If you are a light sleeper and your room is at the front of the hotel you can hear people of an evening but this didn’t bother us personally

We have stayed in this hotel before and it never disappoints. It’s not the most modern hotel but it’s very clean and well kept. The location of the hotel is perfect

Stayed in June 2024

pillows weren’t great. They felt quite empty.

How central it is. Friendly staff and good value of money.

Stayed in June 2024

rooms were little 'tired' there were some areas in the room which were dusty and the bathroom needed redecorating - the cold water tap was warm too

Great location right in the centre of Chester

Stayed in March 2024

Saturday breakfast. Asked to book time No table ready No glasses for fruit juice. No plates for hot food. No eggs bacon or sausages. Cold plates then bought out. 2 had to then wait for eggs etc to be bought out. Saturday night no air con. Hotel very hot. Told reception in the morning and they just said all on one circuit and someone must have turned off so all other rooms won’t work. No apology. Why not take individual switches out of room.

In town centre close to everything

Stayed in May 2024

Although very clean with lovely staff, the rooms are quite tired and could do with updating.

The location was ideal

Stayed in May 2024

Great location and the staff were very helpful.

Stayed in May 2024

Would like bar to have more choice and be more accessible.

Location was great, staff excellent.

Stayed in May 2024

Room was very warm, no AC

great location and lovely building

Stayed in May 2024

Hotel is quite old fashioned and it can be noisy at night as it’s on the main street, but this wouldn’t put me off staying again.

Great breakfast and the hotel is in a great location.

Stayed in May 2024

The bed was too small and uncomfortable.

The location

Stayed in May 2024

We were told that the little bar was open in the late afternoon and evening, except it wasn't. Our bathroom was tiny.

It's rather impersonal.....the location is great except our driver had the hardest time getting us to it because of all the closed off and one way streets. We had to go to a car park and then drag our bags for a couple of blocks.

Stayed in May 2024

Dirty carpet

Old period building and fantastic staff

Stayed in May 2024

No tea bags room very tired not as clean as would expect for a Macdonalds hotel Bar closed only open weekends No information re breakfast

Pillows good

Stayed in May 2024

Tea and coffee making facilities

Stayed in May 2024

The bar not stocked the best Lift very small

Location was perfect rooms clean and tidy hotel lovely

Stayed in May 2024

The room was a bit tired, very wonky, unstable tables and cold shower in the morning

Location

Stayed in May 2024

Breakfast was not at all good standard and not worth it - may as well go out to Chester and find something Smoked bacon and items that was stated on the menu not on the plate

Stayed in May 2024

Some items missing from the breakfasts & staff didn't tell us , we had to ask why it wasn't on the plate. Especially as one was vegan breakfast with no vegan sausage

Great location in the city centre but still nice & quiet

Stayed in May 2024

Room seriously needed some maintenance. Bathroom door didn’t close. Black mould in shower. Double duvet cover on a single duvet.

Location and foyer very nice

Stayed in May 2024

No Ac No air in hotel

The helpful if very slow service to breakfast

Stayed in May 2024

2 very late bars open just down the street, however my room did look out onto the main strip.

Good size room, Very large and comfy bed. Staff were helpful and carried my bags up the stairs. In a great location in the centre.

Stayed in May 2024

see above

Location is ideal as it is in the middle of Chester centre, room was good (although I would have preferred it if the window wasn't screwed shut) I appreciate that this may be either for safety reasons or due to the air conditioning in the room but some fresh air would have been nice, also a couple of other small things like the tea/coffee being virtually empty when we arrived in the room, also the 'wardrobe' was quite short, so my partners dress (for the races) trailed along the floor in the wardrobe.... On the whole, minor irritations and the whole visit and the staff more than made up for this, would definitely stay here again... Cannot comment on the breakfast as we didn't have it, I'm sure it will have been good, but seemed quite expensive at £22 per person (per night).... I would suggest to people staying to go and get breakfast from a local small business cafe (which we did on both mornings)

Stayed in May 2024

No aircon, phones not working in room, cracked tiles in bathroom floor (dangerous), cobwebs.

Location, appearance of hotel, staff.

Stayed in May 2024

The room was really hot, we had to run the zircon into the night. The bathroom was very narrow and there was a step up to the loo which was an experience!

Great breakfast, super helpful staff and the location was perfect. The bedroom was spacious and I lived having bath robes included!

Stayed in April 2024