Good value for money. Pleasant restaurant area, ,excellent food with wide menu selection to choose from, Friendly and helpful staff. Good sized room well appointed. Parking available if required. Great location for visiting Kew.

Stayed in March 2024

Aircraft noise overhead not the hotel’s responsibility. Aircon makes it possible to keep windows closed.

Good locations to visit Kew Garden and ok to get to the CBD in London by train. Unfortunately directly in the approach to Heathrow with a plane every 30 seconds. As a remote country but I noticed it a lot. Otherwise very nice.

Stayed in May 2024

I was a little cold at night.

Lovely helpful and friendly Staff

Stayed in May 2024

Everything! It was lovely!

Stayed in May 2024

Nothing

Everything

Stayed in May 2024

Did not have any serious qualms. The worst that could say was that access to some rooms are not step-free, so if you are concerned about that you should warn the hotel beforehand to get a room without steps. Did not have a chance to try the breakfast.

This is one of those few occurrences when I'm a bit reluctant to write the review the place deserves, because of being afraid that the hotel will become too popular and will raise prices :). I came here to visit Kew Gardens and the hotel's location is ideally suited for that, just 5 minute walk from Elisabeth gate. I was met by an exceptionally kind lady at reception who made me feel right at home. The room was luxurious and comfortable - this has been the first time I've actually stayed in a room which is shown in hotel's publicity pictures. There was an extensive minibar in the room, which I did not peruse, and a great coffee machine, which I did. And an apple as a tasty welcome snack for the guests was very kind touch.

Stayed in May 2024

A little noisy at dinner both evenings, but food generally good, but serving a fish dish in a bowl, made it difficult for my wife to remove the fish skin...! The time of the year when you could expect ants in old buildings and this was the case with the bathroom. No extract fan in the bathroom or grab rail in the bath/shower area. My wife had recent hip replacement and would have looked a grab rail for her peace of mind while showering. We don't od baths as we both have difficulty entering and exiting from a bath at our ages.

Location suitable for visit to Kew Gardens. Comfy bed, shower worked nicely. Good breakfast. Friendly staff at reception and in the bar and at dinner.Mandy did a good job on our second evening, as the local Rotary Club also had a dinner booked in the restaurant, so we eat in the bar, which was ok. TV on but was using subtitles, so the football did not disturb us.

Stayed in May 2024

Staff very friendly. Good bar.

Stayed in May 2024

The man at checkout was very abrupt and came across as very cold. The door of the bedroom had a gap so you could hear anything from the corridor. Maybe they should replace the bedroom door. The shower had a curtain only instead of what was formerly a glass door. Water went everywhere as a result.

Alicija at check in was the most welcoming hotel staff I have ever met 👼🏽 I made a very last minute booking and she accommodated my special requests as soon as I checked in. She was very empathetic and on hand whenever I called. My check in with her was the highlight of my stay as I felt at home instantly. If the hotel manager is reading this then I hope he can pass this on to her and consider promoting her to co-manager ☺️😅 The room: very quaint and cute. If you like Downtown Abbey then you will be overjoyed to sleep in the room 😅 The bed was comfortable and I liked the toiletries in the bathroom. They were all evidently high quality products as my usually sensitive skin reacted very positively to the body wash and hand wash. The area itself is so beautiful and one of the most affluent and safest of London so do not hesitate to book if you’re worried about location.

Stayed in May 2024

Location. So close to Kew Gardens

Stayed in May 2024

The breakfast menu tariffs are now a bit confusing, ie it used to be a fixed price now things are itemised The shower screen leaked causing the floor to flood

This is my 5th stay , the hotel , staff, and location are brilliant as always , the secure parking is a bonus and the menu is varied and good

Stayed in April 2024

Outstandingly good and helpful receptionist, great atmosphere and very good quality breakfast served by brilliant staff.

Stayed in May 2024

We always stay at the Coach & Horses when we fly into England. It is an easy drive from Heathrow Airport and ideal for continuing our travels within England. The breakfast is always very nice and the room excellent. This is why we have been staying here for many years now.

Stayed in April 2024

Seriously tiny shower cubicle - couldn't turn round. Extractor fan outside window kicked in at 6.30 a.m.

Fantastic receptionist - bright, keen to help, sunny. Comfortable room and bed

Stayed in May 2024

Cheeseboard was a bit disappointing

Lovely setting great food

Stayed in May 2024

There was a false alarm on one night of the stay. The staff were apologetic for the disturbance indicating that some upgrade was taking place in the kitchen and forgot to turn off the fire alarm.

Location close to Kew Gardens which is what zI came to see.

Stayed in May 2024

It was a little noisy in the evening as we had the window open due to the hot weather, but it didn't bother us too much. The door had a large gap under it and let in a lot of light from the hallway.

Lovely staff who were exceptionally helpful

Stayed in May 2024

The receptionist was very friendly and helpful. We were allowed to leave our car in the garage until we left. The meal we had in the restaurant was very good but it was extremely busy due to the good weather, and possibly lack of staff, so we had a bit of a wait for the dessert. Thee room was clean and the bed very comfortable and large. The bathroom products were lovely. Breakfast was excellent and an extensive choice. Good value for London and extremely close to Kew Gardens. Will come again.

Stayed in May 2024

It's not a dislike just an observation Maybe have a grab rail in the bath to help to get in and out ( shower over the bath too ) also the room was on the front so maybe a privacy blind in the room for a bit of privacy ( rather than closing curtains) we would definitely be back without a doubt

Everything.the staff the rooms the food are just beautiful and free parking and closeness to where we wanted to be in the evening

Stayed in May 2024

Lovely quiet, large room, very comfortable bed. Nice large modern bathroom with great selection of toiletries. Delicious cookies in the fridge! Nespresso Coffee machine and great selection if teas provided. Amply stocked minibar.. Delicious breakfast. Car parking. Great menu selection for evening meal in the bar. Friendly knowledgeable staff.

Stayed in May 2024

Alicia on reception was excellent. She made the whole stay so much more enjoyable by removing any doubts and providing friendly help.

Stayed in April 2024

Staff very pleasant Location to Kew gardens

Stayed in May 2024

Great food, comfortable room, great staff. Stayed here with family before, always been good.

Stayed in May 2024

Staff are exceptionally helpful. They helped me with my little, helped carrying luggage. So pleased and impressed from the first call I made to my check out My bed was so comfortable and clean

Stayed in April 2024