Grosvenor Road, Chester, CH1 2DJ, United Kingdom
#25 of 33 hotels in Chester
Guests' ChoiceBased on 3076 hotel reviews
8.0Cleanliness
8.7
Comfort
8.8
Location
9.2
Facilities
8.2
Staff
8.6
Value for money
7.6
Free WiFi
7.6
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End of dialog contentReviewed: 4 March 2024
Emma
United KingdomThe drain on the bath was not connected and so flooded the room we were checked into first. We were offered an upgrade as an alternative. The room was nice although a couple of items were broken. No harm done though.
Fast check in and the hotel was overall clean and tidy. Staff were pleasant and attentive. Breakfast was lovely.
Stayed in March 2024
Reviewed: 28 February 2024
Flavia
United KingdomRoom not the best, was a bit smelly.
Breakfast, location
Stayed in December 2023
Reviewed: 26 February 2024
Richard
United KingdomThere was a lack of available parking spaces at the hotel.
Stayed in February 2024
Reviewed: 26 February 2024
Laetitia
United KingdomBed was soft, we prefer had firm mattresses as we get back ache. Waiter and waitress had stained aprons on, which isn't a good look for a Brasserie.
Bathroom was lovely, clean, tidy & spacious, with shelving to put our toiletries on. Bedroom was ok. View was good. Breakfast tasty, and views from table in Brasserie.
Stayed in February 2024
Reviewed: 26 February 2024
Rachel
United KingdomWe were shocked to read that we had to pay for water in the room. I woke up in the night very thirsty grabbed a carton or water and it wasn't until the morning i read that it costs £2. My husband had a can of coke no realising that was also at a cost of £2.50. We paid £186.00 so would of thought water at least should be complimentary! Breakfast was disappointing, We waited a good 30 minutes and when it came it was warm not piping hot.
The room was beautiful, very spacious, lovely big comfy bed with quality bedding. We slept like a log it was very peaceful :)
Stayed in February 2024
Reviewed: 25 February 2024
Danny
United KingdomRoom could do with a bigger TV as it looks tiny from the bed
Nearly all
Stayed in February 2024
Reviewed: 25 February 2024
Malcolm
United KingdomThe location was ideal for the evening
Stayed in February 2024
Reviewed: 24 February 2024
Amy
United KingdomThere was bird poop on the amazing windows
Great location
Stayed in January 2024
Reviewed: 21 February 2024
Olte
United KingdomLocation
Stayed in February 2024
Reviewed: 21 February 2024
Ron
United KingdomHotel was a little chilly at times especially in the restaurant. It would be nice at breakfast if you could access a few things such as cereal on a buffet table as opposed to asking for everything.
Location is great for getting in and out of Chester and walking to the centre. Room was clean and very comfortable. Perfect for a short stay, if staying longer I'd advise on an upgrade. Food in the restaurant was very good.
Stayed in February 2024
Reviewed: 20 February 2024
Roy
United KingdomParking a little hit and miss, unable to pre book but managed to get a space.
Excellent location in the centre of Chester, easy to move around on foot.
Stayed in February 2024
Reviewed: 20 February 2024
Neville
UK Virgin IslandsNO
No
Stayed in January 2024
Reviewed: 19 February 2024
Helen
United KingdomShower over bath was dreadful, no more than a trickle
Property was beautiful, staff lovely, food delicious.
Stayed in February 2024
Reviewed: 17 February 2024
Bagnall
United KingdomOn arrival we were not told how to use the lift so we spent 10 minutes messing around with it before finally a member of staff then told us you have to use your room card in order to use the lift. Once we got to our room the key card wouldn't work so we then had to come back down with our bags and wait in a queue for a member of staff to then register our key card. Not what you want on arrival.
The decore was lovely.
Stayed in February 2024
Reviewed: 17 February 2024
Luke
United KingdomXmas present for sister, who waited nearly 1 hour for breakfast only to be very disappointed with the food,refund given but expected better.
Location is superb.
Stayed in January 2024
Reviewed: 17 February 2024
Peter
United KingdomPillows
Lovely central location with great views of racecourse.
Stayed in February 2024
Reviewed: 16 February 2024
James
United KingdomWiFi in morning was a bit slow but otherwise all good
Great location, clean, comfortable and friendly staff
Stayed in February 2024
Reviewed: 16 February 2024
Andrew
United KingdomThe Wi-Fi wasn’t the best
Loved every think out the room
Stayed in February 2024
Reviewed: 16 February 2024
Simon
United KingdomShower controls somewhat wobbly! Water everywhere... not relaxing.
Breakfast was good... bigger cup of coffee would have made it better! Very friendly and helpful staff.
Stayed in February 2024
Reviewed: 16 February 2024
Ray
United KingdomThe room
Stayed in February 2024
Reviewed: 12 February 2024
Kerry
United KingdomLocation
Stayed in February 2024
Reviewed: 9 February 2024
Mcintosh
United KingdomThe breakfast was overcooked and tough and the restaurant service in the evening is exceptionally slow. This time was better though as I didn't get the wine spilled all over me by the waitress that happened to me the last time I visited.
The location is very good. The staff are very friendly apart from a miserable one on breakfast service.
Stayed in February 2024
Reviewed: 8 February 2024
Ann
United KingdomNo plug sockets on right side of bed. Bed slightly on the small side for a modern hotel
Great location,modern hotel,very friendly staff, excellent breakfasts
Stayed in February 2024
Reviewed: 8 February 2024
Karen
United KingdomRoom was cold and took a long time to heat up
Great location
Stayed in February 2024
Reviewed: 8 February 2024
Harrison
AustraliaThe lighting in the room was very poor. It wasn't very well lit and the lights were very dim. Better or more lighting would be a good step up.
Great location, room was nice and the bar on the 5th floor was a great addition!
Stayed in February 2024
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