Checkout time could be a bit more extended. That was only inconvenience we had. The suite rooms were amazing and staff jethin helped us to upgrade it on offer. We are staying again in the hotel and really appreciate the service.

Stayed in May 2024

The room and bathroom are dated and the bathroom is very cramped , the toilet sits too close to the bath to be able to sit properly . THe bathroom could do with being converted just to a toilet / walk in shower room . the room size was good but furniture was dated and in some cases loose , the door had gaps in it and it was not clear if it was a fire door .It could have had ironing facilities in the room as there is room. The rules around access with passport etc.. seemed over the top.

The room was functional and the bed was comfortable. The room was very dated with lack of good lighting and cooling , a fan was provided . The hotel itself is a great building especially in the public and entrance area and staircases . The shower was good

Stayed in May 2024

On our first night - room smelled of damp. Decor was outdated. Shower wasn't working. Walls were thin. Had no main lightbulb in our room. We had to rely on the bathroom light. There were lamps, but had to use the plug socket powering it for our phone chargers - lack of plug sockets.

The location. Security staff were lovely. Bed was decent. Bath was good. Nice temperature.

Stayed in May 2024

The rooms are really needing work, walls were dirty, carpet was all stained. Needs a good revamp. WiFi worked for people in the bar but those paying for a room had to pay extra.

Great location and staff are friendly

Stayed in May 2024

Code access for public rest rooms. Room doors did not appear very secure. No restricted access to lifts.

Location

Stayed in May 2024

My room (45) was on the ground floor, opposite 'Yates' wine Lodge and the bustle of Portland Street. It was noisy. Room was rather small.

Love the ambience of the building, ground floor lovely, bars good.

Stayed in May 2024

The shower curtain fell down and towels were very small

The lobby is very nice and the lounge, rooms are basic and old fashioned style and I like that it has large windows that you can open for fresh air, which is rare these days for hotels.

Stayed in May 2024

Noisy

The location.

Stayed in May 2024

See above

My stay would have been enjoyed but for the 5th floor room with wall to wall huge windows with full sun most of the day. One small opening window! The room was a sweat box, unbearable in summer heat. Would stay again but insist on a room on a different floor. Liked the granduar of the building. Next time I would ask to see the room before I expected. Room are far too expensive at weekends.

Stayed in May 2024

Everything is getting old. No room service for 4 nights.

Location is great. Price is good

Stayed in May 2024

Creaky floorboards in room, suspicious man loitering in corridors, check-in took way too long with staff seeming to have no sense of urgency

Beds were good, bathroom was clean, building was elegant and nice to spend time in

Stayed in May 2024

The room we were in which was a twin room beds were comfy but the.room itself needed a fresh paint job as the paint was peeling under the window . Maybe have 2 different prices for breakfast as some ppl can't eat a great deal even though it was lovely

As you walk into the hotel you are welcomed by a security guard who guides you to the booking desk the entrance to the hotel is outstanding with a magnificent staircase and some fabulous chandeliers we opted for breakfast and wasn't disappointed

Stayed in May 2024

We stayed for 3 nights and needed a change of towel, which we expected would handled by housekeeping, but no-one checked this in the room.

Location was perfect, staff were friendly and welcoming. Hotel was kept neat overall.

Stayed in May 2024

The room was very warm with no air con and couldn’t open the window fully. Hard to get air into the room. Hand wash in the bathroom would be better than a bar of soap.

Great location, central. Walking distance to a lot of places including train station.

Stayed in May 2024

No air condition Wi fi is not free in your room

Location is very good

Stayed in May 2024

Central location

Central location

Stayed in May 2024

There was a lot of noise in the corridors so broken sleep

The room was lovely, very clean and comfortable beds

Stayed in April 2024

Outdated and in need of a refurb. No aircon in a stuffy non window room, couldn’t get TV reception

Friendly and welcoming staff

Stayed in May 2024

Really expensive and kids were not aloud in the bar at 2pm in the afternoon

Location

Stayed in May 2024

Very tired looking rooms. Stained ceilings. Evidence of damp.

Convenient for all areas of city. Immediately by a tram station.

Stayed in May 2024

Hotel could do with modernisation decor wise

Convenience and price

Stayed in May 2024

There was some ageing sections of the hotel and rolled up carpets on several levels of the hotel. There were signs saying that maintenance work was going ahead so understandable.

Super impressive building with a magnificent main staircase. The location can’t be beaten, loads to see and do. Read some reviews and was quite nervous before my arrival but it put my mind at ease on arrival. The staff were very friendly and check in was quick and very straight forward. The room was basic but had a comfortable bed and more importantly clean.

Stayed in May 2024

They do not offer house cleaning while the guest stays unless you request it. I stayed for 5 nights, and I got my room cleaned only once on request.

The location was perfect, right in the city center, and close to the market street.

Stayed in May 2024

You charged me twice for the room so I had to complain

Good

Stayed in May 2024