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  5. Reviews of Canopy by Hilton London City

Reviews of Canopy by Hilton London City 4 stars

11-15 Minories St, City of London, London, Ec3N 1AX, United Kingdom

#131 of 1,016 hotels in London

Guests' Choice

Review score

Based on 1432 hotel reviews

8.7

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.2

  • Location

    9.0

  • Facilities

    8.9

  • Staff

    9.0

  • Value for money

    8.1

  • Free WiFi

    8.3

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Showing 1 – 25

  • Reviewed: 27 May 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    Very cool hotel and good location. Close to public transport of all sorts

    Stayed in May 2024

  • Reviewed: 27 May 2024

    10
    Great hotel
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    The property is modern and artsy. Very comfortable and close to shops and public transport.

    Stayed in May 2024

  • Reviewed: 25 May 2024

    8.0
    Great clean rooms, complementary umbrellas as it rained all weekend. Brilliant breakfast, lovely bar area. Very close to
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Clean spacious rooms

    Stayed in April 2024

  • Reviewed: 23 May 2024

    10
    Staff were all around wonderful and hotel interior was AMAZING
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Could be a little more hotel entertainment / I couldn’t tell whether room service was available… if it was there were no menus ? but it not it would be a great asset to the hotel !

    The overall decor was phenomenal !

    Stayed in May 2024

  • Reviewed: 23 May 2024

    10
    Excellent from the moment we stepped in to the moment we left.
    • Leisure trip
    • Group
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    The style of the building, inside and out. The warm welcome at reception and the friendliness of the staff through out the whole of our stay. The room was bigger than expected and very clean. Bed was very comfortable. Rooftop bar was really nice and had a great view and staff very friendly and welcoming. Loved everything about this hotel and have already recommended it. It is our intention to stay here again next year.

    Stayed in May 2024

  • Reviewed: 23 May 2024

    10
    Simply perfect
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    Nicest staff who took care of any issue immediately and with class. You feel welcome! Great price for London especially for modern and clean rooms which are larger than usual. Loved the location since you can really feel the London vibe and walk everywhere without being bothered by too much tourism.

    Stayed in May 2024

  • Reviewed: 22 May 2024

    10
    Wonderful stay in a central location with friendly helpful staff!
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 2 nights

    There wasn't anything that I would change about our stay. It was perfect!

    The location is great, right beside tube station. The hotel is modern, clean and the staff are friendly and helpful. We were staying for my mum's birthday and the guest relations team couldn't do enough to make us feel welcome and special. Thank you so much!

    Stayed in May 2024

  • Reviewed: 22 May 2024

    10
    Didn’t want to go home, such a fab hotel
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Couldn’t say there was nothing we didn’t like

    Had such a lovely stay, great location, got upgraded when we arrived, welcome gifts, made us feel very special, staff were amazing, definitely will stay there again

    Stayed in May 2024

  • Reviewed: 21 May 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 3 nights
    • Submitted via mobile

    Accessibility - underground round the corner Friendly staff - especially Gregg Good breakfast Spacious rooms

    Stayed in May 2024

  • Reviewed: 20 May 2024

    10
    Second time in a month, love it!
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Great location with easy links to transport

    Stayed in May 2024

  • Reviewed: 20 May 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Twin Room
    • Stayed 3 nights

    The room was not cleaned thoroughly, and the rug was quite dusty. I had very bad allergies in the room, but once I left the room and entered the lobby, it was much better.

    The hotel is in a great and convenient location, right by the tube and bus stations. The room was also very spacious and had great amenities.

    Stayed in March 2024

  • Reviewed: 19 May 2024

    10
    Extremely amazing
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    Beautiful decor and relaxing vibe

    Everyone was so helpful room and food was amazing..

    Stayed in May 2024

  • Reviewed: 19 May 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    Good location, comfortable & pleasant staff.

    Stayed in April 2024

  • Reviewed: 18 May 2024

    8.0
    Good location, breakfast was delicious.
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The lift is operated by the room card, was not informed of this when checking in, caused unnecessary stress after a tiring flight to get here.

    Location to tube. Filtered cold water in hallway.

    Stayed in April 2024

  • Reviewed: 12 May 2024

    10
    Great hotel
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Great location, two minutes from Aldgate station.

    Stayed in May 2024

  • Reviewed: 9 May 2024

    10
    Exceptional
    • Leisure trip
    • People with friends
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing.

    Staff were amazing,lovely interior.

    Stayed in May 2024

  • Reviewed: 7 May 2024

    9.0
    Great Weekend Watching The London Marathon
    • Leisure trip
    • People with friends
    • Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Great location for watching the Marathon, Tower Bridge, Sky Garden, Spitalfields Market and a great selection of bars and restaurants as well as easy access to the Tube and the DLR. Staff very professional and efficient, big rooms, well appointed, spotlessly clean and the most comfortable beds. Would definitely recommend for anyone looking to stay in n a great hotel in the City of London

    Stayed in April 2024

  • Reviewed: 6 May 2024

    10
    Easy. Convenient, peaceful and blissful
    • Business trip
    • Couple
    • Queen Room
    • Stayed 3 nights
    • Submitted via mobile

    Loved everything - couldn’t find any faults-excellent hotel

    Lovely fresh clean towels daily and beds made-a joy to come back to. Excellent location for so many things to do within walking distance-highly recommend to stay hete

    Stayed in May 2024

  • Reviewed: 6 May 2024

    10
    Exceptional
    • Business trip
    • Solo traveller
    • Queen Room - Mobility Access
    • Stayed 3 nights
    • Submitted via mobile

    No real disappointments.

    Excellent service and attitude from the staff. Easy location to get to.as close to Algate tube. Comfortable hotel with all facilities i needed.

    Stayed in May 2024

  • Reviewed: 6 May 2024

    10
    Loved it
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    Loved this hotel! So modern and clean, and in such a great location. Just walking distance from Aldgate and Tower Hill tube station. Was there for my 30th birthday and Devika made it so special. We got a room upgrade and the king room is absolutely HUGE. Would 100% recommend!

    Stayed in May 2024

  • Reviewed: 3 May 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room
    • Stayed 4 nights
    • Submitted via mobile

    Excellent location with 2 metro stations within walking distance. The rooms were really comfortable with all amenities needed. The staff really helpful with all our enquiries! I would definitely come back!!

    Stayed in April 2024

  • Reviewed: 3 May 2024

    9.0
    Casual vibe, high end, great staff
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Was pretty difficult figuring out how to park outside, but that’s London. The staff were very helpful and walked to the car to collect the luggage

    The bar was neat and open late Didn’t get the chance to check the one in the roof

    Stayed in April 2024

  • Reviewed: 2 May 2024

    10
    The best hotel in London!!!
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    The canopy hotel really is the best hotel not only is it in a great location but the staff go above and beyond!! This was mine and my partners second time of staying at the canopy. Prior to arrival the hotel were aware that myself and my partner were on a trip for our anniversary when we arrived we had been given a lovely complimentary upgrade and our room had been decorated with heart balloons and petals. We were also kindly given a bottle of Prosecco and a cake with a nice card. These gestures made our stay extra special. I had requested late checkout and this was available on our day of departure so we didn't need to rush to leave. Thankyou again for the most loveliest and memorable stay. I really cannot recommend the canopy more and we will definitely be back again!!

    Stayed in April 2024

  • Reviewed: 30 April 2024

    10
    excellent
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Excellent overall....only small issue was maybe shoud have option of extra soft thinner pillows on bed. My neck hurts on chunky pillows and that disturbed my sleep a little..my husband however had a beautiful sleep .

    Friendly staff ...beautiful aesthetics. ..generally lovely and welcoming atmosphere...smelt so lovely too....love love their signature scent.

    Stayed in April 2024

Showing 1 – 25

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