The Sugar House, Narrow Lewins Mead, Broadmead, Bristol, BS1 2NU, United Kingdom
#8 of 53 hotels in Bristol
Guests' ChoiceBased on 1556 hotel reviews
8.8Cleanliness
9.3
Comfort
9.3
Location
9.3
Facilities
8.9
Staff
9.3
Value for money
8.2
Free WiFi
8.7
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End of dialog contentReviewed: 10 March 2024
Ian
United KingdomLack of noise suppression in restraunt. Too noisy and too much echo.
Love the bath and shower
Stayed in February 2024
Reviewed: 10 March 2024
Joanne
United KingdomNA
Lovely room on top floor. Comfy bed. Large bathroom with powerful walk in shower and stand alone bath. Quiet despite being in the front of the hotel. Really friendly and helpful staff. Bar area really nice and great cocktails. Location within walking distance to shops, markets, canal, restaurants and 02 Academy which was our evening destination.
Stayed in March 2024
Reviewed: 9 March 2024
Deborah
United KingdomIf I had to find something wrong it would be the lack of sockets near the bed.
The room was beautiful and huge and so was the bathroom , lovely extras like bottled water and chocola5es Couldn’t fault the breakfast either lovely choices and delicious coffee
Stayed in March 2024
Reviewed: 6 March 2024
Peter
United KingdomRoom lighting controls only one side of bed so wife couldnt turn lights on
delicious bar snacks at lunchtime
Stayed in March 2024
Reviewed: 5 March 2024
Colin
FranceLocation perfect, lovely staff, awesome room with an awesome bathroom. Would definitely come back there for our next stay!
Stayed in March 2024
Reviewed: 26 February 2024
Caroline
United KingdomRoom very hot- hard to regulate. Bread not toasted on avocado on toast for breakfast Machine coffee for breakfast.
Room size, location, bar, parking spot, evening meal
Stayed in February 2024
Reviewed: 23 February 2024
Henning
Germanynot enough power sockets, light switch behind the bed (couldnt be reached while lying in bed!)
library, breakfast, bar
Stayed in February 2024
Reviewed: 20 February 2024
Anthony
United Kingdomnohing
superb room furnished to a high standard
Stayed in January 2024
Reviewed: 19 February 2024
Richard
United KingdomTold if I didn’t book a table for breakfast I may struggle to get one. When I came down Sunday morning the place was 75% empty.
My room (Harvey) is fabulous, outside terrace, massive bathroom and a big, comfortable bed. Couldn’t find a “takeaway” coffee cup at breakfast, lady at the bar went the extra mile to find an unopened box of them in the store room…
Stayed in February 2024
Reviewed: 18 February 2024
Deborah
United KingdomHotel was on a busy road which was very noisy at night. If I go again will request room at rear.
Very spacious room and in a great part of city. Hotel is small but very comfortable and staff super friendly. Food was also great.
Stayed in February 2024
Reviewed: 17 February 2024
Michael
United KingdomNothing. This place is exceptional. It could do with parking and charging for EVs to encourage more eco-friendly travel though
This place is beautifully located in the heart of Bristol. Excellent meals and bar service, superbly spacious room with excellent amenities (and the bed was ultra comfortable). Late check-out was a sensible time too, and the staff are always incredibly courteous and efficient.
Stayed in February 2024
Reviewed: 16 February 2024
Jean
United KingdomWe had a water leak in the ceiling above the bed. It sounded as though it was constantly raining outside.
The breakfast was excellent all food freshly prepared.
Stayed in February 2024
Reviewed: 16 February 2024
Claudia
United KingdomI was made to feel comfortable and I didn't expect that
Stayed in February 2024
Reviewed: 12 February 2024
Wendy
United Kingdomnothing... it was perfect!
Love this hotel, it takes dogs, super comfy beds, great staff and in the middle of everything. Pay extra for parking and you can park right outside.
Stayed in January 2024
Reviewed: 11 February 2024
Becci
United KingdomThe bed was extremely creaky and would wake the other person up when needing to go to the bathroom. However it was extremely comfortable and the bedding was soft and clean.
I was really pleased with my recent stay at Hotel Du Vin. I had stayed once before but I wanted to bring my boyfriend this time to celebrate his birthday. I mentioned it was his birthday and the hotel kindly treated us to a complimentary glass of champagne each which was lovely. The room was clean and comfortable and the roll top bath was a luxurious addition.
Stayed in February 2024
Reviewed: 10 February 2024
Alexa
United KingdomNothing
One of the most beautiful hotels I’ve stayed in love everything about it
Stayed in February 2024
Reviewed: 7 February 2024
Perri
United KingdomOnly negative I can think of is bed was quite loud when moving around in the night!
Property and room was lovely! Very unexpected from the outside. Room was so nicely done. Bath and shower were excellent. Coffee machine and bottled water is always appreciated and it was also nice to have some bath robes to relax in. Lovely staff.
Stayed in February 2024
Reviewed: 6 February 2024
Tom
United KingdomNothing.
It was unique as a hotel, the room was excellent and we were given a complimentary room upgrade upon arrival due to it being our anniversary, the room was spotless, spacious and extremely comfortable and quiet given its location. The staff were exceptional and Katrina handled the majority of our admin and questions, she was incredibly helpful, and you could tell she really cared about the quality of our stay in the hotel, she’s a credit to the hotel!
Stayed in February 2024
Reviewed: 4 February 2024
Lawton
United KingdomNothing to complain about
Lovely quirky hotel, great facilities and lovely helpful staff
Stayed in February 2024
Reviewed: 2 February 2024
Gary
United KingdomNothing
Everything, great location, lovely decor, friendly staff, comfortable room and bed and great breakfast.
Stayed in January 2024
Reviewed: 2 February 2024
Mark
United KingdomHistoric renovation, well done, cosy, great room (we had a deluxe), very friendly staff
Stayed in February 2024
Reviewed: 31 January 2024
Carol
United KingdomLocation is excellent. Staff friendly.
Stayed in January 2024
Reviewed: 27 January 2024
Alison
United KingdomNothing!
Beautiful, super comfortable and excellent customer service. Central location and very good value for money.
Stayed in January 2024
Reviewed: 23 January 2024
Jo
United KingdomVery spacious and lovely looking building
Stayed in January 2024
Reviewed: 21 January 2024
Niamh
United KingdomNothing, it was great
Staff wonderful. Bedroom was beautiful, everyone really went out of their way to make our stay very special
Stayed in January 2024
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