Reviews of Hampton By Hilton London City 4 stars
12-20 Osborn Street, Tower Hamlets, London, E16TE, United Kingdom
#208 of 1,011 hotels in London
Guests' ChoiceReview score
Based on 826 hotel reviews
8.5Score breakdown
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Cleanliness
9.0
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Comfort
9.0
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Location
8.4
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Facilities
8.7
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Staff
9.2
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Value for money
8.1
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Free WiFi
9.1
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Reviewed: 3 June 2024
Amy
Ireland1 review10“Highly recommend this hotel, fabulous staff and location”- • Leisure trip
- • Couple
- • Queen Room
- • Stayed 3 nights
- • Submitted via mobile
Nothing!
The location was excellent, very close to Aldgate East Underground station which made getting around very easy. The staff were incredible, no query or request was too much and every single person we met was so pleasant and kind. Good breakfast, room was compact but comfortable
Stayed in June 2024
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Reviewed: 3 June 2024
Danesh
New Zealand1 review9.0“we had a wonderful stay with you. will recommend to friends for sure.”- • Leisure trip
- • Couple
- • Queen Room
- • Stayed 1 night
It would have been better if you have your own restaurant in the premises.
Room was very clean. beds and towels were always fixed and new. Breakfast was excellent with so many variety of food to choose from. Location was very handy to whatever you want to do and buy. During our tour, we were booked in 10 diffrent hotels and ONLY Hampton by Hilton in London City was the only HOTEL that supplied unlimited shampoo,conditioner,soap and body lotions. we were allowed to check in very early (before check in time at 3 PM) and during check out, we were given Free Baggage storage too. The staff were so kind,helpful and friendly. THANK YOU HAMPTON BY HILTON IN LONDON CITY.
Stayed in May 2024
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Reviewed: 2 June 2024
Sara
United Kingdom12 reviews8.0“Very good, would recommend.”- • Leisure trip
- • Family with young children
- • Queen Room with Sofa Bed
- • Stayed 1 night
I didn't like sleeping with the heater all night, the room temperature was ok its just that I can't sleep well with the heater.
The room was a good size, the beds are very comfortable. It was very clean, really nice view. I like the blackout blinds really blocks all the lights at night. Breakfast was ok, not exceptional but quite good.
Stayed in May 2024
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Reviewed: 1 June 2024
Soma
United States1 review8.0“It was great”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 5 nights
- • Submitted via mobile
Bathroom flush is so force coming out of sink when we flush and one of corner was very sharp its ripping cloths
Location and staff
Stayed in June 2024
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Reviewed: 31 May 2024
Cosmin
Romania38 reviews9 helpful votes9.0Superb- • Leisure trip
- • Couple
- • Queen Room
- • Stayed 3 nights
Close to metro station, nice hotel
Stayed in May 2024
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Reviewed: 30 May 2024
Ann
United Kingdom104 reviews3 helpful votes10“Amazing place”- • Leisure trip
- • Family with young children
- • Twin Room
- • Stayed 1 night
- • Submitted via mobile
Probably more staff at breakfast as it was busy and things were running out
Love it Will definitely stay again Perfect location
Stayed in May 2024
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Reviewed: 29 May 2024
James
United States1 review10Exceptional- • Leisure trip
- • Family with young children
- • Queen Room with Sofa Bed
- • Stayed 4 nights
Location was great. Close to Aldgate East underground. Staff recommended Spitalfields market on Sunday. Kids loved it. Breakfast was great every morning. Kids loved the waffle maker.
Stayed in May 2024
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Reviewed: 28 May 2024
Chris
United Kingdom7 reviews8.0“Would definitely return.”- • Leisure trip
- • Couple
- • Queen Room
- • Stayed 3 nights
- • Submitted via mobile
The breakfast was awful and poor. Was actually chaos trying to have food In the morning.
Very clean and great staff.
Stayed in May 2024
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Reviewed: 28 May 2024
James
United Kingdom1 review8.0Very good- • Leisure trip
- • Family with young children
- • Twin Room
- • Stayed 1 night
- • Submitted via mobile
One staff member was abrupt and the amount of dust behind the bed (unfortunately I dropped something on the floor and I couldn't miss it.
Upgrade of room at no extra and breakfast variety.
Stayed in May 2024
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Reviewed: 28 May 2024
Long
United Kingdom1 review9.0Superb- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted via mobile
the location was not the best
the breakfast and room was amazing
Stayed in May 2024
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Reviewed: 27 May 2024
Rv
Switzerland19 reviews1 helpful vote10“Excellent hotel with quality service”- • Leisure trip
- • Family with young children
- • Queen Room with Sofa Bed
- • Stayed 1 night
- • Submitted via mobile
Nothing really
The location was good and very easy to get to anywhere in London from Aldgate east underground station which is almost at the doorstep. The breakfast spread is varied and sufficient for most and the staff managing the breakfast were super responsive. The room is spacious enough and spotlessly clean. The staff (especially Rohan and Hisham) were super helpful and friendly..They even offered to click a family picture which made our stay memorable. Would also like to callout the lady managing the breakfast/restaurant who kindly helped us with some water even after the water/juice till was locked post breakfast time. Overall a very pleasant experience.
Stayed in May 2024
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Reviewed: 26 May 2024
Laurie
United States18 reviews10Exceptional- • Leisure trip
- • Family with young children
- • Twin Room
- • Stayed 1 night
- • Submitted via mobile
Pleasant place to stay while waiting for a flight. Was able to pay for a late checkout since we didn't need to be at the airport until 5pm.
Stayed in May 2024
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Reviewed: 26 May 2024
Karen
United States2 reviews10“Great hotel with fantastic breakfast and tube location”- • Leisure trip
- • Couple
- • Twin Room
- • Stayed 3 nights
- • Submitted via mobile
The only thing I didn’t like were the people begging and because of the area lots of Indian food restaurants
Great clean comfy hotel. The breakfast was awesome. 5 min walk to Aldgate East tube which was handy, no lifts thought so enter and exit at Whitechapel with suit cases. Also only a 15 minute walk to Tower Bridge
Stayed in May 2024
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Reviewed: 24 May 2024
Claire
Ireland3 reviews9.0“Absolutely fine, would prefer a different location.”- • Leisure trip
- • Family with young children
- • Queen Room with Sofa Bed
- • Stayed 2 nights
- • Submitted via mobile
Location felt unsafe
Very clean, comfortable beds, good breakfast.
Stayed in May 2024
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Reviewed: 23 May 2024
Peter
United Kingdom13 reviews6 helpful votes10“Fantastic!”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted via mobile
The property was in the perfect location. Literally around the corner was Aldgate East Tube making it very easy for us to get around.
Stayed in May 2024
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Reviewed: 20 May 2024
Sabīne
Latvia28 reviews12 helpful votes8.0Very good- • Leisure trip
- • Family with young children
- • Queen Room with Sofa Bed
- • Stayed 4 nights
- • Submitted via mobile
Breakfast was the same every day!
Location. Staff.
Stayed in April 2024
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Reviewed: 20 May 2024
Yonit
France1 review9.0Superb- • Leisure trip
- • Family with young children
- • Queen Room - Mobility Access
- • Stayed 2 nights
- • Submitted via mobile
The breakfast was disappointing with very basic food quality and unappealing serving, feeling a bit industrial as if nothing was prepared on-site but came packaged from the supermarket (especially the pre-sliced cheap bread). Additionally, the dining area was always very loud and crowded in the morning hours.
Great rooms, well decorated and clean, very comfortable bed, soundproof - room was very quiet. Perfect location - in the heart of a very lively area of London with plenty of public transport options.
Stayed in May 2024
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Reviewed: 16 May 2024
Christian
Switzerland9 reviews7.0Good- • Business trip
- • Group
- • Queen Room
- • Stayed 2 nights
Elevator waiting time, pricing on booking (2nd night rate was 100% more expensive)
Room with view in the city, waffle maker for breakfast and location
Stayed in May 2024
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Reviewed: 16 May 2024
Inga
Latvia13 reviews9.0Superb- • Leisure trip
- • Couple
- • Queen Room
- • Stayed 2 nights
There was no possibility to open the window to have fresh air in the room.
Close to the underground station. The hotel is clean, newly renovated in perfect condition, friendly staff, good breakfast. Different possibilities to charge the phone, even if you do not have adapter.
Stayed in May 2024
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Reviewed: 13 May 2024
Ioana-crisanda
Denmark8 reviews3 helpful votes10“Great hotel for families”- • Leisure trip
- • Family with young children
- • Queen Room with Sofa Bed
- • Stayed 2 nights
- • Submitted via mobile
still quite far from landmarks
Children friendly room, clean, close to subway
Stayed in May 2024
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Reviewed: 12 May 2024
Andrew
United Kingdom18 reviews1 helpful vote7.0“Handy hotel in convenient location but a bit rough around the edges”- • Leisure trip
- • Solo traveller
- • Queen Room
- • Stayed 2 nights
The bedroom tables and telephone could have been wiped down better. The breakfast area was deafening in the morning.
Good location which is easy to get to with handy gym.
Stayed in May 2024
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Reviewed: 12 May 2024
Joseph
Australia3 reviews9.0Superb- • Leisure trip
- • Couple
- • Queen Room
- • Stayed 1 night
- • Submitted via mobile
The staff, they were very welcoming and helpful especially, Rohan, Shree, Jeswin, Monita and Rahul
Stayed in May 2024
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Reviewed: 9 May 2024
Sara
United Kingdom5 reviews9.0“Fantastic hotel”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted via mobile
Cold shower the second morning but was fine we just got on with it
Fabulous hotel 2minutes from underground, so clean! Only reason I didn’t give 10 marks is because our shower was cold on the second morning of our stay! That being said it wouldn’t stop us staying again was really good value for the money
Stayed in May 2024
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Reviewed: 9 May 2024
Nigel
United Kingdom4 reviews7.0“A good place to stay for a weekend in London”- • Leisure trip
- • Group
- • Queen Room - Mobility Access
- • Stayed 2 nights
- • Submitted via mobile
Although the breakfast was good it was very busy and we did struggle to get seated The location of the breakfast area isn’t the best this is probably due to design constraints
Good location clean and friendly
Stayed in May 2024
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