12-14 Whitewalls, Swansea, SA1 3AB, United Kingdom
#15 of 21 hotels in Swansea
Guests' ChoiceBased on 2610 hotel reviews
7.5Cleanliness
7.9
Comfort
7.9
Location
8.8
Facilities
7.5
Staff
8.9
Value for money
7.8
Free WiFi
8.2
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End of dialog contentReviewed: 17 May 2024
Shaun
United KingdomNothing
Very good
Stayed in May 2024
Reviewed: 17 May 2024
Makere
New ZealandCould hear the person next door snoring.
Central location. Carparking at a nearby covered park. Staff friendly and helpful. There is a lift!
Stayed in May 2024
Reviewed: 13 May 2024
Makere
New ZealandWalls thin. Could hear neighbour next door snoring! They left the next morning it seems because it was quiet the next night.
Staff super friendly and helpful. Central location close to shopping centre.
Stayed in May 2024
Reviewed: 13 May 2024
Sahand
GermanyThere is no fridge in the room.
I like the cooperation of the staffs
Stayed in May 2024
Reviewed: 13 May 2024
David
United KingdomNo negatives at all!!!
Great city centre location convenient for everything we had planned for three day / two night stay. Without exception the staff team were exceptionally helpful.
Stayed in May 2024
Reviewed: 11 May 2024
Alessandro
United KingdomBed was a little tough but everything else was lovely
Good location. Friendly and helpful staff.
Stayed in April 2024
Reviewed: 10 May 2024
Kevin
United KingdomDated decor, but it’s value for money and clean.
No frills, comfortable and clean. Lovely staff
Stayed in May 2024
Reviewed: 10 May 2024
Scott
United KingdomCould have been a bit more modern.
The location, quick service, no hassle from staff.
Stayed in May 2024
Reviewed: 9 May 2024
Nathan
AustraliaThe morning staff for breakfast were rude and somewhat mean The included breakfast sucked and is not worth the price
Room was satisfactory Perfect for a quick night before moving on
Stayed in April 2024
Reviewed: 9 May 2024
Paige
United KingdomRoom was a little tired but clean
Great location, friendly staff.
Stayed in May 2024
Reviewed: 8 May 2024
Erin
United KingdomAlthough the room was good and the beds were comfy it is a little outdated and the carpets are a little stained however we enjoyed our stay and the colour of the throw, curtains and floors didn’t really make a difference to the quality of our stay.
Check in was smooth. Room was as expected… a lot roomier than I thought though. The bed was very comfy, Staff were lovely. Wayne was especially accommodating when we returned after a nice night out. He was very nice and jolly and he made our stay worth while. We didn’t stay for breakfast but we have been into the cafe on another occasion the food was nice and the staff were lovely. Great for a short stay, amazing location right in the centre. Will be back again 💕
Stayed in May 2024
Reviewed: 7 May 2024
Martin
United KingdomOnly continental breakfast available so went elsewhere for brekkie
Clean good value city centre based and lovely staff
Stayed in May 2024
Reviewed: 6 May 2024
Pete
United KingdomWe had already paid for the room via booking.com but the person on the desk was quite insistent that we needed to pay, when we showed evidence that we had paid he offered no apology for the error, then asked for our card details incase of damages.
Comfortable room, good location for what we required, good value for the money.
Stayed in May 2024
Reviewed: 6 May 2024
Christopher
United KingdomCarpets grubby hard to find and parking horrendous
Staff
Stayed in May 2024
Reviewed: 3 May 2024
Alastair
United KingdomSmoking smell in room, intense
Functional comfortable
Stayed in May 2024
Reviewed: 3 May 2024
Anne
United KingdomNothing to dislike
Great location at a reasonable price
Stayed in April 2024
Reviewed: 2 May 2024
Rebecca
United KingdomThe end of the radiator was missing, so we couldn't turn off the radiator or the towel rail.
We've stayed at the Dolphin multiple times in the past, but this was the first time in a family room. The room was very spacious, and the 2 single beds were in a separate room to the main room, but without a hallway door. The room was clean over all, and the staff were as friendly and helpful as always
Stayed in April 2024
Reviewed: 1 May 2024
M_harris
United KingdomSad to see what was once a top hotel become just rooms with a bar. Don't waste money on the breakfast, it is mostly pre-packaged, I don't think there is a kitchen. Plenty of excellent eateries very close to the hotel.
This is an acceptable stopover right in the centre of the city, excellent for shops, famous market and theatre. Room clean and adequate.
Stayed in May 2024
Reviewed: 30 April 2024
Artene
United Kingdomroom
clean
Stayed in April 2024
Reviewed: 22 April 2024
Dale
United KingdomWhole place needed refurbished
Tired rooms
Stayed in April 2024
Reviewed: 21 April 2024
Peter
United KingdomFelt cheap, could do with a ‘facelift’, dust and dirt everywhere
Friendly and helpful staff, good location, nice and simple breakfast
Stayed in April 2024
Reviewed: 21 April 2024
Karen
United KingdomThe shower mat was full of mould, didn't fancy using the shower and standing on it
The man on reception was amazing, so caring and helpful to my mum with her food intolerances, he made my mums day
Stayed in April 2024
Reviewed: 19 April 2024
Stuart
United KingdomEverything met my limited needs.
The location is excellent in the heart of Swansea.
Stayed in April 2024
Reviewed: 16 April 2024
Georgina
United KingdomThe bed was abit uncomfortable
The facility was good 👍 for the value
Stayed in April 2024
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