Receiving a total of 19 emails about a 1 night stay! Many were repeats.

Comfy pillows, change of room to ground floor. Beautiful decor in Palm Court restaurant

Stayed in May 2024

Sounds a bit silky. But real butter instead of lurpack spreadable.

The room was great and was very clean. Breakfast was really nice as well. The pool facilities were good. The room was possibly haunted.

Stayed in May 2024

Had to walk a long way to room and upstairs with no help. No heated towel rail to dry swimming costume and no safe in room

Good location, staff and food

Stayed in May 2024

Beautiful hotel and spa

Stayed in May 2024

Only two options on alcohol free beer could have more to choose from.

Great breakfast and dinner. Spa was really nice.

Stayed in April 2024

The staff member on reception at checking in, and out was unfriendly and looked miserable. At the spa area there was some maintenance work going on for the duration of time I spent there, and several men working on it. There was no sign to say this was happening and no apologies from the workmen, also I don't think the job needed three men working on it. The coffee machine in the room was not working, and the shower was luke warm. Lastly, I was extremely disappointed and concerned that I had been charged three times. I checked my credit card statement and there were three transactions, one for the day I checked in and two on the day I checked out. I didn't understand why this needed to happen. The staff member on check in explained that an additional 15 per cent would be added and then reimbursed. I had no additional expenditure during my stay, so surely the bill should have been the original cost of my room with the 15 per cent reimbursed. However, I was charged the original cost of my booking, plus an additional 15 per cent twice! I find this to be unacceptable. This is very bad practice and should be reviewed, this had never happened to me with any other hotel I have stayed at. This ruined the stay for me and did not create a good impression of the hotel

The room was excellent and the breakfast very good, staff member checking in for breakfast was friendly and professional The spa area was a little overcrowded but ok

Stayed in May 2024

There wasn’t anything we didn’t like.

One of the best hotels we’ve stayed at.

Stayed in May 2024

Nothing

Room was fantastic

Stayed in May 2024

Several annoying details with the housekeeping. Room not serviced on one day, towels not replaced on another and tea and coffee not replenished

The quality of the bathroom products. The staff in The Nelson Bistro and also the staff in the palm.court at breakfast

Stayed in May 2024

Not much! Service could be a bit slow in the main restaurant, but not a big issue.

Beautifully decorated room, well equipped and with a huge 7’ bed. Lovely view over the Japanese garden and aircon to keep it cool. Also very quiet. Lovely pool, decent gym and plenty of parking.

Stayed in May 2024

When we arrived we were told we had been given an upgrade. We were pleased but found the cold water didn’t flow out of the taps. This was a real shame as the room was lovely and bright with plenty of space and comfy sofas to relax and watch tv. The staff sorted this problem extremely quickly and we were given another (upgraded) room. This room was pleasant but dark. There was no sofa just uncomfortable chairs. The television was on the wall, right next to the door. It was an awkward spot to have a tv. It would have been better to have it where the large mirror was, in the centre of the room. The room had a lovely ensuite but the kettle didn’t fit under the basin tap. To get cold water to fill kettle or dog bowl you had to sit on the side of the bath and lean across to the far wall to turn tap on, then get the kettle under the tap. There was no phone in the room so we were not able to make a restaurant booking or contact reception without walking the length of the hotel and down the stairs to get there. Having no phone in the room, in an emergency, could have been a problem. We asked to use a lift on our checkout day. A member of staff showed us to a lift, but it was a service lift. We ended up far from reception and had to be shown a way back through the hotel by another member of staff. For such a large hotel it should have a proper lifts to use, especially as there are many small flights of stairs. It may have been an upgraded room but we preferred the first room for comfort. These all seems rather minor, but they were niggles that impacted our stay in this 4 star hotel.

Location was excellent, the staff were extremely helpful and friendly. They were brilliant with our dog, Duke. He received a wonderful welcome pack with a ball, biscuits and doggy poo bags. There were also bowls for him to use and a bed for him too. The rooms were large and well equipped. The hotel was welcoming, clean and airy. It had a spa that we wished we could have used.

Stayed in May 2024

Everything was fab

All of it, bedroom beautiful, Spa was heaven.

Stayed in May 2024

N/a

Friendly staff, spacious luxury rooms

Stayed in May 2024

Luxurious decor, friendly staff & delicious food so we will definitely be back again soon

Stayed in May 2024

excellent hotel and staff , i will be booking again

Stayed in May 2024

Clam and relaxing

Stayed in May 2024

Everything

Stayed in May 2024

Our room was directly wall to wall with al acarte restaurant with live music clealy heard thriugh windows and wall untill 2300 The window in the room loocked directly ar people eating. Was very odd Room 1 ground floor FYI

The room was huge Bed was massive and comfy Hotel had 2 different great options for food and drinks, 1 pub style 2 nice restaurant Enjoyed our stay

Stayed in April 2024

Lovely spa facilities.

Stayed in May 2024

There were only 5 loungers by the pool, so could be more but aside from that, everything was amazing!

Lovely hotel, staff were really friendly. Spa access was nice add on too. Breakfast was brilliant, lots of options, great quality and fresh!

Stayed in May 2024

Excellent stay, very clean and lovely breakfast.

Stayed in May 2024

N/a

Helpful staff and very nice room. Overall, an excellent hotel and a memorable stay close to Wrexham.

Stayed in May 2024

Spa facilities and pool area were great but probably could do with modernization.

Very clean and well kept hotel. Exceeded my expectations. Staff were very attentive and room facilites were on point.

Stayed in May 2024

Beautiful hotel set in the prettiest grounds. All staff were excellent, polite and friendly. Palm Court served the most amazing carvery. Will definitely be back

Stayed in May 2024