The lift was truly tiny. Couldn’t fit a pram in it. Though the staff helped us to get to the second floor.

The staff. Without exception the staff were friendly and helpful. We were travelling with a baby and they couldn’t have been more accommodating .The location is excellent- just in front of the Minster.

Stayed in June 2024

Staff were exceptional, always friendly and approachable food was amazing as well and the room was stunning!!

Stayed in May 2024

Nothing

The room, facilities, location, view, staff and food all excellent.

Stayed in May 2024

The double room we had was spotlessly clean and had everything we needed apart from room to put your feet down. The bathroom looked to have been recently refurbished and was a decent size. However, the room itself was absolutely tiny. The bed was also on the small side. The window looked out onto a small roof area, so no view. The room was sandwiched between the lift and the staircase.

The hotel location is perfect; across the road from York Minster and within easy walking distance from all the main tourist attractions. The valet parking service makes arrival/ check-in stress free. The food at both breakfast and dinner was outstanding. All the hotel staff were friendly and helpful.

Stayed in May 2024

It's a really great location, very comfortable room ( so nice to find a single room!) and just a lovely ambience. Nice breakfast too!

Stayed in April 2024

city center location

Stayed in May 2024

Just a little pricey for the rooms.

Location good but watch for the minster’s bell and clock chimes. Nice staff. Check in and out online so easy.

Stayed in May 2024

The only grumble, which we never mentioned was that of two matching chairs in our room which were solid & uncomfortable to sit on, sit in for any length of time. Very nice looking chairs and fitted in with the decor of the room but not something to relax in for very long.

Location excellent for historic Central York. Breakfasts very good, restaurant staff at breakfast & dinner very pleasant and helpful.t

Stayed in May 2024

Brilliant location great staff and lovely hotel

Stayed in May 2024

Nothing

Great room helped me with making my girlfriend birthday so special

Stayed in May 2024

Rooms are very warm, although fans are provided. Expected a few more touches like bottled water in room, or a refill station in reception & a wider range of fruit / pastries at breakfast to reflect the 4 star rating and price.

Staff were very approachable and helpful. Excellent location.

Stayed in May 2024

Receptionist had an attitude n was not pleasant

The double room I was given was a single room with a double bed, the bed just filled the room and it was a scruffy look8ng room with a view of the bins. I would have walked but the manager gave me a different room which was lovely

Stayed in April 2024

Nothing

Very friendly hotel reception staff, she really loved her job and was so welcoming. The big thing they did valet parking which was great , the location was magical

Stayed in May 2024

A bit aged and in need of a refresh

Location and staff. Perfect

Stayed in May 2024

It can get a little noisy because of the floors squeaking every time someone walks the hallways. I personally wasn't too bothered but it did wake me up a few times.

The location of this hotel is amazing. The minute you step out of the hotel and turn to your left you get these amazing views of York Minster, it was beautiful. The staff were very friendly, I got the single room which is nice for a solo traveller, the closet is spacious and the bed was comfortable. The room was also very clean so I was happy with that. Overall I enjoyed my stay. The breakfast was good.

Stayed in May 2024

Excellent location, clean, comfortable and friendly staff

Stayed in May 2024

Room and ensuite bathroom were small, cramped. There was an air conditioning unit in our room which was too noisy to run at night. We left a window open and could hear people talking very late at night.

Location was excellent - adjacent to York Minster (highly recommend the evening service if you cannot schedule a tour during the day) and the Shambles, many restaurants. We used a taxi to get to the rail station, but with less luggage the distance should be walkable. Breakfast was very nice. Staff were very helpful and attentive. There is a lift to get to the upper floors.

Stayed in May 2024

Hot water was a bit on and off

Location and the ambience of the hotel

Stayed in May 2024

A little awkward to locate with sat nav!

Everything was fine

Stayed in April 2024

had 2 fans in the room, very loud but needed

Location great staff great breakfast

Stayed in May 2024

The breakfast was not up to 5* standards. The whole breakfast experience needs reviewing and uplifting. A residents lounge with comfortable seating would be a benefit.

Our stay was good, subject to the deficiencies mentioned below.

Stayed in April 2024

Wi-Fi only worked in lobby and restaurant and as soon as I went upstairs to my room lost reception, numerous visits to front desk but the couldn’t help.

Location location location just opposite the Minstet

Stayed in May 2024

Nothing

So central to everything we wanted to see

Stayed in May 2024

Pillows

Location and staff and facilities including parking

Stayed in May 2024