Clasper Way, Swalwel, Newcastle Upon Tyne, Newcastle upon Tyne, NE16 3BE, United Kingdom
#18 of 58 hotels in Newcastle upon Tyne
Guests' ChoiceBased on 3946 hotel reviews
8.4Cleanliness
8.7
Comfort
8.7
Location
8.7
Facilities
8.5
Staff
9.1
Value for money
8.7
Free WiFi
8.6
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End of dialog contentReviewed: 17 May 2024
Mary
United KingdomNothing at all
This is the fourth time we have stayed there, Everyone of the staff is so helpful and friendly
Stayed in May 2024
Reviewed: 17 May 2024
Mary
United KingdomNothing at all
Everything was very good this is the fourth time we have stayed there
Stayed in May 2024
Reviewed: 17 May 2024
Othuke
United KingdomThe price on booking.com appeared to change, as I stayed 2 nights and had different prices for each day. This was surprising, as I was sure it was one price and I selected 2 nights. This appeared to be a booking.com issue, so I can't blame the hotel.
Good priced hotel, in a good location, with friendly and helpful staff. Free parking, free breakfast also.
Stayed in April 2024
Reviewed: 16 May 2024
Kevf
United KingdomNo complaints
I got an excellent price, just £55 on a Sunday night, and everything was as you'd expect from a HI Ex. Plus there's a nice walk nearby - the hotel is at the spot where the River Derwent joins The Tyne.
Stayed in May 2024
Reviewed: 16 May 2024
Steve
United KingdomSome noise from the road and from other guests
Clean, good location, good facilities
Stayed in May 2024
Reviewed: 16 May 2024
Kate
United KingdomBreakfast was very average, but was fair for what we paid.
Room was clean and spacious.
Stayed in May 2024
Reviewed: 16 May 2024
Graham
United KingdomCould have been a better rate for 2 nights
Breakfast was good and plenty of choice Room clean and well appointed
Stayed in May 2024
Reviewed: 16 May 2024
Suec36
United KingdomN/A
Good location. Close to metro centre and links to the motorway or transport links into Newcastle City centre Clean, comfortable hotel and room with good facilities Great plentiful breakfast with a good choice of food Friendly, helpful staff
Stayed in May 2024
Reviewed: 15 May 2024
Kealey
United KingdomThe lighting level in the room was not really adequate, particularly for a person with disabilities
Room was comfortable and no noise issues
Stayed in May 2024
Reviewed: 14 May 2024
Claire
United KingdomNothing
The rooms were well equipped. Iron, kettle hair dryer, fan. Bed comfy. Staff were friendly. Breakfast perfect start to the day. Close to metro centre. Bar prices good. Hot drinks available at no cost all the time.
Stayed in May 2024
Reviewed: 9 May 2024
Claire
United KingdomBreakfast was lovely
Stayed in May 2024
Reviewed: 9 May 2024
Fiona
United KingdomShower was mouldy, beds/pillows were uncomfortable
Service, space, breakfast choices
Stayed in April 2024
Reviewed: 8 May 2024
Elizabeth
United KingdomDidn't have any complaints
Thoroughly enjoyed stop over on way to Scarborough. Breakfast was first class. Also went to Skiff Inn for our tea
Stayed in May 2024
Reviewed: 8 May 2024
Anne
AustraliaNothing
Car parking, good breakfast included, clean.
Stayed in April 2024
Reviewed: 7 May 2024
Heather
United KingdomNo plug sockets next to the bed for the phones to charge. Limited plugs in general in the room. Breakfast was a bit hit and miss, nice bread and bacon and sausages, but the eggs were powdered and the hash browns barely cooked.
Great location, easy to get to. Lots of parking and the staff were very lovely, friendly and helpful. Good and clean in the room, even if it was a bit tired. Breakfast was plentiful and you could help yourself as much as you wanted.
Stayed in May 2024
Reviewed: 7 May 2024
Ayomikun
United KingdomThe door cards didn't work intially and requires me to go back and forth severally untill I had to ask the person at the reception who didn't look friendly to come and have a look at the door themselves.They eventually used one of the admin cards to open the door and promised to get us another card but didn't until I went to ask after about 2 hours
Food was good
Stayed in May 2024
Reviewed: 6 May 2024
Hemanth
IrelandI stayed at 205 the washroom door is not locking properly and the room is too warm.
Hotel staff were nice and welcoming. The breakfast was very good
Stayed in May 2024
Reviewed: 6 May 2024
Thanuja
Sri Lankathe breakfast
room and bed all ok
Stayed in April 2024
Reviewed: 3 May 2024
Claudia
Germanyno cleaning of room - obviously forgotten Bonus/ extra for that: none after fire alarm during nicht hours no information at all from hotel staff
price
Stayed in April 2024
Reviewed: 30 April 2024
Kristina
United KingdomNothing!
Location was perfect for my trip. Close to everything I needed. Love how close it is to the metro centre. I also love how the staff are so amazing! On the 2nd night, the fire alarm was triggered by another guest and the night staff were on the ball and made sure we were all looked after and safe. They apologised for the inconvenience multiple times despite not being their fault. Thr breakfast was so great, bacon was a little overdone for me but the rest was perfect. Will definitely use this hotel again
Stayed in April 2024
Reviewed: 30 April 2024
Paige
United KingdomWish there was more breakfast options that are dairy free.
Great night staff, we had the fire alarm go off and they worked quickly to find out what was happening. So we could go back to bed safely.
Stayed in April 2024
Reviewed: 29 April 2024
Chris
United KingdomThe breakfast wasn't great bland scrambled eggs and cheap coffee
Spacious room comfy bed
Stayed in April 2024
Reviewed: 26 April 2024
Susan
United KingdomEvening meals are ok if you like melted cheese, not for us!!
Friendly helpful staff. Clean property good location.
Stayed in April 2024
Reviewed: 25 April 2024
Adrian
United KingdomRoom Lacking a comfy chair to sit in. Breakfast ok. Juice watered down too much.
Clean good size room. Nice bathroom layout.
Stayed in April 2024
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