The staff was 50/50 helpful. There really isn't a main reception desk since it has check in/out kiosk, so you just sort if stand there trying to find a person. Either they are prompt and you have amazing service or you are ignored as they chat with other staff. Probably depends on the shift or staff. If you are looking for a room that two people fit without strategically having to move out of each other's way this might not be your place.

This hotel has a lovely view if you select that room. The bed was comfortable, but hard with two people. The lobby is open 24 hours a day and understands jet lag. This hotel is close to Victoria Station which makes it easy to get around and is one if the stops for the HOHO bus. It is about a 20 minute walk from Westminster Abby.

Stayed in May 2024

Nothing

Super staff

Stayed in May 2024

The hotel doesn't have a Laundy service and they suggested me to contact a famous app called Laundry Heap. Unfortunatelly this app had a problem processing my stuff and did not deliver my clothes. I'm aware that it is not Hotel's fault, but if it is a partner that they are recommending, they should be more prepared for this kind of situation. The staff offered help to get my stuff back, since I'm not in London anymore.

The decor of the hotel is incredible, it looks like you are in modern art gallery. The restaurant, bar and staff are there to help you 24/7. The food is good, the drinks are good, and the room is super high-tech. I loved my stay and want to extend my words to thank some staff members that helped to please my stay: Manoj, Natalie, Monisha and Miguel.

Stayed in May 2024

Breakfast was expensive

Rooms were very clean and tidy. The main reception area and lobby was well laid out

Stayed in May 2024

Excellent location

Stayed in May 2024

Nothing

Clean and up to date

Stayed in May 2024

Maybe the bed only having one side to get off could be the only thing that we disliked.

This hotel is located conveniently near Victoria Station and the ambiance is incomparable, it is modern and comfortable. We were greeted and served by Cirilo whom was the best host in all of our trip around Europe. Will definitely book again.

Stayed in May 2024

Rooms are small but the space is utilized is a smart way.

The location is great when it comes to the conveniency of public transportation.. and the staff is super nice

Stayed in May 2024

The iPad in the room to control the temperature stopped functioning for a while

Location, modern and cool facilities. Super clean

Stayed in May 2024

the design, the helpful stuff

the location is just perfect! the breakfast was great!!

Stayed in May 2024

Great reception area which makes up for some slightly smaller rooms. They have done a good job using the space in the small rooms.

Stayed in May 2024

It was a bit on the expensive side, but that is mostly due to the terrific location and worth the extra expense.

True, American sized King size beds! And the location is perfect for a trip to London. Walkable. Close to Victoria Station. Lots of restaurants, pubs and clubs. The concept is VERY modern. You have a small sleeping pod and the "living" area is the lobby. The shower is awesome. Everything is controlled by iPad. The rooms we had would not have been suitable for those with disabilities or anyone with mobility issues.

Stayed in May 2024

Only problem was with the tablet not always letting to connect our phones to the TV, had to restart several times. Plus, the blinds wouldn't raise or lower by using the tablet, only by pressing the switch on the wall (and even that didn't work every time). Everything else was great though!

Perfect location. We loved the design of the hotel, especially the lobby. Good breakfast/food. The option of choosing the lighting colour in the room was a nice bonus as well.

Stayed in May 2024

I had some allergy in my room and also there was a strange smell.

I liked the use of the IPad.

Stayed in May 2024

Sink was in the room, not in the bathroom - I’m not a fan of that. Room was small when travelling with a large suitcase. Aircon lacked some power and the iPad that was meant to control everything failed the morning I was leaving. I’m sure the staff would have rectified that if I’d asked.

Staff, great location, style and atmosphere. Great view from the 8th floor.

Stayed in May 2024

Cleaning only every three days the room is a bit too stingy given the after all high price. Every second day would be acceptable.

CitizenM sets a standard you can rely on across Europe: small but welldesigned rooms, perfect shower, agreeable commons where you could even work in a nice atmosphere…..

Stayed in May 2024

The IPAD system was pretty sweet overall. I mean, from mood lights and general lights, to TV, to Blackout drapes, and a day curtain, climate control all worked great...if you're good with technology. Once in awhile it didn't respond the way I thought it would, so just went back to good old manual method. The outer edge of the bed was slightly worn, where I imagine most people sit, so maybe mattresses need to be flipped more often?

Great option to just have ala carte . Most days we had a bowl of yoghurt, with topping like fruit or granola etcetera, and it was only 2 pound 50! Every staff member really seemed to dig their job. Always upbeat, smiling and talkative. The "living room" was a great common area to just hang out, relax, eat. Very sweet setup. I like that there is an option to not have your room cleaned, and they donate 3 euros every time you don't get a cleaning to a charity organization. Location is sweet, right next to The Victoria Station Underground, so that was a big factor for me in choosing this place. Love that they have Chromecast built in to the TVS s o you can cast.

Stayed in May 2024

The bed was fine, I prefer a slightly firmer mattress is all. The room was quite technology advance with everything controlled from an iPad BUT there was no usb charging anywhere (that I could find!) which seems an odd oversight

Helpful and attentive staff. Funky well presented public areas and the room itself was small it very well thought out. Would definitely stay at a citizenM again, was duper

Stayed in May 2024

Having the bathroom in the middle of the room was a bit odd. Would have been great if the toilet would have been separate from the shower.

Location was excellent, close to the public transport. Breakfast was amazing, worth to be tried.

Stayed in May 2024

The elevator videos were rather weird and the rooms were small, but the latter was expected.

The location was great, the breakfast was nice and the design was refreshing. It was very clean and the beds were incredibly comfortable.

Stayed in May 2024

The sink

The room

Stayed in May 2024

Homeless in front of the building

Very clean

Stayed in May 2024

iPad had some glitches so couldn’t use it for a few mins and it controls everything in the room.

Comfortable beds, big bath towels.

Stayed in May 2024

No tea or coffee making equipment in the room. And everything controlled by ipad not good if not tech savvy. Staff quite rude when brought a drink staff all sat round table 8n bar area laughing with girl serving ,made me uncomfortable and self conscious .

Was clean and fresh in a central location .

Stayed in May 2024