1 Suffolk Place, Westminster Borough, London, SW1Y 4HX, United Kingdom
#24 of 1,009 hotels in London
Guests' ChoiceBased on 183 hotel reviews
9.3Cleanliness
9.7
Comfort
9.7
Location
9.8
Facilities
9.4
Staff
9.6
Value for money
8.1
Free WiFi
9.2
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End of dialog contentReviewed: 25 November 2021
Barney
South Africanothing
Fantastic location. Beautiful decor. Friendly staff
Stayed in November 2021
Reviewed: 26 October 2021
Sian
United Kingdomthe pool could have been a little warmer
the interiors, the staff, the food, the orange wine - I didn’t want to check out
Stayed in October 2021
Reviewed: 29 September 2021
Jeremy
United KingdomNothing
Excellent position. Spacious. Excellent facilities including swimming pool and fitness centre. Staff were extremely friendly and helpful. The extras for my birthday were a nice touch.
Stayed in September 2021
Reviewed: 23 September 2021
Mark
United KingdomVarious food dishes were poor or not of a good standard.
Everything else....so much
Stayed in September 2021
Reviewed: 19 September 2021
Alan
United KingdomNothing
Everything
Stayed in September 2021
Reviewed: 12 April 2024
Zoe
United KingdomI booked the stay due to the pool area so we we could have a girlie relaxing session and a swim, the pool was cold so we didn’t swim it was offered to heat it straight away but obviously this takes time. The pool area didn’t feel relaxing even though beautifully designed as it’s a thorough fare for staff who would be on their phones from the staff room/office. Such a shame. Tea or coffee facilities in the room would also have been nice. We opted for breakfast but after a long wait my coffee was cold and the poached eggs so hard they were rubbery, it’s such a shame as it was my first time in a Firmdale hotel.
Decor was beautiful, the staff was super helpful and friendly so attentive.
Stayed in April 2024
Reviewed: 2 April 2024
Ahmet
TurkeyThere were people in front of my room doing repair works, they did nit change my room for my first night
Design
Stayed in March 2024
Reviewed: 7 August 2023
Hann
United KingdomI am on a gluten free diet and as I was staying only two nights and eating out over my stay I did not mention this on my booking. At breakfast On my first day when at breakfast I asked for the full English breakfast. Given my gluten free diet, I informed the waitress that I did not want the sausage or the black pudding. When my breakfast arrived it was one tiny piece of quite fatty bacon and an egg which was undercooked. The following day I just had some cereal and toast.
Room was above my expectations, it was excellent. The location was perfect, only about 20 minutes walk from the Jazz Club that I was going to on my second evening stay. The Reception staff were also very helpful when needed.
Stayed in July 2023
Reviewed: 26 May 2022
Stotter-brooks
United KingdomThe service at breakfast was a bit slow.
Good sized room and bathroom
Stayed in May 2022
Reviewed: 9 April 2023
Anonymous
Italyunique
Stayed in April 2023
Reviewed: 29 May 2024
Siti
IndonesiaThere are no comments available for this review
Stayed in May 2024
Reviewed: 28 May 2024
Gianmaria
ItalyThere are no comments available for this review
Stayed in May 2024
Reviewed: 24 May 2024
Dafna
IsraelThere are no comments available for this review
Stayed in February 2024
Reviewed: 24 May 2024
Dafna
IsraelThere are no comments available for this review
Stayed in February 2024
Reviewed: 10 May 2024
Sarah
AustraliaThere are no comments available for this review
Stayed in May 2024
Reviewed: 6 May 2024
Hertford
United KingdomThere are no comments available for this review
Stayed in May 2024
Reviewed: 5 May 2024
Rajagopalan
IndiaThere are no comments available for this review
Stayed in May 2024
Reviewed: 3 May 2024
Amna
United Arab EmiratesThere are no comments available for this review
Stayed in May 2024
Reviewed: 30 April 2024
Peter
United KingdomThere are no comments available for this review
Stayed in April 2024
Reviewed: 26 April 2024
Bodintorn
ThailandThere are no comments available for this review
Stayed in April 2024
Reviewed: 25 April 2024
Avi
IsraelThere are no comments available for this review
Stayed in April 2024
Reviewed: 24 April 2024
Rossella
United StatesThere are no comments available for this review
Stayed in April 2024
Reviewed: 22 April 2024
Shucong
United KingdomThere are no comments available for this review
Stayed in April 2024
Reviewed: 22 April 2024
Michael
IrelandThere are no comments available for this review
Stayed in April 2024
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