Reviews of Holiday Inn Express Newcastle Gateshead, an IHG Hotel 3 stars
Clasper Way, Swalwel, Newcastle Upon Tyne, Newcastle upon Tyne, NE16 3BE, United Kingdom
#18 of 59 hotels in Newcastle upon Tyne
Guests' ChoiceReview score
Based on 3985 hotel reviews
8.4Score breakdown
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Cleanliness
8.7
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Comfort
8.7
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Location
8.7
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Facilities
8.5
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Staff
9.1
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Value for money
8.7
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Free WiFi
8.6
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Reviewed: 5 April 2024
Moira
United Kingdom9 reviews1 helpful vote9.0Superb- • Leisure trip
- • Couple
- • Double Room - Non-Smoking
- • Stayed 3 nights
- • Submitted via mobile
Friendliness and helpfulness of staff
Stayed in March 2024
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Reviewed: 4 April 2024
Hayley
United Kingdom18 reviews1 helpful vote8.0Very good- • Leisure trip
- • Family with young children
- • Double Room with Sofa Bed
- • Stayed 1 night
- • Submitted via mobile
Room was a little unclean in bathroom but was ok i think it just age of the rooms it could do with a facelift
Where it was for wot we were doing and the breakfast was good too
Stayed in March 2024
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Reviewed: 3 April 2024
Katie
United Kingdom1 review8.0“It was good value for money and friendly”- • Leisure trip
- • Family with young children
- • Twin Room
- • Stayed 1 night
- • Submitted via mobile
The cot bed we had to put up and it was very uncomfortable for the baby
The free coffee
Stayed in April 2024
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Reviewed: 3 April 2024
Victoria
United Kingdom30 reviews3 helpful votes9.0“Great location, clean and comfy”- • Leisure trip
- • Group
- • Twin Room
- • Stayed 1 night
- • Submitted via mobile
Noise between rooms was irritating at times
Accessible room was fully accessible which makes a nice change! Comfy beds, clean rooms
Stayed in April 2024
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Reviewed: 2 April 2024
Tin
United Kingdom3 reviews9.0“Friendly service of the staff at reception great”- • Leisure trip
- • Family with young children
- • Twin Room
- • Stayed 1 night
- • Submitted via mobile
The sausage was a bit cold
We expect some boiled egg or fried egg for our breakfast., we are not very. Kin of scomble egg, apart from that, everything is ok
Stayed in April 2024
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Reviewed: 1 April 2024
Leanne
United Kingdom3 reviews8.0“Enjoyed the stay loved her 21st party in Gateshead”- • Leisure trip
- • Family with young children
- • Double Room - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
Female receptionist/manager Friday morning !! on arrival after driving 2hrs we asked if there was any water for the dogs available after a long journey she went a brought an empty cereal bowl !!! After asking please can we have some water in it we was given a disgusted look and returned to put a tiny amount of water in she clearly couldn’t bothered if the hotel allows dogs to stay a water station should be available outside Same female receptionist/manager Saturday morning We had a birthday cake which we wanted bringing out at breakfast I asked if i could leave it with her until we were ready for it the look I got from her after gazing at the cake then back at me then back at the cake her response was ye !! I asked if she had a lighter so we could light the candles her response a very rude sharp tone “no I don’t smoke” I relayed this back to my husband who sat nearby who said he’d sort it outside as I pushed the cake towards her for her to take she asked if it needed be in a fridge I said no thank you as we’d be having it within the next 10 minutes again I received the most disgusting look she made no attempt to take the cake from me so I pulled the cake back towards me and told her not to bother as it was clearly too much effort for her and she obviously couldn’t be bothered !! this member of staff should not be front of house of a hotel she clearly doesn’t want to be there she came across as everything was too much hassle for her her tone of voice and the looks we received are definitely not what you want dealing with public as stated this was on 2 Separate occasions on 2 separate days with different members of our group so clearly not an isolated incident !!
Large group for a 21st birthday party kept all rooms together
Stayed in March 2024
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Reviewed: 30 March 2024
Edward
United Kingdom10 reviews7.0“Relaxing”- • Couple
- • Double Room - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
It was nice and clean and although it was near a busy road it was extremely quiet.
Stayed in March 2024
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Reviewed: 27 March 2024
Amy
United Kingdom90 reviews4 helpful votes9.0“Ideal for my short stay for work. Would book again!”- • Business trip
- • Solo traveller
- • Double Room - Non-Smoking
- • Stayed 1 night
A little too much noise bleeding through from other rooms. I couldn't connect to the wifi, but it wasn't really an issue as my stay was so short.
Easy to locate and ideally located for my purposes. Swift and easy check-in procedure, even though I arrived after 10pm. Excellent, large room with everything I needed for my stay and large windows looking onto the Tyne. Free parking. Fantastic breakfast included in the price. Spotlessly clean. Really good value for money.
Stayed in March 2024
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Reviewed: 27 March 2024
Danielle
United Kingdom24 reviews2 helpful votes8.0“Pleasant stay, good value, would stay again.”- • Leisure trip
- • Family with young children
- • Double Room with Sofa Bed
- • Stayed 1 night
Shower pressure and temp was temperamental on fifth floor especially in the morning.
Clean, nice decor, with decent breakfast.
Stayed in March 2024
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Reviewed: 26 March 2024
Leanne
United Kingdom7 reviews7.0“Great location & breakfast!”- • Leisure trip
- • Family with young children
- • Double Room with Sofa Bed
- • Stayed 1 night
- • Submitted via mobile
Room was a little cramped with the bed & sofa bed - but as just somewhere to sleep for the night was sufficient for our stay.
Great location just of the A1. Good offering at breakfast & constantly being replenished.
Stayed in March 2024
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Reviewed: 25 March 2024
Malcolm
United Kingdom47 reviews8.0“it was an ideal lolcation for our needs .”- • Leisure trip
- • Couple
- • Double Room - Non-Smoking
- • Stayed 2 nights
nothing comes to mind .
breakfast was good both continental and full english , having stayed before the room was ok , bed a bit small as we are used to a kingsize .nothing comes to mind .
Stayed in March 2024
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Reviewed: 23 March 2024
Huguette
United Kingdom8 reviews1 helpful vote8.0Very good- • Leisure trip
- • Family with young children
- • Double Room with Sofa Bed
- • Stayed 2 nights
- • Submitted via mobile
Nothing
The staff were friendly
Stayed in February 2024
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Reviewed: 21 March 2024
Weeks
United Kingdom1 review1 helpful vote8.0“See above!”- • Leisure trip
- • Couple
- • Double Room - Non-Smoking
- • Stayed 2 nights
Friendly and helpful staff. Very convenient for our family who live in Blaydon. Booking procedure very straight forward.
Stayed in February 2024
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Reviewed: 21 March 2024
Cherith
United Kingdom14 reviews9.0Superb- • Leisure trip
- • Couple
- • Double Room - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Bed and pillows were a bit hard for our tastes - everyone is different.
Rooms and main areas of the hotel were clean and spacious.
Stayed in March 2024
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Reviewed: 21 March 2024
Chris
United Kingdom4 reviews8.0“Generally good, staff were helpful and friendly but breakfast a bit disappointing”- • Leisure trip
- • Couple
- • Double Room - Non-Smoking
- • Stayed 5 nights
- • Submitted via mobile
Breakfast was a bit limited - no fried eggs tomatoes mushrooms - scrambled eggs were made from powdered eggs - yuk
Property was fine
Stayed in February 2024
-
Reviewed: 20 March 2024
Ifty
United Kingdom18 reviews9.0“great...”- • Leisure trip
- • Family with young children
- • Twin Room
- • Stayed 2 nights
Breakfast has limited choices...Vegetarian options are limited to bakery and scrambled eggs
welcoming staff...
Stayed in February 2024
-
Reviewed: 16 March 2024
Chelcee
United Kingdom1 review9.0Superb- • Leisure trip
- • Couple
- • Double Room - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
N/A
Lovely and clean , breakfast was excellent and staff very helpful
Stayed in March 2024
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Reviewed: 16 March 2024
Margaret
United Kingdom1 review9.0“Excellent service and staff amazing and very helpful.”- • Leisure trip
- • Couple
- • Double Room - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
Comfortable bed and good pillows. Room temperature was good and breakfast was the best . Great choice of breakfast and the food was hot. Bonus for being able to take away some items.
Stayed in March 2024
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Reviewed: 14 March 2024
Candice
United Kingdom7 reviews7.0Good- • Leisure trip
- • Family with young children
- • Double Room with Sofa Bed
- • Stayed 1 night
- • Submitted via mobile
Location perfect for shopping at the metro center. Breakfast was nice.
Stayed in March 2024
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Reviewed: 10 March 2024
Jacqueline
United Kingdom1 review1 helpful vote7.0Good- • Leisure trip
- • Family with young children
- • Double Room - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
The lighting in the room could have been brighter In the bathroom There was an awful.smell when running the water from the sink
The staffwhere excellent Very helpful
Stayed in March 2024
-
Reviewed: 9 March 2024
Michelle
United Kingdom11 reviews8.0“Good location and overnight stay”- • Leisure trip
- • Group
- • Double Room - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Short staffed which resulted in not the best experience when arriving slightly earlier than check in. Staff didn’t seem happy.
Good location, what we needed for the night passing through Newcastle.
Stayed in March 2024
-
Reviewed: 9 March 2024
Andy
United Kingdom20 reviews8.0“Comfortable enough for a one night stay”- • Leisure trip
- • Solo traveller
- • Double Room - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Location
Comfortable bed
Stayed in February 2024
-
Reviewed: 8 March 2024
Janet
United Kingdom3 reviews8.0“Excellent”- • Leisure trip
- • Couple
- • Double Room - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
Nothing
Clean warm and comfortable and lovely staff
Stayed in March 2024
-
Reviewed: 4 March 2024
Jacqui
United Kingdom13 reviews7.0Good- • Leisure trip
- • Couple
- • Twin Room
- • Stayed 2 nights
- • Submitted via mobile
Shower didn’t work too well
Location was great
Stayed in March 2024
-
Reviewed: 2 March 2024
John
Australia1 review8.0“Great Value”- • Leisure trip
- • Family with young children
- • Double Room with Sofa Bed
- • Stayed 1 night
- • Submitted via mobile
Nothing
Staff were very welcoming, bed was very comfortable and clean and breakfast was really good. Plenty of free parking onsite.
Stayed in February 2024
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