Being asked to call reception on morning of leaving if late checkout available when defeats late checkout and staff from bar 88 who I found rude and when other guests speaking about me loudly in public because of disability wasn’t put to a halt but found staff also getting involved which made me leave food and drink which is the second time it’s happened after eating there before and happening it was rude and unprofessional as well as discriminatory

Friendliness of staff and cleansiness of hotel was amazing felt nothing was too much to ask whether request or booking restaurant but rooms had fantastic facilities and enjoyed the hospitality and perks of drinks and snacks which are unavailable in most high end hotels making the stay more special. I personally wanted to thank Jack who does night reception who literally went above and beyond to make my stay easier with checkout to requests and any issues I had solved instantly and plus all around great front of house manor and great guest experience making me feel at home and welcome

Stayed in May 2024

Having to leave

Everything is just right

Stayed in May 2024

Nothing at all. We enjoyed exploring the grounds. Some more name signs on the specimen trees would have been appreciated.

Excellent range of choices. Service was attentive, and friendly. Location was intimate and impressive.

Stayed in May 2024

N/a

Above my expectations! Service was great and the staff went above and beyond to cater to our needs !

Stayed in May 2024

Our room was next door to a service room and the sound of running water, initially thinking an upstairs room had left their bath running. The low drone of a machine noise could be heard throughout the night, so much so I even got up at 3am walking round the room to check where it was coming from. It was only going down to breakfast we realised the service room was next door. So the sleep wasn't the best unfortunately, especially considering the quality of the room and the price paid.

Lovely welcome and professional approach to guests. The grounds and hotel is beautifully done, with what appears to be no shortage of staff, a relief in these times. Dinner in Fletchers was excellent, Sommelier was very helpful with our wine choice and everyone was very attentive. The food was delicious. Breakfast in Fletchers. Would hope on warm mornings there would be the option to eat outside, when/if we actually get those days. It was a very nice 'Full English' breakfast, good choice and not over facing thank goodness. There is a gift shop in the grounds, worth a look around to purchase home smells and ornaments.

Stayed in May 2024

Gorgeous feel, instantly relaxed. Nothing is too much trouble and the spa is heaven.

Stayed in May 2024

N/A

Beautiful location

Stayed in April 2024

We loved everything, The whole property throughout was exceptional.

The service was impeccable and the food and facilities was the best we’ve had!!

Stayed in April 2024

From arrival, staff were extremely attentive, welcoming and helpful throughout our stay. The facilities were exceptional especially the spa and pool. A great way to unwind and relax in luxury. Highly recommend!

Stayed in March 2024

Nothing

We booked Grantley Hall on a recommend. Great location. Very private, beautiful furnishings. First class food. Staff friendly. Expensive but well worth it ... especially the gin decanter in room!

Stayed in February 2024

Nothing I can fault

Beautiful property, very well kept and very lavish.

Stayed in March 2024

Amazing service beautiful

Stayed in March 2024

It is a fantastic property, exactly how high-end luxury should be delivered. Every need is catered for from the moment you arrive to check out. The restaurant choices are also phenomenal!

Stayed in December 2023

Nothing to dislike.

Amazing staff! They couldn’t do enough for my girlfriend and I. We were made to feel at ease immediately. The second thing we noticed after the great staff was how lovely the place smelt throughout. Along side the beautiful decor and outstanding attention to detail we knew right away that we would definitely be visiting again. Thank you to the staff for making our stay so special!

Stayed in January 2024

Location is set in the countryside and quite a journey, however, worth it in the end

Amazing place and attentive staff

Stayed in December 2023

Nothing

Simply the best country hotel in the North of England

Stayed in December 2023

I wished I could have had a SPA treatment but it was fully booked!

Everything. The service was excellent.

Stayed in December 2023

Absolutely exceptional.

Stayed in December 2023

Nothing

Such a beautiful hotel and so well presented for the Christmas Decorations.

Stayed in December 2023

just an amazing place to stay , food is outstanding the service is excellent and staff are exceeding helpful and friendly. cant wait to go back !!

Stayed in December 2023

Meal in fletchers very disappointing as expensive Food was cold, sides very expensive and didn’t enjoy. Service was excellent but food was not.

Beautiful hotel Excellent staff Great location Bedrooms beautiful Leisure facilities wonderful Bars superb

Stayed in November 2023

No massages / treatments were available we planned to stay for 2 nights but sadly had to look elsewhere for treatments

Lovely etiquette

Stayed in November 2023

Our stay was wonderful, the staff were amazing, the hotel was stunning and spotless, spa the best I’ve been to.. we have already looked at dates to come back. Thank you

Stayed in September 2023

Plastic flowers

Outstanding upkeep

Stayed in September 2023