The Racecource, New Crane Street, Chester, CH1 2LY, United Kingdom
#33 of 33 hotels in Chester
Guests' ChoiceBased on 7581 hotel reviews
8.4Cleanliness
8.8
Comfort
8.7
Location
9.4
Facilities
8.5
Staff
9.3
Value for money
8.6
Free WiFi
8.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 31 May 2024
Susan
United KingdomA lot of road noise
Very good location for the city centre, good parking also
Stayed in May 2024
Reviewed: 30 May 2024
Kevin
United KingdomNoise from road was a pain but other than that nothing
Staff were brill, breakfast was brill, best budget/chain type hotel I’ve stopped at.
Stayed in May 2024
Reviewed: 30 May 2024
Ian
United KingdomWe had a room on the first floor and it was noisy on the corridor in the morning and also outside, as it was bin day and the bins were located just below our room.
Good location with free parking just a few minutes walk from city centre. Breakfast was very busy but staff were well organised, clearing tables and replenishing items, and the quality and selection of food was okay. Our room was small but fine and had everything we needed. The bed was comfy and the shower was good.
Stayed in May 2024
Reviewed: 30 May 2024
Diane
United KingdomA little bit out of the town but the price makes up for that. Breakfast was nice.
Stayed in March 2024
Reviewed: 30 May 2024
Tony
United KingdomClean quiet room.
Stayed in May 2024
Reviewed: 30 May 2024
Alexa
United KingdomBreakfast was not enjoyable. Trains and doors banging woke me up in the night
Location was good I could leave my bag while I went shopping
Stayed in May 2024
Reviewed: 30 May 2024
Victoria
United KingdomRoom very warm and to noisy to open window at night due to main road and train
Breakfast was excellent location fab
Stayed in May 2024
Reviewed: 29 May 2024
Beth
United KingdomThere were a few broken things in the room: the key card box to make the lights work kept falling apart, one of the lamp shades was cracked, the bathroom was in need of resealing.
Good value for money, easy check in, good location, the hotel was clean.
Stayed in May 2024
Reviewed: 29 May 2024
Michelle
United KingdomBreakfast was alright quite a lot of choose. But I had the cooked breakfast and it was cold so was my daughters sausage.
Location was excellent and staff friendly. Very clean rooms and all areas of hotel.
Stayed in May 2024
Reviewed: 28 May 2024
Susan
United KingdomVery busy at breakfast but food adequate
Clean room staff welcoming - short walk into Chester & close to Greyhound shopping park - self service hot & cold drinks available anytime if day
Stayed in May 2024
Reviewed: 28 May 2024
Alison
United KingdomLocation is perfect—a short walk into the centre of Chester. Good breakfast with no frills but plenty of choice.
Stayed in May 2024
Reviewed: 28 May 2024
Thomas
United KingdomGreat location, great staff,value for money with added bonus of free parking
Stayed in May 2024
Reviewed: 27 May 2024
John
United KingdomAll good
Staff where excellent. Rooms nice and clean No hassle from start to finish Breakfast was good Very good
Stayed in May 2024
Reviewed: 25 May 2024
Robert
United KingdomNo drawers in the room or safe and an open wardrobe rail but not sure if this is typical of a holiday inn express. Had extremely noisy neighbours on our first night and they didn’t quiet down until after 3 am but the hotel staff were really helpful and refunded our room cost for that night.
Clean and comfortable accommodation. Ideal location for Chester.
Stayed in May 2024
Reviewed: 25 May 2024
Roger
United KingdomNo points on my IHG app as I booked through booking.com
Friendly, helpful staff, great room
Stayed in May 2024
Reviewed: 24 May 2024
Patricia
United KingdomEverything ok
Excellent location
Stayed in April 2024
Reviewed: 24 May 2024
Caroline
United KingdomSome breakfast items overcooked.
Parking convenient. Room comfortable, had everything needed.
Stayed in May 2024
Reviewed: 23 May 2024
Robert
United KingdomNothing to dislike.
Location and free parking. In Chester that's a bonus.
Stayed in May 2024
Reviewed: 23 May 2024
Alan
United KingdomNitpicking really but I'm a bit fussy about coffee and it wasn't great
Stopped off for the night with family en route to Wales . Nice room,comfortable bed and helpful staff.
Stayed in April 2024
Reviewed: 23 May 2024
Elaine
United KingdomThe bacon at breakfast wasn’t great quality and little underdone. But everyone’s tastes are different. It’s good they offer gluten free toast
Often stay here when visiting Chester. Great location 5 minute walk to centre. Free car park with security. Staff are very friendly. You can now help yourself to free tea and coffee any time during your stay from the dining area which is a nice touch. They provide gluten free toast if required. We had a twin room which we requested and it was clean good facilities and quiet. Comfy beds. A good value hotel 😀
Stayed in May 2024
Reviewed: 22 May 2024
John
United KingdomAll fine. Breakfast OK nothing special
Stayed in April 2024
Reviewed: 21 May 2024
Debbie
United KingdomA little road noise but cannot be helped Cleaning staff not knocking before trying to enter room
Room very clean, staff very friendly, breakfast selection good
Stayed in May 2024
Reviewed: 21 May 2024
Paul
United KingdomNothing really
Free tea and coffee available all day. Cleanliness and brightness of the reception and dining area. Helpfulness of staff.
Stayed in May 2024
Reviewed: 21 May 2024
Helen
United KingdomWe were on the third floor and it was very hot. No air con but there was a small fan in the room. There was road noise which started early in the morning which is to be expected but because the room was so hot we couldn’t close the window.
We arrived 3hours early before check in just after the half marathon had finished and were able to access our room within half an hour. It was clean, staff were extremely helpful and we appreciated how close it was to the centre. Free parking and breakfast included made this a real bargain.
Stayed in May 2024
Houston, USA
Sion, Switzerland
Sark, UK
Frutt, Switzerland
La Tour-dʼAuvergne, France
San Andrés, Colombia
London, UK
Cartagena de Indias, Colombia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content