Reviews of Crowne Plaza Birmingham City, an IHG Hotel 4 stars
Central Square, Birmingham, B1 1HH, United Kingdom
#25 of 72 hotels in Birmingham
Guests' ChoiceReview score
Based on 3518 hotel reviews
8.1Score breakdown
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Cleanliness
8.5
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Comfort
8.6
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Location
8.9
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Facilities
8.2
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Staff
9.0
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Value for money
7.8
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Free WiFi
7.8
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Reviewed: 16 May 2024
Marie
United Kingdom1 review9.0“Lovely hotel, nice breakfast”- • Leisure trip
- • People with friends
- • Double Room with Two Double Beds
- • Stayed 1 night
- • Submitted via mobile
Nothing to dislike.
Property was clean and tidy. Modern, very pleasant.
Stayed in May 2024
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Reviewed: 15 May 2024
Amjad
Pakistan10 reviews9.0“Overall it was a comfortable stay”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds
- • Stayed 2 nights
- • Submitted via mobile
The beds were small; queen size instead of king size.
Breakfast was excellent
Stayed in May 2024
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Reviewed: 15 May 2024
Andrew
United Kingdom3 reviews1 helpful vote9.0“Really good location, easy access with parking,”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds
- • Stayed 1 night
- • Submitted via mobile
Nothing
Location Staff really good
Stayed in May 2024
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Reviewed: 15 May 2024
Sandra
United Kingdom1 review9.0“A lovely stay.”- • Business trip
- • Family with young children
- • Double Room with Two Double Beds
- • Stayed 1 night
- • Submitted via mobile
The view from the window.
Breakfast was nice. Location great.
Stayed in May 2024
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Reviewed: 13 May 2024
Jane
United Kingdom4 reviews7.0“just what I wanted for a visit to the opera”- • Leisure trip
- • Solo traveller
- • Allocation on arrival
- • Stayed 1 night
walk from hotel was down a very narrow footpath
walking distance from city centre coolness, cleanliness,comfort,friendliness able to come and go over a 24 hour period left luggage facility available
Stayed in May 2024
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Reviewed: 12 May 2024
David
United Kingdom28 reviews5 helpful votes9.0“Corporate hotel with a human touch”- • Business trip
- • Couple
- • Allocation on arrival
- • Stayed 1 night
- • Submitted via mobile
Nothing!
The staff were really lovely from the moment of our very early arrival, to late night drinks in the bar, to the super friendly maitre d' at breakfast. Super comfy bed too.
Stayed in May 2024
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Reviewed: 11 May 2024
Martin
United Kingdom12 reviews9.0Superb- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds
- • Stayed 1 night
- • Submitted via mobile
Lady at reception on check in. Her English was not clear enough to be on reception. Aircon lights. They light up the whole room
Modern, clean and comfortable
Stayed in May 2024
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Reviewed: 11 May 2024
Steve
United Kingdom35 reviews2 helpful votes7.0Good- • Leisure trip
- • Couple
- • Double Room
- • Stayed 1 night
a better range of tea, and some coffee bags. The bar was a bit annoying, to get a drink customers are required to sit at a table and wait for it to be brought over, which caused unnecessary delay. The only cider stocked in the huge bar was Magners. That's really poor.
comfortable room, good shower
Stayed in May 2024
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Reviewed: 9 May 2024
Stephen
United Kingdom9 reviews8.0“Money well spent thanks for the experience”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 1 night
- • Submitted via mobile
Big space
The stuff and the bed comfort and clean
Stayed in May 2024
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Reviewed: 7 May 2024
Anas
United Kingdom18 reviews2 helpful votes8.0“Good stay. Do not expect the luxury plaza”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds
- • Stayed 1 night
- • Submitted via mobile
Not easy to get from car park to hotel. Needs better signage. Hotel could do with a refurbishment.
Location in central Birmingham and able to park car
Stayed in April 2024
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Reviewed: 7 May 2024
Leigh
United Kingdom1 review7.0Good- • Business trip
- • Solo traveller
- • Allocation on arrival
- • Stayed 1 night
Local to my office, which is Alpha Tower in Birmingham, Shower wasn't the best, to be honest, seemed to have water coming from the pipe where it connected to the taps, but ok . Would I stoip again , Im not sure many other opportunities in the are and close by my offices.
Stayed in May 2024
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Reviewed: 7 May 2024
Nadeem
United Kingdom3 reviews8.0Very good- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds
- • Stayed 1 night
- • Submitted via mobile
No fridge in room anymore
Very nice clean hotel
Stayed in May 2024
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Reviewed: 6 May 2024
Virginia
United Kingdom3 reviews9.0“Lovely stay”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds
- • Stayed 2 nights
- • Submitted via mobile
The only thing was the room we first had on the 2nd floor was right at the end it was a little dusty and a few crumbs on carpet we were near the stairwell.. And it was so noisy, because of the trains and people bashing the door to stairway, so had a bad sleep. We were moved to 5th floor, but this time 2 doors away from end still a little noisy.. But the room next to ours were the worst they were talking so loud from 11.30pm till 1.30am... Apart from that excellent hotel.. Jordon on reception was really genuine and took our complaint seriously.
The staff were excellent, could not do more for you, reception especially, and the young lady in restaurant, at the front desk.. Great customer services very friendly.
Stayed in May 2024
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Reviewed: 6 May 2024
Amanda
United Kingdom3 reviews9.0“Nice place, will stay again”- • Leisure trip
- • Couple
- • Allocation on arrival
- • Stayed 1 night
- • Submitted via mobile
Had to get the bed changed bc sheets were not clean
Good location, nice room and bar
Stayed in May 2024
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Reviewed: 5 May 2024
Alexa
United Kingdom5 reviews8.0“Good location, child-friendly”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds
- • Stayed 1 night
- • Submitted via mobile
Room was a little hot, it had aircon but it didn’t seem to be doing much.
Good location, check in staff and concierge were very friendly, gave us activity packs for the kids which was a nice touch. Children had free breakfast and I thought the range and quality of the breakfast was very good for the price.
Stayed in May 2024
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Reviewed: 5 May 2024
Perrins
United Kingdom1 review9.0Superb- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds
- • Stayed 2 nights
- • Submitted via mobile
Prices at bar for drinks !
Comfortable clean spacious rooms. Beds very comfortable, room facilities everything we needed. Thanks to Matt from Reception for helping us negotiate the way to station due to Birmingham run going on today much appreciated he went above and beyond 👍
Stayed in May 2024
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Reviewed: 3 May 2024
Anjan
United Kingdom16 reviews2 helpful votes8.0“Excellent for a business trip. was the”- • Business trip
- • Solo traveller
- • Allocation on arrival
- • Stayed 1 night
TV was unmanaged - channels not in a logical range so BBC was not followed by ITV etc. So rather useless.
good range
Stayed in April 2024
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Reviewed: 2 May 2024
Sol
United Kingdom12 reviews1 helpful vote9.0Superb- • Business trip
- • Couple
- • Allocation on arrival
- • Stayed 2 nights
the room was spacious with 2 double beds, we stayed for 2 nights for work and had everything we needed. We want to thank the staff at reception who went above and beyond to take care of a large package we had to leave behind and arrange to get picked up on the Monday as no currier would take it over the weekend. Thanks so much for your help!! :)
Stayed in April 2024
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Reviewed: 1 May 2024
Rekha
India19 reviews1 helpful vote9.0“Satisfied”- • Business trip
- • Solo traveller
- • Allocation on arrival
- • Stayed 3 nights
- • Submitted via mobile
Old need refurbishing
Good location, friendly staff
Stayed in May 2024
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Reviewed: 30 April 2024
Nicholas
United Kingdom2 reviews8.0“OK”- • Business trip
- • Solo traveller
- • Double Room with Two Double Beds
- • Stayed 1 night
Scrambled egg cold and not nice. Was it real eggs?
no
Stayed in April 2024
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Reviewed: 29 April 2024
Michelle
United Kingdom6 reviews8.0“Good”- • Leisure trip
- • Group
- • Double Room with Two Double Beds
- • Stayed 1 night
- • Submitted via mobile
Shower Aircon - lots of people coughing saying at breakfast they didn’t feel well
Car park Location Breakfast Rooms
Stayed in April 2024
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Reviewed: 29 April 2024
Juliah
United Kingdom4 reviews9.0“Nice, comfortable, relaxing stay”- • Leisure trip
- • Family with young children
- • Double Room
- • Stayed 1 night
- • Submitted via mobile
We could hear a squeal coming from the lift in our room that did keep me awake and affected my quality of sleep. The hotel is up a hill from the teain station, so may not be suitable for some people.
The hotel was clean, well maintained, and although I thought the rooms were OK, there are plans in the foyer showing updates that are in the pipeline. Staff were all friendly and helpful. Breakfast was great, with a large selection to choose from. Hot food was actually hot. Hotel is nearby many attractions in Birmingham. Room was large, bed very big, comfortable, room was equipped with all necessary appliences and toiletries.
Stayed in April 2024
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Reviewed: 29 April 2024
Peter
United Kingdom2 reviews8.0“Comfortable”- • Family with young children
- • Allocation on arrival
- • Stayed 1 night
- • Submitted via mobile
Room a bit too warm. Bit expensive
Well organised. Breakfast was good.
Stayed in April 2024
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Reviewed: 29 April 2024
Darren
United Kingdom8 reviews1 helpful vote9.0Superb- • Leisure trip
- • Family with young children
- • Allocation on arrival
- • Stayed 1 night
- • Submitted via mobile
Great location clean and comfortable
Stayed in April 2024
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