The Racecource, New Crane Street, Chester, CH1 2LY, United Kingdom
#18 of 33 hotels in Chester
Guests' ChoiceBased on 7583 hotel reviews
8.4Cleanliness
8.8
Comfort
8.7
Location
9.4
Facilities
8.6
Staff
9.3
Value for money
8.6
Free WiFi
8.4
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End of dialog contentReviewed: 22 April 2024
Stuart
United KingdomBed was a bit firm for me.
Excellent location in walking distance from city centre. Clean and spacious room. Ample parking.
Stayed in April 2024
Reviewed: 22 April 2024
Elaine
United KingdomN/a
Great location with free parking and very helpful staff
Stayed in April 2024
Reviewed: 22 April 2024
Holly
United KingdomSmall, slightly hard bed. Bathroom could’ve been cleaner and had to ask for extra towel
Central location, really friendly staff, good value
Stayed in April 2024
Reviewed: 22 April 2024
Lynne
United KingdomVery noisy !
Staff lovely , position great
Stayed in April 2024
Reviewed: 22 April 2024
Jane
United KingdomProximity to town centre. Easy to park. Good value
Stayed in April 2024
Reviewed: 22 April 2024
Margaret
United KingdomBreakfast ok bacon cooked beyond edible
Stayed in April 2024
Reviewed: 22 April 2024
Geraldine
United KingdomVery close to city walls and riverside. Good breakfast
Stayed in April 2024
Reviewed: 21 April 2024
Alastair
United Kingdombreakfast was ok, needed a little more thought for both continental and cooked options, juice options were limited to 2, bath/hand towels were changed (we only stayed 2 nights) - we thought this unnecessarily wasteful and contrary to expectations on arrival
easy to park (if you know where to go), welcome at reception was excellent, lift worked, room comfortable and well appointed although on the noisy side of the hotel (network rail added to the late night noise with sawing and drilling). Breakfast was ok, bread for making toast was excellent, tables were kept cleared and clean.
Stayed in April 2024
Reviewed: 21 April 2024
Craig
United KingdomNothing.
Friendly staff, good location and the breakfast was excellent.
Stayed in March 2024
Reviewed: 21 April 2024
Christopher
United KingdomNothing - met expectations
Got a sense of experienced, quality staff. Very professional set up
Stayed in April 2024
Reviewed: 21 April 2024
Keith
United KingdomNeeds a second toaster. Needs decaf tea provided at breakfast
Good breakfast. Very good fresh bread. Nice choice.
Stayed in April 2024
Reviewed: 21 April 2024
Philip
United KingdomNo wardrobe or drawers so you have to live out of a suitcase. Other guests mainly children very noisy and no consideration for other guests which is hard for staff to control. No mushrooms or tomatoes at breakfast.
Very friendly and helpful staff. Good convenient location. Free parking. Pay on arrival. Free cancellation up to the day before. Free hot drinks from a machine and you could take pastries and fruit out with you.
Stayed in April 2024
Reviewed: 21 April 2024
Steven
United KingdomThe Bacon and sausage in morning uneatable worst I've ever eaten in hotel...if It was possible to eat them
Great rooms excellent location
Stayed in April 2024
Reviewed: 20 April 2024
Jayne
United KingdomGreat place friendly staff
Stayed in April 2024
Reviewed: 20 April 2024
Jennifer
United KingdomLight bulbs not working and a broken lamp switch in the room
The helpfulness of staff, the good quality of food, the ambience, the comfort and the cleanliness
Stayed in April 2024
Reviewed: 20 April 2024
Anthony
United KingdomNot too good a shower
Left hear aid was sent to me next day great service at reasonable cost very happy
Stayed in April 2024
Reviewed: 19 April 2024
Bill
United KingdomNo issues whatsoever
Free car parking was a big bonus, the hotel is a short walk from the city centre.The staff were very friendly and a good selection of breakfast choices was available.If I was going back to Chester I would stay here again
Stayed in April 2024
Reviewed: 19 April 2024
Dave
United Kingdomnothing
staff very friendly and helpful all good
Stayed in April 2024
Reviewed: 19 April 2024
Peter
United KingdomNothing
Close to Centre
Stayed in April 2024
Reviewed: 18 April 2024
Rebecca
United KingdomAll staff happy and attentive great location
Stayed in April 2024
Reviewed: 18 April 2024
Davies
United KingdomNosy of the road but when your this close to town its a resonable compromise nothing esle was an isseus
Super location, right next to the race course and a five minute walk into the town. The room was clean and well maintained. Nice that tea coffee and water was free of charge throught out your stay. Breakfast was great hot and plentyfull
Stayed in April 2024
Reviewed: 16 April 2024
Kevin
United KingdomClose to the centre
Stayed in April 2024
Reviewed: 16 April 2024
Singing
United KingdomOne of the bedside lights wasn't working.
Staff were friendly and helpful, free secure parking, full English breakfast included in the price, comfy bed, nice clean room, liked the shower which was adjustable for my height.
Stayed in April 2024
Reviewed: 15 April 2024
Marion
United KingdomHonestly can't think of anything.
Every member of staff was really helpful, cheerful and kind - nothing was to much trouble for them, and they made us feel very welcome. The buffet breakfast was superb, with a full range of hot and cold food available - and we were very impressed that it was available from 6.30 in the morning as very few hotels offer this, especially on a Sunday. The room was comfortable and clean - lovely shower!
Stayed in April 2024
Reviewed: 15 April 2024
Janet
United KingdomRoom was a little noisy from some sort of vent/fan outside. More storage needed in the room - shelves, bedside storage etc. Breakfast was OK especially considering the price, but bacon & sausages overcooked, and tomatoes and/or mushrooms would have been good. Probably being a bit picky!
Excellent location, easy parking, comfortable room, good shower, good wifi, friendly staff, free coffee available 24/7. Excellent value for money
Stayed in April 2024
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