The bathroom needed some retouches around the bathtub and replacement of the drain rims for bathtub and for the sink too. (only in the bathroom is needed)

The apartment, amenities, location, security, comfort and cleanliness.

Stayed in December 2023

Although it was clean, It didn’t have the essence of clean, specially on the floors.

It is a very spacious and comfortable apartment, with the necessary amenities, in a location close to the center.

Stayed in December 2023

The neighbours upstairs were a bit noisy during the night.

Everything was great.

Stayed in November 2023

Everything!

Stayed in November 2023

the drain plug in the bathtub (which combo'ed as a shower) was broken and could not be unblocked, meaning water was building up. I had to pry open the plug myself as the supervisors didn't understand the urgency nor the nature of the problem. In the end i managed to sort the problem out but it took two days.

completely app driven - easy for those tech-savy travellers

Stayed in September 2023

Nothing.

Place is so clean and quite. Furniture was great and in a good condition. I didn’t imagine it would be that big but I loved the space.

Stayed in October 2023

It was great and close to the city. I would really recommend it, especially for longer stays or for people who like self-service. They also gave you everything you need.

Stayed in July 2023

The locks were playing up

Homey feeling

Stayed in October 2023

No one is around to ask for help. I checked in late evening. I was unable to open the door correctly. So, the lady on the helpline was kind. But she couldn't help me online. I was thinking i will have to go and look for another hotel now. Luckily, another occupant was just entering. I asked his help. Then it was smooth. Other than this initial glitch, my entire stay was uneventful and pleasant

Good location. Good services. Fully furnished apartment at a reasonable price. I was happy

Stayed in August 2023

Nothing to dislike

The apartment was located central with all amenities surrounding. The apartment was neat n tidy with lovely modern furniture. They delivered excellent service. WE LOVED IT

Stayed in June 2023

Sadly, there was no chilled bottle of Dom Perignon to top it up

It was superb stay. Everything was well-arranged. Comfy beds and nice bathroom.

Stayed in August 2023

Everything is ok

It had all necessary to stay there, if I come back I would like stay there again

Stayed in July 2023

Towels were very small, would recommend bringing own. Slight confusion over which apartment at the address we were in,.

Lovely and clean, well located, quiet.

Stayed in June 2023

Nothing

Everything about this property throughout our stay was awesome. We are a young family and the host was superb in communication, prompt in response and fixing any issues (though we little or non). We got a free late check out, but eventually paid for extra hours and it was quite cheap. I'll definitely recommend this property and will stay again.

Stayed in May 2023

The flat is at goid location with connection to all major places of Birmingham

Stayed in April 2023

No kitchen towel, no EU plugs/USB outlets

2 big rooms, plenty of space to unpack and enjoy some rest. Fully equipped kitchen with oven, hotplate, toaster, fridge, freezer and a microwave.

Stayed in March 2023

The apartment wasn’t ready and I spoke to the cleaner’s boss on their phone and instead of just apologising they doubled down and made out I’d arrived early; I hadn’t.

Everything was great and would have been 10/10 if it wasn’t for the poor customer service

Stayed in December 2023

The doors inside the flat were hard to open/close and noisy due to scraping on the thick carpet on the floor

The location

Stayed in November 2023

The apartment needs to be more regularly maintained and properly cleaned. We were unable to shower on the day we arrived after a 20-plus hour flight as the plug hole was blocked with built-up hair and grime. There were other minor issues, such as the light bulb in the 2nd room needing to be replaced and the kitchen sink not cleaned properly prior to arrival.

The location of the apartment was great, and the apartment was comfortable. Staff were responsive to addressing any issues, such as difficulties with initially accessing the apartment with the lock system.

Stayed in November 2023

1) I requested a proper bath mat a few times, since my parents (the guests) were staying for almost a month and I was assured that we would be provided one but on the moving-in date, I was told that the standard one that was provided was just a small towel. 2) On day 1, we realised that the freezer door would not close properly and the freezer had defrosted. This issue was fixed but one of the drawers could not be put back in place for the remainder of the stay. My parents could not confidently use the freezer as there was a huge amount of ice build-up all the time. The fridge light didn't work. It was a very old fridge-freezer unit with rusted hinges. 3) There was a glass sheet next to the hob that shattered suddenly when my parents tried to wipe water from it (it was not hit or dropped). It was replaced and nobody was injured but this was a bit of a shock for all of us. 4) On Day 3, we found out that the washing machine was not working. My parents clothes even got stuck inside. The handyman informed us that the washing machine had to be replaced. My parents had to hand-wash most of their clothes for the remainder of the trip. We were offered two £25 vouchers at a laundry service (but only after I pointed out that a working washing machine was part of the description when I booked the place). This service was via an app and was a rather new system for all of us, especially my parents, who do not have access to such apps in their country. As a result, we ended up getting charged around £51, instead of getting a discount! We were offered further refunds of around £125 but overall, this caused a lot of stress, for my parents who wanted to enjoy their first ever visit to the UK and for me and my partner (we were working full-time and about to get married!). The washing machine was replaced in the final week of their stay but there were further issues which had to be solved. 5) The second bedroom could not be used for wedding guests, as the door wouldn't close.

It was a nice, relatively comfortable apartment (well-lit, stable internal temperature) in a relatively convenient location. It had more-or-less everything that you may need for a short or long stay. The hosts were generally helpful, prompt and courteous.

Stayed in July 2023

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Stayed in October 2023

There are no comments available for this review

Stayed in October 2023

There are no comments available for this review

Stayed in September 2023

There are no comments available for this review

Stayed in July 2023