No view from the room - overlooked other rooms

Very comfortable room

Stayed in May 2024

The suite was prepared for two people. There were three people booked into the suite. This was rectified quickly and without fuss.

Clean rooms, welcoming staff, interesting decor and a wonderful selection of food and drink. We all appreciated the exquisitely soft housecoats and towels.

Stayed in May 2024

nothing

the staff were always friendly and went above and beyond to make sure we had everything we needed or not to where we needed to be. breakfast was fabulous, and the room was immaculate.

Stayed in May 2024

The bedding was stained and the cleaners tried to steal some expensive shower gel

Modern design

Stayed in May 2024

Coffee, tea and water was complimentary, however as I could drink the milk in the room I requested oat or soya milk that I could collect from the restaurant/ breakfast room. I was disappointed that the lady I spoke to suggested a surcharge. It was agreed that it could be complimentary when I spoke to someone else at reception. I was pleased this was resolved.

The bed was extremely comfortable. The room was just the right temperature, spacious and spotless.

Stayed in May 2024

The location, staff and facilities were all excellent. The staff were helpful and very friendly

Stayed in May 2024

We had an issue with small moths in the room

Comfortable, Modern and pretty clean rooms. Close to the Underground and lots of things.

Stayed in May 2024

spa is not open in the afternood and evening

Stayed in May 2024

Spotless property with the nicest staff. Perfect location. Close to the Borough Market and lots of restaurants. Easily walkable to golden tours hop on hop off bus with 4 lines for one price. Perfect place to stay. We will be back.

Stayed in May 2024

The location is not the best. 15 minute walk to either London Bridge or Waterloo station. Not bad for getting steps in but can make it difficult to do last minute plans as it takes a while to get to a station.

The hotel is very clean and modern. Everything looks new and looked after. The staff are very nice. Would stay here again for sure.

Stayed in April 2024

Room was very comfortable and spotless. Staff most professional and friendly.

Stayed in April 2024

More equipment in the gym & a sauna or steam room.

Good sized room, bathroom and comfortable bed. Good swimming pool.

Stayed in April 2024

Lovely friendly staff excellent choice at breakfast

Stayed in April 2024

Very comfortable and friendly atmosphere

Stayed in April 2024

The hotel is a little off the beaten track, it always results in a 10 to 15 minute walk from a nearby tube station.

The front of house staff, doormen, concierge etc were especially helpful.

Stayed in April 2024

Definitely never again. I paid £631 more on my credit card. The Hilton Bankside/London/ hotel was informed at the reception. Unsolved at this time. 16/04 - 18/04/2024 Thank you Karel Hynek

Stayed in April 2024

The lifts could do with a little enhancement, they just feel a little aged. The bed/mattress(?) was incredibly squeaky and would have been nice if this was sorted.

Staff were amazing, friendly welcoming and very attentive. The hotel is gorgeous and love finding all the foxes dotted around the place!!

Stayed in April 2024

Nothing

Friendly staff, lovely hotel with good transport links nearby. Great breakfast and nice pool and jacuzzi

Stayed in April 2024

I was surprised that there was no coffee machine in the room, most 4 and 5 star hotels have these. On one occasion I asked for fresh towels that never turned up.

Our room was very nice and the bed was comfortable, we slept well. The bathroom was beautiful as was the shower. Staff were very friendly and helpful. The whole feel of the hotel was very nice. Breakfast was very tasty. We had a lovely plate with a cake and congratulations written on it for our wedding anniversary which really was the cherry on top of our stay.

Stayed in April 2024

The fridge in the room was noisy

The staff were very friendly at all times of day. We received a welcome soft toy fox the first night, play pack and the use of fox blanket - that we had to buy as my daughter fell in love with it. The swimming pool facilities were excellent. Breakfast was excellent. Housekeeping came every evening to do a turn down service / need anymore towels. Marcel was very friendly welcoming us on arrival and every day through our stay. Mitchell was equally friendly to me and my daughter. I have already recommended the hotel to friends & family. Prefect location next to the tube to get around.

Stayed in April 2024

Bed was slightly uncomfortable

Friendly welcoming staff very clean and amazing food nice size rooms

Stayed in April 2024

Not much. Breakfast expensive

Good location. Very nice comfortable rooms. Swimming pool was a nice addition to our stay. Staff were friendly

Stayed in March 2024

No mini bar

Location, pool, staff, breakfast

Stayed in March 2024

N/A

Everything , the staff member Sam who checked us in was superb.

Stayed in March 2024