Pillows not the most comfortable

Friendly staff, facilities were excellent

Stayed in February 2024

But dusty. Heavy dust from air vents in ceiling

Location. Good sized rooms

Stayed in March 2024

The service I received was amazing, the second day I checked in with Nish which was a very last minute stay on the weekend. The security are so friendly too what a lovely hotel

Stayed in March 2024

Excellent location for the Utility Arena, room contained everything needed and the breakfast was plentiful with a wide variety on offer and as much as you wanted.

Stayed in March 2024

when we went down to spa it was so over crowded in the pool area and at 9am in the morning a worker walked into our room which wasn’t very ideal

i think rooms were very modern and good facilities

Stayed in March 2024

Mattress too soft Quilt too heavy

Accessible wet room Friendly staff

Stayed in March 2024

I felt the bed was very firm. Too firm for my liking and almost uncomfortable. We paid for breakfast as an addition during our stay. In my opinion it's way overpriced. Almost £20 a head for very run of the mill produce is way over the top.

The Pool, steam room and jacuzzi. The room was clean and had everything we required.

Stayed in March 2024

Menu; non available food choices on the Thursday night in the main restaurant.

Everything went well even though hotel was very busy

Stayed in March 2024

No alcohol in the mini bar which was disappointing. Pillows were really uncomfortable.

Rooms were beautiful and clean. Staff very friendly and couldn't do more for you. Great location, short walk into the city center but also slightly out as to not be bothered by loud music etc.. Super close to the Utilita stadium which is what we were in Newcastle for. Extra bonus is that is was full of famous footballers and Enduro bikers when we stayed.

Stayed in March 2024

i got allaocate an accessible room the shower was poor

all was great

Stayed in March 2024

The pillows

Pillows were too hard and not enough of them but apart from that everything else was brilliant. Bed was huge , room lovely and fab power shower and massive bath. Breakfast was absolutely beautiful and staff were lovely polite and very helpful

Stayed in March 2024

Cleaning issues

It is very good location city Center

Stayed in February 2024

The lack of disabled parking. Parking in general. No spaces at all on arrival had to wait at the barrier.

Good breakfast. It's a must have as an inclusive .

Stayed in February 2024

nothing

staff so friendly and helpful, breakfast varied and plentiful, pool area clean, quiet, slept like a baby!

Stayed in February 2024

Prices

Everything

Stayed in February 2024

We had a long wait for food on the Wednesday evening. I know it was because of the numbers turning up for the conference, and we should have booked, but I didn't know what time we would be able to set off and what time we would arrive as it was a nearly 3 hour drive. It would have nice to have had a couple of biscuits with the tea/coffee in the room 😋

We stopped overnight as part of a conference the following day. The rooms were lovely, comfy beds, plenty of room, spacious shower. The breakfast was lovely, a good selection of foods. Staff were nice and helpful. We went to have a swim at 7.30am and the lady on the pool reception was friendly and very helpful, explaining everything that we needed to know. A great way to start the day!

Stayed in February 2024

The food in the restaurant was sub par for the cost. Although it may have just been a bad night

The well-being facilities were fantastic. Bed was extremely comfortable. The Gin Bar was a relaxing with a great atmosphere.

Stayed in February 2024

The following didn’t affect our enjoyment and comfort - just observations Bath water wasn’t particularly hot Couple of pillows were really hard Reported stiffness of bathroom door and shower door to receptionist - had to really push hard on bathroom door until it slammed shut

Good facilities, polite staff

Stayed in February 2024

Pool was basic, breakfast food and drinks were cold, reception staff were very abrupt at check in and out

Location, size of room, food at dinner

Stayed in February 2024

Concert

Stayed in February 2024

Good location for us going to The Utilita Arena, we went to the Hotels Gin Bar, before going to our concert, had tapas and a few other small dishes from their menu, all very good!

Stayed in February 2024

The hot tub was on only for 2 minutes with a 7 minute break following after. And that kept repeating. It wasn't that hot either. I didn't think it would bother me at first, but once I was there and just wanted to enjoy myself for a bit longer, it was really annoying to only get 2 minutes out of it. There was also a moment where I was registering my interest in the spa treatments where a younger staff member came and started chatting with the person dealing with me. I wouldn't have minded, but the person straight up started chatting, making inside jokes, and completely ignoring that I was right there and just wanted to get an appointment. It felt very uncomfortable and rather rude. Lastly, the room had no ceiling lights. It was illuminated with small bedside lamps and a table lamp. There was also a seemingly broken floor lamp I didn't want to touch. So, unfortunately, without any daylight, the room was really dim.

Absolutely adored the breakfast options and the spa treatment that I got - a 50-minute body massage. The restaurant served delicious food, which was on the pricy side, but worth it. Most staff were superb. The room was clean, roomy, and had gorgeous big windows. The room had air conditioning, and the covers were just the right temperature for both me and my boyfriend, who prefer different warmth levels at night.

Stayed in February 2024

Staff were so friendly and kind, I had room service and late check out due to illness and the staff could not have been nicer

Stayed in February 2024

Check-in was easy, the staff were helpful. The room was spacious, comfy and modern: it had all the basic amenities. We loved the spa too: the jacuzzi and pool were great - it felt very luxurious. Would definitely stay again.

Stayed in January 2024

Lovley stay, enjoyed making use of the jacuzzi and sauna and the beds were so comfy :)

Stayed in February 2024