed in May 2024

The room set up. We booked for 6 people. There was 2 double beds then 2 beds in the bottom of a sofa. Would of preferred a room with 3 double beds.

Very dusty especially the light fittings Bed sheets ripped Stain on headboard

Stayed in May 2024

Communal areas, such as the stairways, weren’t particularly clean or well-kept

Good size rooms Friendly staff

Stayed in May 2024

Very clean, lovely size room, excellent location, friendly staff.

Stayed in May 2024

Very shabby, in need of a lick of paint and refurb of furniture. Unfortunately there was no hot water for shower which was inconvenient

Location ideal. Staff seemed helpful View of the mersey from room was awesome

Stayed in May 2024

Finishing touches, grouting in the bathroom was untidy and both sink taps didn't turn off properly.

The room was spacious and the spa bath was an added bonus

Stayed in May 2024

Granted we arrived early we went for food and came back for 3pm to be left waiting till 20 to 4 before our room was ready! Myself and a friend with me are nothing disabled and found it hard sitting around waiting! The lack of air con in the rooms too them rooms are so hot and stuffy, although the staff were brilliant and gave us both a fan each for the 1 room!

The room, the spa bath! Being so local to everything!! Always use this hotel when in liverpool

Stayed in May 2024

Unfortunately, I paid extra for a spa bath but the plug wasn't in the room when I came to use it. Whilst I am confident the hotel would have provided a plug on request due to the timing I simply didn't have an opportunity to request a plug. There was also black mold on the bathroom ceiling and one of the two sofas in the room were damaged.

Staff were friendly and the hotel was beautiful.

Stayed in May 2024