Kingsway, Cardiff, CF10 3HH, United Kingdom
#26 of 47 hotels in Cardiff
Guests' ChoiceBased on 643 hotel reviews
8.0Cleanliness
8.6
Comfort
8.7
Location
9.3
Facilities
8.3
Staff
8.9
Value for money
7.6
Free WiFi
10.0
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End of dialog contentReviewed: 29 May 2024
Kieron
United KingdomThe spa was old and dirty. The jacuzzi was not working and the lockers required a padlock which you don’t travel with as standard.
The location and quality of the bedroom.
Stayed in April 2024
Reviewed: 27 May 2024
Jacqueline
United KingdomCar park was cramped and looked neglected yet cost £35 per night. It was expensive
The pool area was good. The bed was very comfortable. It felt spacious
Stayed in May 2024
Reviewed: 27 May 2024
Timothy
United StatesMy rooms a/c was broken.. staff opened a window and gave us a fan to use.
Location was good
Stayed in May 2024
Reviewed: 26 May 2024
Lee
United KingdomWellness centre. Poor. From staff to cleanliness to facilties was a big disappointment.
All good in every respect
Stayed in May 2024
Reviewed: 26 May 2024
Adonis
United KingdomThe floor lamp was not working. When I used the socket outlet to charge my phone within reception area near WC, was not working. Carpark too expensive
Buffet breakfast, helfpul staff, free towel when using the pool
Stayed in May 2024
Reviewed: 25 May 2024
Kevin
United KingdomNothing exc
Good
Stayed in April 2024
Reviewed: 24 May 2024
Nanna
United KingdomI wouldn't say I liked the swimming pool, it looked old.
The staff at Hilton was super friendly and supportive. We are incredibly thankful for Sara, who, at one glance, understood our needs: a clean and pleasant environment and a fantastic breakfast. We highly recommend it! beds were super comfortable.
Stayed in May 2024
Reviewed: 22 May 2024
Matt
United Kingdomgreat bed and pillows, great breakfast
Stayed in May 2024
Reviewed: 21 May 2024
Paul
AustraliaSome maintenance issues in the room hadn’t been noted by Housekeeping. Sink plugs missing in basin and drain loose in shower. Only 2 tea packets, no cutlery or plates. No bottled water.
Excellent city location opposite Cardiff Castle and walking distance to city centre restaurants. Very comfortable bed.
Stayed in May 2024
Reviewed: 20 May 2024
Williams
United KingdomThe pool area was a massive let down very outdated and needing a refurb the hot tub was also out of order pool area had rust in places too really disappointing and let the hotel down.
Everything was aesthetically pleasing apart from the pool area which is desperate for an upgrade. Staff were lovely. Was celebrating my birthday and had a lovely little cupcake in my room and a voucher for 2 free drinks for me and my friend. Also breakfast was gorgeous.
Stayed in May 2024
Reviewed: 19 May 2024
Rhodri
United KingdomParking could be cheaper
Breakfast was great. Spa and pool were also great.
Stayed in May 2024
Reviewed: 16 May 2024
Jacqueline
United KingdomBreakfast a little chaotic. Shown to a table. Got up to get breakfast and someone else sat at table. Maybe this needs to be changed a little.
The comfort of the room. Very friendly staff
Stayed in May 2024
Reviewed: 13 May 2024
Barbora
Czech RepublicYou cannot open the window. There could be bigger choice at breakfast.
Comfortable bed, the room was big enough, as well as the bathroom. The staff was nice and helpful.
Stayed in May 2024
Reviewed: 13 May 2024
Jane
United KingdomThe toilet was too high off the floor for someone who is 152 cms tall
Clean
Stayed in May 2024
Reviewed: 12 May 2024
Nia
United KingdomClean, tidy, comfortable and quiet room. Unfortunately did not have time to use spa facilities. If we had then it would be good value for money.
Stayed in May 2024
Reviewed: 11 May 2024
Lucy
United KingdomLocation perfect
Stayed in May 2024
Reviewed: 10 May 2024
Joanne
United KingdomCar park details before we travelled poor- we ended up in an NCP instead :-( Bar staff were overwhelmed at the end of the concert we attended with people coming for a drink in the bar.
Room was lovely, great location for our purposes.
Stayed in May 2024
Reviewed: 9 May 2024
Denise
United KingdomNo toothpaste in room
Car parking space
Stayed in May 2024
Reviewed: 9 May 2024
Natalie
United KingdomAir con useful as room was stuffy but couldn't use at night because of the regular noise (light sleeper) so got abit sweaty. A cold bottle and a fridge wouldn't have gone a miss..
All staff put the guests first and were extremely pleasant and welcoming. Very comfortable bed, pillows and room. Breakfast was well organised, didn't queue long for a table and plenty of decent variety. Enjoyed the sauna and steam room.
Stayed in May 2024
Reviewed: 8 May 2024
Clara
United KingdomConvenient location
Stayed in April 2024
Reviewed: 5 May 2024
Anna
United KingdomNot really clean water in the swimming pool. The cups in the restaurant were really dirty during the breakfast
Location is perfect. The staff is very friendly.
Stayed in May 2024
Reviewed: 5 May 2024
Lara
United KingdomPool was good. Unfortunately the hot tub was not working and there is scope for maintenance improvements - such as missing tiles and mould above the flume bit.
Easy check in/out. Staff were so friendly especially to our little ones. Breakfast had so much choice and the cooked breakfast was prepared pretty much fresh in front of you. Rooms were really smart and clean-we needed a travel cot which was super useful Overall we were really happy with our stay, at a reasonable price.
Stayed in May 2024
Reviewed: 3 May 2024
Daniel
United KingdomNo Guinness 😂
Location
Stayed in May 2024
Reviewed: 1 May 2024
Bonita
United Statesnothing
location
Stayed in April 2024
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