The Close, Quayside, Newcastle upon Tyne, NE1 3RT, United Kingdom
#25 of 58 hotels in Newcastle upon Tyne
Guests' ChoiceBased on 5376 hotel reviews
8.2Cleanliness
8.7
Comfort
8.7
Location
9.3
Facilities
8.2
Staff
9.1
Value for money
8.3
Free WiFi
8.3
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End of dialog contentReviewed: 19 May 2024
Albert
United KingdomPay for parking.
It's located in a great location.
Stayed in May 2024
Reviewed: 19 May 2024
Pauline
United KingdomI felt the car park was on the expensive side but very convenient
Location is great, the view of the river is lovely. The car park was handy and we mostly used taxies to get around the town.
Stayed in April 2024
Reviewed: 19 May 2024
Janine
United KingdomNothing
Loved the view from the room Exceptionally clean and great facilities
Stayed in May 2024
Reviewed: 18 May 2024
Drew
United KingdomNothing really, everything was very smooth.
Room was just what we needed. Staff were very welcoming and helpful. Breakfast was great and the location was perfect for what we were in Newcastle for.
Stayed in May 2024
Reviewed: 18 May 2024
Niki
United KingdomAir con. Room very stuffy during the night .
Location, fabulous view of the Tyne. Really nice hotel.
Stayed in May 2024
Reviewed: 17 May 2024
Kate
United KingdomOnly criticism would be that bathrooms would benefit from upgrade, clean but quite dated.
Excellent location, large room with great views, lovely breakfast, comfy bed.
Stayed in April 2024
Reviewed: 16 May 2024
Richard
United KingdomNo cushions for chairs in room, breakfast could have been a lot better
Location, view
Stayed in May 2024
Reviewed: 16 May 2024
Phil
United KingdomThe hotel was very warm, particularly the bedroom. I did find a fan in the wardrobe but ...
Parking was a bonus and influenced my booking. Very clean hotel in all areas.
Stayed in May 2024
Reviewed: 15 May 2024
George
United KingdomBreakfast very disappointing, rubbery eggs, fatty bacon
Good location
Stayed in March 2024
Reviewed: 15 May 2024
Paul
United KingdomBeing charged for car parking - it's a a stealth fee that's not communicated in advance.
It's disappointing that hotel guests are required to pay for overnight parking - £10. It's a stealth fee that isn't communicated on the website.
Stayed in May 2024
Reviewed: 15 May 2024
Robert
SwedenBreakfast could have more vegetarian and bread options.
View from 5th floor.
Stayed in May 2024
Reviewed: 14 May 2024
Djgr33r
United KingdomWish we had a balcony
Very good value for money. River view excellent.
Stayed in May 2024
Reviewed: 14 May 2024
Stephen
United KingdomIt was a warm weekend, but the rooms do not have air conditioning, so it was very uncomfortable. Despite being pitched as superior, the club rooms are quite tired and would benefit from a refurb. Also, the river view rooms on the club floor have the view spoilt a bit by the canopy that sticks out from the hotel.
The location is fantastic. Right on the quayside and minutes walk from bars, restaurants and attractions. The public areas are light and airy, and the bar ha great position overlooking the river. The city centre is not far either. Checking in and out was a straightforward experience. The car park is secure.
Stayed in May 2024
Reviewed: 14 May 2024
F
United KingdomBathroom needs updating.
Friendly staff , Clean room with lovely view
Stayed in May 2024
Reviewed: 14 May 2024
Dale
United KingdomExtend breakfast time to 10.30am. Would not book hotel again because of this.
Didn't have breakfast, finish time too early for our liking.
Stayed in May 2024
Reviewed: 14 May 2024
William
United KingdomNoise from the metro train,
Nice staff very helpful. great breakfast
Stayed in May 2024
Reviewed: 14 May 2024
Ian
United KingdomThe rooms are a little old fashioned. On a very warm weekend there is no air conditioning in the room which made sleeping a little bit uncomfortable. For some reason we heard the metro train crossing the bridge over The Tyne. Which again disrupted our sleep.
The location of the hotel is brilliant as The Quayside is very close by. Parking the car was very easy. The staff were very friendly and helpful. A very clean hotel
Stayed in May 2024
Reviewed: 13 May 2024
Libby
United KingdomDated. Bathroom really needs refurbished.
Location. Spacious room. Car parking.
Stayed in May 2024
Reviewed: 13 May 2024
Catriona
United KingdomOutside sitting area wasn't clean and you couldn't sit on any seats without getting dirty.. balcony needed a clean. Bathroom needs upgrading. Low toilet seat and a shower curtain.
Breakfast was nice. Good location for quayside. Nice view in room.
Stayed in May 2024
Reviewed: 12 May 2024
Thera
NetherlandsThe curtains doesn't work well
The view from the room, sitting in nice chairs and the spaciousness of the room.
Stayed in May 2024
Reviewed: 12 May 2024
David
United KingdomThe breakfast good but went for cup of tea no water in boiler. went to cornflakes none there ran out. Had to ask for , Went to hot breakfast table no plates had to ask for plates. Think i must have arrived after a coach trip. staff did try to fill up ,But some what annoying for my peacfull breakfast.
Lovely room large in size. shower nice views across the tyne.water in the fridge very nice.Helpfull on reception. Great parking.
Stayed in May 2024
Reviewed: 12 May 2024
Neil
United KingdomRooms are a little tired
Location was excellent staff were friendly and helpful
Stayed in April 2024
Reviewed: 12 May 2024
Allen
United KingdomWas too hot even with air con and a fan in room
Views fridge in room
Stayed in May 2024
Reviewed: 11 May 2024
Shane
United KingdomBathroom was a little dated, with old fittings and cracked tiles. Text and email at 08:00 enquiring when I was checking out. Almost felt like they wanted me out of the hotel. Air-conditioning was noisy and did not work.
Large, clean and spacious room. The view over the river Tyne was fantastic. The bed was comfortable and the hotel was very quiet. It had a great location and check in was swift.
Stayed in May 2024
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