We were absolutely delighted by our stay at the Covent Garden Hotel. A beautiful place with amazing staff. We stayed for two nights as we were getting married at a very low key event - and we felt really spoiled. The staff could not have been more friendly, we found a bottle of champagne in our room, the food was lovely, fantastic location and gorgeous living room/library to relax in.

Stayed in September 2021

loved everything about it! nothing not to like!

beautiful decor, staff friendliness and position of the hotel was perfect

Stayed in September 2021

nothing

lovely staff , unstuffy , relaxing hotel totally recommended

Stayed in September 2021

Nothing, it was perfect.

Location was absolutely fantastic, in the heart of London, but super quiet. Great if you're visiting the West End. Breakfast was perfect, great choice of food.

Stayed in September 2021

The only tiny thing was that the air con was very noisy, so we weren’t able to have it on overnight, although the weather was very warm.

Kit Kemp is my favourite interior designer, so I’m already in love with all the beautiful interior details, colour schemes, fabrics and art in Firmdale Hotels, and this was no exception. The rooms are very well thought out, with plug sockets in all the right places, double sinks in the bathroom, lots of towels, very comfortable beds etc. Room service was very speedy, we had immediate help with all our luggage on arrival and departure, the concierge was super helpful, breakfast was delicious. It was altogether a great weekend stay, right in the middle of all that Covent Garden has to offer.

Stayed in September 2021

Poor Service at Breakfast - waited 40 mins for breakfast to be served.

Location & Room

Stayed in September 2021

Enjoyed it all.

Excellent location with easy to find tube stations nearby. Covent Garden just a short walk away and British Museum. Staff helpful and the rooms comfortable. The lounge very pleasant with attractive decor throughout.

Stayed in September 2021

nothing

super cozy, we felt like home in a luxury hotel designed like a real English home

Stayed in September 2021

Not much

Right in the middle of Covent Garden. Rooms are Large And wonderfully decorated

Stayed in September 2021

The staff here are exceptional, friendly, chatty yet professional. The location is excellent and a beautifully designed and equipped hotel

Stayed in September 2021

Absolutely nothing!

The property is gorgeous and centrally located close to everything you might want to see. The rooms are sumptuous and such a welcoming place to come back to after a day of exploring.

Stayed in August 2021

Very homely and excellent decor

Stayed in August 2021

Despite contacting the hotel in advance. Restaurant made a serious error regarding food allergens. Which could have resulted in serious illness and not being able to fly home. We were alerted to the mistake just before eating and many apologies were made.

Every member of staff was polite, courteous and professional

Stayed in August 2021

Would have liked tea and coffee making facilities

The location and the overall experience. Felt like I was really on holiday. Staff where excellent and hotel amazing!

Stayed in August 2021

Feel and vibe

Stayed in August 2021

Nothing of any consequence. Some may want the facilities of a large hotel wit multiple restaurants etc . We preferred the intimacy of a small boutique hotel

Stayed in hotel many years ago .Staff could not be bettered. Nothing was too much trouble and requests ,for example ,for an additional bed were met with immediate delivery.The concierge were exceptional . Nicky ran up the road to open the barrier on our arrival and whenever we returned to the hotel we were greeted with a smile . Are we were leaving a lady walked in off the street 'having a nose ' as she described. One of the concierge staff greeted her and asked if she would like to view the drawing room / library.hH e then accompanied her on a brief tour- another prospective customer and in my view above the call of duty. Breakfast in the dining room is all it should be . We ate outside the hotel as we had our two daughters with us . Our suite was faultless and my two girls loved the TV in the bath ( not literally)Yes it is expensive ( we paid £1000 or so for two nights with breakfast for the four of us) but London is expensive and the hotel is so central in Covent Garden that you save a fortune in taxi fares. Whilst hoping to economise on our return home my wife loved the shampoo and body wash such that she ordered some on the internet .The hotel certainly doesn't stint on these, a tiny bottle of shampoo was £18 for 290 ml .I knew we should have packed the half empty bottles but there.

Stayed in August 2021

Nothing, all exemplary.

Along with many other people we had not been able to celebrate numerous special occasions this past eighteen months, so decided, for the first time, to book a luxury hotel. It really was quite something. Perfect location near to Covent Garden, easy to get to. Very friendly and helpful staff. Truly gorgeous decor around the hotel with quality art work. Spacious room which was also wonderfully quiet. Stunning bathroom with the biggest bath I have ever seen, luxurious robes for afterwards. Food in the bistro is of a high standard, service is efficient, friendly, and not pushy.

Stayed in August 2021

Exceptional team. Beautiful property with extraordinary attention to detail. Great Staff, great Bar , superb private honesty bar

Stayed in August 2021

The whole experience was excellent This was for a 50th birthday and the staff went out of their way to make the stay as memorable as possible- excellent room food and customer service!

Stayed in August 2021

Location is fabulous, such a quiet little street all within close walking distance to the main square in Covent Garden. Breakfast was amazing and the croissants are huge. Staff are excellent, so professional and friendly. Hotel is an absolute gem

Stayed in August 2021

Could have coffee tea making facilities and complimentary water ..

Location building architecture stylish restful hotel

Stayed in July 2021

Absolutely fantastic! Booked for my daughters birthday and she had the time of her life!! Thank you all so much for making it special xx

Everything!!!

Stayed in August 2021

Room allocated was not what was booked and not advised upon check in that we had been upgraded but not a four-poster room as booked. It took 3 requests over 40 minutes to get a cup of tea in the lounge. Almost £80 for breakfast seemed excessive.

Location and ambience

Stayed in November 2023

Everything

Stayed in August 2021