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  5. Reviews of Cromwell International Hotel

Reviews of Cromwell International Hotel 3 stars

141 Cromwell Road, Kensington and Chelsea, London, SW7 4DX, United Kingdom

#992 of 1,011 hotels in London

Guests' Choice

Review score

Based on 4103 hotel reviews

4.6

Score breakdown

  • Cleanliness

    5.0

  • Comfort

    5.2

  • Location

    8.0

  • Facilities

    4.8

  • Staff

    6.6

  • Value for money

    5.9

  • Free WiFi

    5.9

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Showing 1 – 25

  • Reviewed: 4 June 2024

    6.0
    Ok/ brilliant. It's hard to moan really.
    • Leisure trip
    • Solo traveller
    • Economy Single Room
    • Stayed 1 night
    • Submitted via mobile

    The place is a building site which was annoying but to be honest I wasn't really there until late at night. Room was tiny and no where to hang or put clothes. However I would stay again but not in my room.

    The location is fantastic 5 mins to tube 7 mins to science museum v and a and Albert hall. Plenty of places to eat. For what I paid can't really moan. Bed was single but very comfortable. If you want a cheap hotel in a fantastic location and plan I just being there for a good night's sleep it's perfect. I could list all the negatives but the hotel is going through a refurb which I already knew about so can't complain really.

    Stayed in May 2024

  • Reviewed: 1 June 2024

    4.0
    Dirty and run down
    • Leisure trip
    • People with friends
    • Economy Double Room
    • Stayed 1 night
    • Submitted via mobile

    Hotel is currently under renovation. Run down facilities and rooms were very basic. Furniture in the room was chipped in several areas and walls were covered with marks (dirt and scratches) Several electrical appliances were broken and plug sockets were faulty. Paid £44 for one night which somewhat fair but images are not a true representation of the rooms. Wouldn't not recommend or stay again.

    Good location.

    Stayed in June 2024

  • Reviewed: 1 June 2024

    4.0
    Location is great but rooms are in need of a lot of tlc.
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Unfortunately our room was very worn down, all furniture is in need of replacing or refurbishing. The bathroom had a horrible drainage smell that made the room constantly smell of sewage. The bathroom was covered in mould around the glass shower curtain and on the ceiling. There was no toilet roll in the bathroom on arrival. Walking into the hotel it’s almost like walking through a building site, I could normally look past that if the room is in good condition.

    Location is great and close to the underground. Staff are friendly.

    Stayed in June 2024

  • Reviewed: 30 May 2024

    5.0
    Will not go back there next time.. sorry .
    • Leisure trip
    • Family with young children
    • Superior Family Room
    • Stayed 2 nights
    • Submitted via mobile

    To be fair they informed us ahead of time that they are under renovations but other things that i don’t like was that “ the shower was not good” , there were no cap shower, u need to borrow their hairdryer at the receptions

    Accessible.

    Stayed in May 2024

  • Reviewed: 29 May 2024

    5.0
    Adequate for an overnight in central London.
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 1 night

    The quilt on the bed wasn't big enough for the size of the bed, meaning that we kept pulling it off each other. The shower was so caked in limescale that it barely worked, but at the same time, the shower screen forced the water onto the bathroom floor, forcing us to use the few towels that we had to soak it up. There was only one towel provided, forcing us to have to go to reception to get more. We had a basement room, with no view at all.

    Good location, very reasonable price for central London

    Stayed in May 2024

  • Reviewed: 29 May 2024

    6.0
    Great place for solo travelers just wanting a bed for the night
    • Leisure trip
    • Solo traveller
    • Superior Single Room
    • Stayed 1 night

    Lack of food/drink for sale - Water or Diet Coke from what I saw. Not the end of the world though.

    Cheap and cheerful, don't expect the Ritz. Great to put your head down for the night.

    Stayed in May 2024

  • Reviewed: 27 May 2024

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • Superior Single Room
    • Stayed 1 night
    • Submitted via mobile

    Noisy road and hotel not looking great.

    Decent location

    Stayed in May 2024

  • Reviewed: 27 May 2024

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • Economy Single Room
    • Stayed 1 night
    • Submitted via mobile

    The hotel is undergoing renovation which is quite apparent with all the building materials around, the lift only goes to the 4th floor so if you get allocated a room on the 5th floor you have to go up some steep stairs not ideal with a suitcase. We had 2 rooms one was a double which was ok but the single was like a box room very small

    I didn't know what to expect after reading some of the reviews about this place But for what I paid it was ok for one night

    Stayed in May 2024

  • Reviewed: 24 May 2024

    5.0
    Passable
    • Business trip
    • Family with young children
    • Superior Triple Room
    • Stayed 4 nights
    • Submitted via mobile

    No iron and no TV

    Accesseability from public transport

    Stayed in May 2024

  • Reviewed: 22 May 2024

    4.0
    Awful
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    There was nothing to Like apart From the location being convenient

    There was nothing to like the property . It was tired and tatty . The television didn’t work and was barely held to the wall ! Bathroom mirror held together with plasters and no sink plug Burns o. Wooden furniture and mugs for tea/coffee were dirty. Very disappointed especially after I called and was told Rooms had been renovated

    Stayed in May 2024

  • Reviewed: 18 May 2024

    5.0
    For a one night stay in central/west London it was as expected.
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night

    There was a cockroach on the floor. The room was tiny.

    Check in was quick and easy. Everything else was adequate for a one night stay. It was close to the Royal Albert Hall which was where we were going.

    Stayed in May 2024

  • Reviewed: 14 May 2024

    5.0
    budget, so keep expectations in check
    • Leisure trip
    • Group
    • Economy Double Room
    • Stayed 1 night

    shower was too hot and could not turn colder

    location and cost

    Stayed in May 2024

  • Reviewed: 7 May 2024

    6.0
    So so
    • Leisure trip
    • Couple
    • Economy Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    Hotel seemed to be under renovation. Room was okay but bathroom floor was broken. We also saw one cockroach :( Doesn't the hotel owner exterminate the rooms? Breakfast option was also missing. Not able to close The bathroom Dior outside:() However, the service was friendly!

    Henkilökunta palvelu altis.

    Stayed in May 2024

  • Reviewed: 25 April 2024

    6.0
    Not bad for the price
    • Business trip
    • Solo traveller
    • Economy Double Room
    • Stayed 1 night
    • Submitted via mobile

    The hotel was quite tired and in need of a refurb.

    Clean and well-located

    Stayed in April 2024

  • Reviewed: 23 April 2024

    4.0
    Might be OK for 1 might stay
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The smell in the bathroom 110 was disgusting,stomach churning. Don't know if it was the drain or what it was but as soon as you opened door it hit you. The bed was close to the bathroom door you had to cover your mouth & nose when it was opened. Towel & toilet roll holders were tarnished and rusty looking as we're the door handles on bathroom cabinet. Bedroom window wouldn't close so was left open during all stay and the drawer in wardrobe unit wouldn't stay closed so has probably been an issue in past as tape marks still on drawer front. This could have caused injury when walking past if not propped shut with our suitcase. Bedside light wouldn't work and shade was taped together on inside of fixture

    Close to tube station Bed was comfy Close to shops

    Stayed in April 2024

  • Reviewed: 22 April 2024

    6.0
    Good value for money
    • Business trip
    • Solo traveller
    • Superior Single Room
    • Stayed 1 night
    • Submitted via mobile

    A bit noisy, rooms and corridors are slightly claustrophobic

    Good location, comfy bed, surprisingly nice bathroom

    Stayed in April 2024

  • Reviewed: 20 April 2024

    4.0
    Basic
    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Location

    Dirty, old, unacceptable

    Stayed in April 2024

  • Reviewed: 19 April 2024

    6.0
    For very petite people
    • Business trip
    • Solo traveller
    • Economy Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Small bed

    Location

    Stayed in April 2024

  • Reviewed: 18 April 2024

    5.0
    Cheap but not particularly cheerful.
    • Leisure trip
    • Solo traveller
    • Economy Single Room
    • Stayed 2 nights
    • Submitted via mobile

    If I had seen the reviews before I booked I wouldn’t have done. The bedding was cleaner than expected although the room and the bed were both shorter than me. It’s grubby rather than actively dirty. There was a functioning lock on the door and I didn’t see the rat mentioned in another review.

    It is in a good location and inexpensive

    Stayed in April 2024

  • Reviewed: 15 April 2024

    4.0
    A place to sleep but wouldn't recommend
    • Leisure trip
    • Solo traveller
    • Economy Single Room
    • Stayed 2 nights
    • Submitted via mobile

    1st room I was checked into wasn't ready, so I was moved to a different room. For a single occupancy room, if you are taller than 5' 6" you are going to struggle fitting into the bed and shower taps didn't work properly so water was scalding and couldn't be adjusted.

    The hotel was very near the venue I was attending over the weekend and had plenty of supermarkets, cafes and restaurants for food. And staff were very polite and helpful.

    Stayed in April 2024

  • Reviewed: 5 April 2024

    6.0
    Pleasant
    • Leisure trip
    • Group
    • Economy Double Room
    • Stayed 1 night

    Staff , They were taking too long to checking in and there are 10 people waiting We asked spoon, The way they said no. We didn't see there interest towards serving guests

    Room and location

    Stayed in April 2024

  • Reviewed: 31 March 2024

    6.0
    I just needed a bed for the night but I wouldn’t recommend this hotel
    • Business trip
    • Solo traveller
    • Superior Single Room
    • Stayed 1 night
    • Submitted via mobile

    No WiFi, could not open window, wardrobe door broken, dirty window curtain, couldn’t find tv remote so no tv, lift not working

    Bed & shower

    Stayed in March 2024

  • Reviewed: 28 March 2024

    4.0
    For a short stay, where you go back just to sleep, it's good.
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Due to repairs the lift wasn't working, we had a hard time get to the 3rd floor after a very long day. The shower was really small and and it needed a repair as well.

    The price compared to the location was very good. The bed was also very comfortable.

    Stayed in March 2024

  • Reviewed: 25 March 2024

    4.0
    I will not return and don't recommend
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night

    The shower was not working and staff not able to fix it. The room was really small and carpet not clean.

    Location, near tube and Royal Albert Hall

    Stayed in March 2024

Showing 1 – 25

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