Eastgate Street, Eastgate, Chester, CH1 1LT, United Kingdom
#8 of 34 hotels in Chester
Guests' ChoiceBased on 5271 hotel reviews
8.8Cleanliness
9.2
Comfort
9.3
Location
9.7
Facilities
8.8
Staff
9.4
Value for money
8.1
Free WiFi
8.9
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End of dialog contentReviewed: 8 June 2024
Steven
United Kingdomthe only problem we had was the noise outside our window till abut 3,00am was told it was studence no police was called
all good
Stayed in May 2024
Reviewed: 8 June 2024
Craig
United KingdomRoom and bathroom very good. Breakfast was excellent. Staff as always very helpful
Stayed in May 2024
Reviewed: 8 June 2024
Muirhead
United KingdomThe view from the room
Everything was fine Maybe drinks little Expensive
Stayed in June 2024
Reviewed: 8 June 2024
Katherine
AustraliaExceptional service. Great location.
Stayed in May 2024
Reviewed: 7 June 2024
Barbara
United KingdomTLC improvements needed to bring areas up to match modernised parts. USB ports in sockets and sockets in appropriate places, i.e., beside the kettle!!!
Central location and parking
Stayed in June 2024
Reviewed: 7 June 2024
Elaine
United KingdomThe curtains in our room didn’t quite close , but didn’t feel the need to complain as didn’t affect our nights sleep, but should have mentioned it on reflection, did not interfere with our superb stay..
The continental breakfast is superb, my husband loves the porridge with poached fruit, I had the fresh fruit and yogurt,a bowl packed with a variety of fruit, pastries and toast, the staff are so professional and friendly, our room was cleaned to a very high standard, and parking right behind the Hotel for just £10 24hrs is a bargain and so convenient.
Stayed in June 2024
Reviewed: 6 June 2024
Pam
United KingdomFriendly atmosphere, helpful staff, extremely high standards in housekeeping. convenient car parking and wonderful, interesting surroundings.
Stayed in June 2024
Reviewed: 6 June 2024
Alison
United KingdomBreakfast was a bit disappointment
Staff, room, Cleanliness
Stayed in June 2024
Reviewed: 5 June 2024
Louise
United KingdomNothing
Everything
Stayed in June 2024
Reviewed: 4 June 2024
Janet
United KingdomBedroom was dark and had no outlook.
Palatial and ornate in the public areas
Stayed in May 2024
Reviewed: 3 June 2024
Charles
United KingdomThe marketing said includes an excellent breakfast however, I was disappointed when told that an all English was an additional cost
Breakfast was good
Stayed in May 2024
Reviewed: 2 June 2024
Marcus
United KingdomNothing to mention
Sufficiently modernised but kept original character
Stayed in June 2024
Reviewed: 1 June 2024
Denise
United KingdomAs above
Friendliness of staff. Hotel location
Stayed in June 2024
Reviewed: 1 June 2024
John
United KingdomWasn’t clear that only continental breakfast was included in cost and there was a £12.50 charge for a cooked breakfast. Thermal suite closed early and this was a disappointment
Very central location - room very comfortable although we were surprised to see some scuffs on the walls
Stayed in May 2024
Reviewed: 1 June 2024
Julie
United KingdomA bit expensive for food and drinks Needs updating
Breakfast fantastic
Stayed in April 2024
Reviewed: 31 May 2024
Neil
United Kingdomavailabilty of spa
Staff were brilliant
Stayed in May 2024
Reviewed: 31 May 2024
Pauline
United KingdomHotel met all standards
Stayed in April 2024
Reviewed: 30 May 2024
Jaki
United KingdomThere was nothing not to like in this hotel.
The hotel staff were polite and friendly, the room was excellent and very clean and the location was spot on, housing keeping was excellent.
Stayed in May 2024
Reviewed: 29 May 2024
Caroline
United KingdomMade to feel special. Staff exceptional. Breakfast was wonderful. The room was clean and opulent. We smiled through our whole stay. My parents had their wedding reception here in 1963, so it was very emotional as they are no longer with us. Thank you.
Stayed in May 2024
Reviewed: 28 May 2024
Denise
United KingdomBeautiful hotel, central to all amenities.
Stayed in May 2024
Reviewed: 28 May 2024
Lorraine
United KingdomWe thought the food was good but overpriced.
The hotel is so well placed, right in the centre of Chester
Stayed in May 2024
Reviewed: 27 May 2024
Lynne
United KingdomService was excellent and breakfast was very filling. Staff super efficient and friendly
Stayed in May 2024
Reviewed: 27 May 2024
Victoria
United KingdomI can’t fault anything about the hotel.
You are in the city centre and the staff are friendly and helpful. You have a taste of luxury whilst you are staying there. We also had our rooms upgraded which was a lovely surprise.
Stayed in May 2024
Reviewed: 27 May 2024
John
United KingdomThe space
Stayed in April 2024
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