Upgraded to a club room, lovely views but not really worth the extra and never received the promised drinks voucher for the hotel bar.

Great location ideal for the Utilita arena, easy convenient parking, friendly welcoming staff.

Stayed in May 2024

Excellent location, very clean, excellent views and fantastic staff. A special thank you to Sam on reception who went above and beyond, very helpful. Thank you!

Stayed in May 2024

The walk up and down Dean Street!!

It was a lovely hotel but it is a bit tired and needs updated .. noticeable changes but not everywhere, we still had old pine panelling etc in room not an issue but needs updated Wouldn't stay again as its too far away from everything and prefer up nearer centre as the walk down and back a few times a day is a killer.. All staff were lovely at reception and very informative .. 👍

Stayed in May 2024

Hotel a bit tired

Lovely big rooms, excellent location

Stayed in May 2024

Bathroom a little tired but very clean

Great view over the Tyne.

Stayed in May 2024

Although the room was clean and comfortable, the decor and furniture were a little tired and would benefit from a bit of updating. Public areas were better presented.

View over the river was excellent. Location was good for access to town. The weather was awful which slightly spoiled the plan for quayside meal and drinks but great alternative found.

Stayed in April 2024

Check in earlier

Comfortable bed

Stayed in May 2024

Nothing

Lovely location, very clean well kept hotel. Room big with view of the river, staff very friendly.

Stayed in May 2024

The breakfast wasnt the best the black pudding was horrible and the bacon was like cardboard

The view was lovely

Stayed in April 2024

Felt like it is ready for a refurbishment

Very good location

Stayed in May 2024

I didn't like the fact that on the day of departure, there was a marathon going on in the city and our exit road from the hotel was closed! We had to wait a good half hour before we could get out. The hotel really should have made us aware of this.

Loved the location, the staff were great, bar and food were very nice. Decor a little dull, but we were comfortable.

Stayed in May 2024

The fridge was noisy at night - but as there was nothing in it we simply turned it off at the wall. We could hear the trains, but they didn't keep us awake.

Good size room, clean. Staff very friendly and attentive to our requests. Great location close to the train station, and lovely views over the river!

Stayed in April 2024

Not much to be honest, would stay here again.

Hotel location was very good and allowed great access into the centre. Room was large comfortable and spacious, the bed was large and comfortable also. Additionally the room had an iron, iron board and safe which help when living from a suitcase.

Stayed in April 2024

Not enough hooks on wall for jackets, hats, clothing

Quiet, view on to the river, proximity to railway station and centre

Stayed in April 2024

Parts of the room need repainting. However the room was a great size.

It is located in a perfect position. The staff were outstanding. They were very friendly and helpful. The view from the room was great.

Stayed in April 2024

Rooms are very dated and no plugs near the beds. Bathroom shower could be better

Great location and very friendly staff on the front desk

Stayed in April 2024

Room did not have a walk in shower.

Stayed in May 2024

bit tired

Stayed in April 2024

Breakfast was average. Bacon that was very tough - I like crispy bacon but this was a struggle to cut. No eggs apart from scrambled, no signs to tell you where dining room was. Generally food seemed to have sat there from very early (we went for breakfast at 9) and suffered due to not being fresh. Cleaners had missed a blueberry from the previous occupants on the floor, otherwise room was very clean. Window handles are missing some bolts.

Good sized room, large bed, location. Would probably stay again but avoid breakfast, see below. Plenty of places nearby where a good fresh breakfast can be had.

Stayed in April 2024

The 100+ steps we had to climb to get up to the city centre. But there is a more roundabout route avoiding the steps via quayside. Was to be expected really , Newcastle is hilly.

Room was spacious and actually had TWO armchairs and a small table overlooking the river for relaxing. (Most hotels have 1 chair if you are lucky so one of you has to lounge on the bed). View over river was lovely. Bed mattress probably soft-medium. Wife slept very well, but a bit too soft me. Room was quiet and on high floor (4) as requested. Some noise from 2 railway bridges over river which we thought might keep us awake at night (wife is a light sleeper) but didn't. Car park was convenient with in and out access included for £10 a day. Breakfast buffet was good. GF bread available. Checkout time of 12 noon on a Sunday gives plenty of time to visit the Quayside market - a short stroll along the riverside.

Stayed in April 2024

There is not anything that we can mention with regards to the Hotel that we did not like. We were comfortable and satisfied with everything.

We were met by a very helpful, kind and friendly member of staff (Paul) who greeted us and helped us with car parking and checking in. The staff were friendly and helpful to make our stay a pleasant one.

Stayed in April 2024

Location. Friendly staff.

Stayed in April 2024

Even though we went down for breakfast just before 7:45am (started at 7:30am), had to wait for eggs, bacon & pancake machine not working for the kids.

I liked that it is right by the River and a short walk into the town centre.

Stayed in April 2024

Great view

Stayed in April 2024

The bath is very shallow!

Nice big room, very clean, looking out on to the river. Easy walk to the centre of Newcastle. Has a relaxing vibe.

Stayed in April 2024