Maybe the hotel could offer a discount for returning customers please?

The staff are great and very warm and also very professional. We love the location. Breakfast is great! The hotel has a lovely atmosphere. We loved the art !

Stayed in March 2024

Very cozy

Stayed in September 2023

Very comfy room with loads of goodies, staff was lovely and helpful, restaurant was great

Stayed in July 2023

it’s more like a restaurant/pub with rooms, nothing wrong with that but prices are up there with decent full service hotels. No lift, light sensor in the shower, set noisy fan and shower light off through the night and there is no way to switch it off.

Decor of the room and hotel part of the building was really good . Staff were polite and courteous.

Stayed in June 2023

Good location for getting somewhere else very quickly! (London Victoria). But not a great location in itself. It was perfectly fine but there are nicer places in London if you want to stay somewhere and wish to stay put. Nitpicking comments: there was no little table or stool next to the armchair - I'd nowhere to put my coffee basically! On the floor as it happened! Bog standard chrome pedal bin in the beautiful bathroom - i would have sourced something more in-keeping. Everything else was perfect

Really nice design details including the mini SMEG fridge, beautiful old leather armchair, Beni Ourain rug, cool art on the stairs and in the breakfast room Bathrobe, slippers, coffee machine and plentiful coffee capsules, high end teas, water and milk supplied in the room. Added extras such as complementary umbrella (it was raining during my stay) Very good breakfast AND they were happy for me to sit where I wanted, none of the: "you're a single diner so go sit in the corner' nonsense Excellent staff - one carried my suitcase up two flights of stairs, super kind.

Stayed in April 2023

10 minutes from Victoria Station. Easy check-in and check-out. Very clean Perfect housekeeping. Good soundproofing. Quality coffee (capsule) and tea in the room. Full sized toiletries ( natural, vegan, cruelty free). Big, fluffy towels and bathrobes (and bathmats that are *actual* bathmats and not only a slightly coarser hand towel). Nice rainfall shower.

Stayed in April 2023

Nothing it was great.

The rooms where comfy with excellent facilities and great decor, bed and Linen made for an excellent night sleep. Nice touches with the sleep spray and great to have larger bottles of shampoo etc. individual rooms and overall a brilliant value stay

Stayed in February 2023

We arrived early to leave our bags. It would have been nicer to have been able to do this in the check in area as away from the main dining area which was busy tor lunch.

It was in a great location & such attention to detail in the furnishing & a lovely atmosphere. So cosy & the Roberts radio left on for arrival a really nice touch.

Stayed in January 2023

Decor, furnishings, bed size and comfort, snacks, basement bar, toiletries, radio

Stayed in December 2022

room thermostat didn’t seem to work so room was cold.

easy going friendly staff and love the decor.

Stayed in November 2022

No complaints about anything at all! The lack of a lift might bother some customers, but was no issue for me.

I liked the bold, unique artwork. The facilities in the hotel and in our room were exceptional.

Stayed in October 2022

the bedroom was just too small it felt a little claustrophobic

the quirkiness

Stayed in September 2022

The environment of this hotel is so nice.

Stayed in July 2022

Room very warm and air con took a while to kick in. Left on when I went out so comfortable temperature when I got back to sleep.

Perfect location for my trip. Close to Chelsea Hospital for my concert on 19th June and trip to Chelsea Physics Garden next day. Facilities perfect and very comfortable and good value in location.

Stayed in June 2022

There was no lift & we were on the top floor!

The staff were very welcoming & polite. The room was small but, comfortable. The shower was excellent with nice products provided.

Stayed in May 2022

A hidden gem near Knightsbridge! A must go!

Stayed in May 2022

nothing- everything was superb

beautiful hotel. charming and quirky interior. very clean and staff were extremely friendly, efficient and attentive

Stayed in May 2022

Not much

Location was great for us. Walking distance

Stayed in February 2022

Not being up 7 flights of stairs!

Comfort of bed Std of bedding Quiet location Quality of toiletries & towels Styling details of room Attention to detail

Stayed in February 2022

Lovely staff and luxuriously cool surroundings.

Stayed in December 2021

bar wasn’t open due to staffing shortages

great extras

Stayed in December 2021

This is just personal preference but I found the pillows really soft - saying that it isn't something I asked about there so maybe I could've swapped them. There really isn't anything major we didn't like it was a lovely stay :)

The staff were exceptionally friendly and welcoming. The room was beautiful and the bathroom was so lovely! Great addition of the coffee maker in the room and to get slippers and dressing gowns was such a lovely surprise!

Stayed in October 2021

Separate entrance

Stayed in September 2021

We had a problem with the air con in the room but staff were more than helpful, offered us to swap rooms and tried to resurrect it. Couldn’t fault.

Loved the interior, the little touches in the bedroom, the staff and the location was superb

Stayed in August 2021