understaffed in the resturant / bar,

evening meal was lovely

Stayed in May 2024

nothing

Great place to stay for the Chester races. Staff were really friendly and helpful!

Stayed in May 2024

Small bathroom

Nice place

Stayed in May 2024

Disappointing family room as it was as advertised on the pictures. 3 beds crammed into small space with my bed being by the main door outside the bathroom. Advertisement made it sound like it was a family suite, not just 3 beds in a normal hotel room. Outside looked rundown and needs a lick of paint.

Food was delicious and staff were friendly

Stayed in May 2024

Problem with shower/bath

Staff were excellent

Stayed in May 2024

The description of hotel says there is an outdoor terrace. This is kind of true, but you cannot eat outside, and in order to get to it with your drink, you buy it at the bar and go through the whole restaurant and have to be let out of a fire door, which you can't get back into. To get back in you need to walk around the whole side of the hotel to the front and go back in the main doors. Other things I found out that I wish I had known; there is no lift in the property, and our room was about as far from reception as it was possible to get, so it was a very long walk; the car park is chargeable via RingGo for non hotel guests (£15 for 24 hours) but the discreet signage which said guests don't need to pay was not displayed in the disabled parking area, so I paid when we arrived and then found out once checking in that I hadn't needed to, but nothing could be done about it by then. It was well signposted inside, but I am sure, like most people, I saw the signs saying you must pay or face a £100 fine, and wanted to pay there and then to avoid forgetting after checking in. Finally I found out during breakfast from the scrolling information screen in the restaurant that they do 20% Blue Light Card discount on all food and drinks, which would have been good to know having spent £80+ on food and drinks the evening before, but again this was not signed anywhere.

Very comfortable room (we booked a privilege room) with some nice unexpected little extras such as a fridge and air conditioning. Breakfast was really good, lots of options and good quality.

Stayed in May 2024

We had an issue with water in the bathroom but being there for only 1 night this did not bother us and John was helpful in reporting the issue.

Room was comfortable with twin beds. Dinner and service in the bar area was excellent. We used the Park and Ride a short walk away to get into the city and this trip took approximately 15mins and were dropped in the city centre which was so convenient to get to various sights. John on Reception was very welcoming and gave us lots of ideas on what to see.

Stayed in May 2024

For the price paid, I did expect a little more to the room, it felt a little basic

Staff - in particular the receptionist upon arrival was lovely, a real gem! She was incredibly welcoming to the children

Stayed in March 2024

Premium price for a not so premium hotel... In need of a refurbishment, looking dated and tired.

Staff were great especially John on reception very professional and helpful

Stayed in May 2024

Would have been good if there could have been a small fridge or cool box in the room for my kids water bottles. This is the first hotel I e stayed in without one, and maybe more than one seat in a ‘family room’. Pool was fine but changing rooms left a lot to be desired!!! Very tired, showers awful, most of the lockers didn’t work and we were give a padlock and key for our locker which as it happened was actually able to open ANY of the padlocks (slightly worrying!)

Breakfast lovely and good value for money, I was especially impressed with the breakfast chef, so friendly and great with my kids, went and made pancakes especially for her, he was lovely. Room good, clean and comfortable. Parking was great and staff friendly. Went for evening meal one night and food was absolutely delicious!!

Stayed in May 2024

We didnt realise the pool, jacuzzi etc shut at 7 on a Sunday so never got chance to use them .

The rooms were clean and spacious. The hotel was in a great location.

Stayed in May 2024

The shower was not powerful enough to have a good shower really, however on entering the hotel we were informed that they were having some issues with the water pressure at the moment, so we were prepared and appreciated the heads up. We were able to use the facilities at the pool, and have a bath in the hotel room instead.

The staff were exceptionally friendly and helpful from entering the hotel and checking in until checking out at the end of the stay. The facilities where good, and we were very pleased with the pool and sauna.

Stayed in May 2024

Water issues in part of the hotel, was downgraded from the suite to a prestige room

The room was nice and spacious, very clean

Stayed in April 2024

Really, really hot in the room. We turned the radiator off and opened the windows but stroll uncomfortably hot!

Brilliant breakfast, lots of choice and all great!

Stayed in May 2024

The bed was very hard and I struggled to sleep as a result. I also thought the hotel was overly warm which meant having the window open all night which in turn meant it was noisy

Stayed in May 2024

The hotel looked like it needed an update. The pillows on the bed were old and flat and hard. The TV was pointless as we couldn’t watch anything not even terrestrial or freeview and couldn’t screen cast to it either.

Proximity to Chester zoo. Breakfast was good. Pool facility was good.

Stayed in April 2024

Walk in shower would have been good, need to specify if the room booked is on the ground floor or top floor. Had no lift and had to change room due to mobility problems.

Room clean and comfortable, breakfast good, staff friendly and very helpful.

Stayed in April 2024

Food from bar was very overpriced and cheap.

Staff lovely. Clean throughout and comfortable. Very quiet.

Stayed in April 2024

Changing rooms were a little shabby.

Great food and facilities. Near to where we needed to be for Liverpool FC match but near enough to enjoy Chester Zoo on our second day.

Stayed in April 2024

The price of drinks 😅

Room spacious and clean and the swimming pool was a huge hit with the children.

Stayed in March 2024

The rooms and pool are looking tired and a bit dated.

We had a gorgeous meal in the restaurant and the staff couldn't do enough for you. Lovely bar area and grounds. We took full advantage of the gym and pool.

Stayed in April 2024

Nothing major - only one large bath towel and hand towel could have done with 2 of each really - no electric plug by the bed - had to trail cable for my CPAP machine (sleep apnea kit!) from hallway and have machine half way down the bed! No bottled water in the room or a mini bar.

Room clean an tidy with good space - excellent large screen TV, excellent WiFi, bathroom decent size, clean, functional and well laid out - good water pressure. Tea and coffee facilities. Beds comfy, pillow / duvet warm and right size for bed! Great service at check-in and check-out - very friendly staff, bar was excellent and well stocked. Hotel very quiet overnight - no noisey pipes or A/C and no rowdy guests.

Stayed in April 2024

Nothing it was fab.

Loved the gym and swimming pool, Also had best night sleep in ages, beds very comfy

Stayed in April 2024

The room we had was really good.x

Stayed in April 2024