The Close, Quayside, Newcastle upon Tyne, NE1 3RT, United Kingdom
#25 of 58 hotels in Newcastle upon Tyne
Guests' ChoiceBased on 5435 hotel reviews
8.2Cleanliness
8.7
Comfort
8.7
Location
9.3
Facilities
8.2
Staff
9.1
Value for money
8.3
Free WiFi
8.2
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End of dialog contentReviewed: 10 June 2024
Hieu
United KingdomSome trash remains in our room from previous guests
Nice view, breakfast can is decent with coffee & tea, clean bathroom
Stayed in June 2024
Reviewed: 9 June 2024
Paul
United KingdomNothing
Room
Stayed in June 2024
Reviewed: 9 June 2024
Dennis
AustraliaParking was difficult
Large comfortable room with bath. Very good breakfast,
Stayed in June 2024
Reviewed: 9 June 2024
Michael
United KingdomShower over the bath a little awkward to access
Large room - terrific view, very comfortable
Stayed in June 2024
Reviewed: 9 June 2024
Lynne
United KingdomThe shower could be updated but it still works and was immaculately clean so not really a dislike.
Big rooms with a view of the Tyne. Spotlessly clean, bed extremely comfortable. Staff very friendly. Didn't use the restaurant or bar so can't really comment on those.
Stayed in June 2024
Reviewed: 9 June 2024
Debbie
United KingdomVery tired, in dire need of a refurb.
Location
Stayed in June 2024
Reviewed: 8 June 2024
Elaine
United KingdomGreat location for the sights of Newcastle, a lovely outlook from the room over the river and plenty of space in the room.
Stayed in June 2024
Reviewed: 8 June 2024
Remo
ItalyOne lift out of order
View, large room
Stayed in June 2024
Reviewed: 8 June 2024
Sam
United KingdomVery slow check in, not sure why but hte staff were helpfula nd friendly!
Room with two seats, a fridge and looking over the Tyne was great.
Stayed in May 2024
Reviewed: 7 June 2024
Helen
United KingdomBathroom could do with update, shower curtains messy and unhygienic
Great location.
Stayed in June 2024
Reviewed: 6 June 2024
David
United KingdomI think the hotel decor is a little tired and needs some money spending on it (particularly the bath panel and a better tiling job in the bathroom) but clearly it is a quality hotel and can be refurbished to a very high standard.
The hotel is ideally situated and the rooms are reasonably large and well presented.
Stayed in May 2024
Reviewed: 4 June 2024
Nightingale
United KingdomThe room had no air conditioning which I think i
Close to the shops. Really good
Stayed in June 2024
Reviewed: 4 June 2024
Frances
United KingdomRooms are a bit tired
Location
Stayed in June 2024
Reviewed: 4 June 2024
Debbie
CanadaBreakfast was only ok nothing special
Staff location value for money
Stayed in May 2024
Reviewed: 3 June 2024
Yvonne
United KingdomLovely large room overlooking River. Staff very helpful Hotel very nice overall Only downside, location to town (up steep hill!) But, lots Lovely bars restaurants en-route.
Stayed in May 2024
Reviewed: 3 June 2024
John
United KingdomMy wife and I are used to a king sized bed and we only had a double, given it turned out to be a very hot day and night this was not the best for us. Additionally the noise from trains travelling over the nearby Metro bridge affected us initially but thankfully did not continue throughout the night.
Great location right on the river side. Hotel is very nice and well presented. We added cost of breakfast when we arrived and it turned out to be a great decision. Full English breakfast was one of the best I have had in any hotel, hot food and plenty of it.
Stayed in June 2024
Reviewed: 3 June 2024
Annabel
United KingdomBathroom felt a little outdated
The location was excellent. Spacious hotel and very good price given the location and amenities. Staff very friendly and helpful
Stayed in May 2024
Reviewed: 3 June 2024
Lisa
United KingdomBreakfast could av been included in price 😣
Hotel lovely very clean comfortable beds and happy staff 😁
Stayed in May 2024
Reviewed: 3 June 2024
Bethany
United KingdomLittle bit of loud noise from the trains passing but nothing major.
Very clean hotel, great location. Rooms was very spacious and views of the beautiful river Tyne were amazing.
Stayed in June 2024
Reviewed: 2 June 2024
Helen
United KingdomRoom overlooked the hotel nextdoor, removing all privacy. French doors couldn't be opened due to the height which left the room feeling quite stuffy. No real view of the river (which is why we stay here).
Large room, very clean. Janet is an amazing member of staff and is by far the most welcoming and helpful.
Stayed in June 2024
Reviewed: 2 June 2024
Denise
United KingdomOne hand towel in the room for two people. Complimentary water in the room, only 1 spring and 1 still for 2 people. Having to pay for the hotel car park which I feel should be free when staying at the hotel. Some of the areas deco needs some attention ie round the bar and paint work in our room.
Breakfast was very good, plenty of choice, and very fresh. All staff gave very good service and were very helpful. Professional and friendly. The young man Reece, in the bar, nothing was too much trouble. Location was great for city and our room overlooking the river.
Stayed in June 2024
Reviewed: 2 June 2024
Shaunl4664
United KingdomNothing
Excellent hotel, friendly staff. Very well situated.
Stayed in June 2024
Reviewed: 1 June 2024
Elaine
United KingdomBathroom tired -tatty notice regarding lift not working properly
Location
Stayed in June 2024
Reviewed: 1 June 2024
Parveen
United KingdomNo complaints save bed was really hard
Location and staff excellent
Stayed in May 2024
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