The bed in our room was the most uncomfortable bed I’ve ever slept on, me and my boyfriend both woke up with back pain and had a very disturbed nights sleep due to the bed. Last time we stayed here the bed wasn’t quite as bad so perhaps this room was just more well used.

It’s a very clean, modern feeling hotel with great breakfast options. The staff are helpful and the location is good. The room was lovely and clean too.

Stayed in May 2024

N/A

Location and friendly welcome.

Stayed in April 2024

Excellent service from Clavin, Francesca and front office and cafeteria staff. They certainly make the difference between your hotel and others.

Stayed in May 2024

Paying for parking when an overnight guest. Keys regularly not working during our stay. Very slow and disinterested reception staff.

Good location. Food tasty. Bed comfortable. Bar & restaurant staff pleasant

Stayed in April 2024

Dated

It was ok

Stayed in April 2024

Went to the allocated room to find it was already occupied!! - bed uncomfortable so poor night's sleep.

Location

Stayed in April 2024

Parking is tight and not free

Location

Stayed in April 2024

The staff was very friendly

Stayed in March 2024

The sofa bed was very uncomfortable. I wish rooms would put a proper single bed in the room instead of the sofa beds. My daughter couldn’t sleep in it as the springs kept digging in her spine.

This is our third time staying here as it breaks the journey up home. Always clean

Stayed in March 2024

Only issue was bed very mattress very uncomfortable as was the very soft well used pillow … when we stay at the Hilton Bristol Airport which we have done on many occasions - far better quality mattress and pillows …

Well position for our needs

Stayed in April 2024

Bed was squeaky/noisy every time you move in bed. There was no water in the room! Breakfast was awful, seriously awful! No taste to it at all. I’m not exaggerating it, tasteless it was. Doubletree by Hilton? Definitely so poor for the brand. My son had a pizza, it was a small pizza, chips and drink, we paid £21 for it, came in a small plate, was not nice, water of money. It’s a pizza, at least make it worth it. Would I stay again, no not here I don’t think! For what I paid weren’t worth it. Staff however were nice though.

Lots of parking space and convenient location.

Stayed in March 2024

Very slow to check in, asked for my card but when I asked what for he couldn't tell me, wasn't really happy to give card details for no reason. I found dirty underwear in my wardrobe so the cleaners obviously haven't checked. Finally thing, my husband opened a cupboard and a metal panel fell from the ceiling with a cloud of dust. Staff informed

Hotel was nice, nice restaurant and breakfast

Stayed in March 2024

Beds squeaked

Liked how big the room was (suite)

Stayed in March 2024

Desk staff were very friendly and efficient

Stayed in February 2024

Nothing

Delivered to expectations

Stayed in February 2024

Bed was really creaky every time you moved and there was no tv remote for the tv in the bedroom, pretty average for a so called suite

Stayed in February 2024

Couldn't get heating to work but a radiator brought within a few minutes

spacious, clean room with plenty of facilities, comfy beds. Tea and coffee plentiful, skimmed milk on request

Stayed in February 2024

Nothing

All were good standard

Stayed in December 2023

There was no any clue for closing the window… really a bad design, I listened to the wind blowing for a long time until I found how to close it.

Stayed in January 2024

Just a little more care on bathroom clean e.g around taps. The rooms were very warm and I couldn't get the air con working.

The location for me is perfect. The communal areas are all very clean. Bedrooms are clean but the bathrooms, whilst they look clean generally, do have some areas you can see need a bit more care. This is being picky but with a name like Hilton I'd expect the best.

Stayed in January 2024

The bed was incredibly uncomfortable, and with every move seemed to creak loudly, which made for quite a disrupted nights sleep - this information was passed onto reception staff upon check-out There was a £50 retention deposit put on our card for open tabs. We were not made aware this charge was going to be made and this will take 3-5 business days to go back into our account. The shower was hit and miss with temperature and was not very powerful.

We have stayed at the hotel before, we like that it is 10 minutes away from the outlet mall and very close to coffee and breakfast stores within walking distance. We love receiving our complimentary cookie. There is plenty of parking, and staff are always on hand to help. We ordered room service which came quickly and was good quality. The hotel lobby area is furnished in a modern way and plenty of space. We stayed in the King junior suite for our anniversary. This room was very spacious and had great amenities that made the extra money worth it. Complete with a small fridge, separate living quarters with a fold out sofa bed, 2 tvs (one in the living quarters, 1 in the bedroom), dining table and chairs and spacious bathroom packed with essentials. We would probably book this room again if we stayed.

Stayed in January 2024

Welcoming and helpful staff and decent room and beds

Stayed in December 2023

The walls of the room looked like there was potential damp forming but nothing major as a guest to worry about for a 1 night stay. Mattress harder than I'm used to but I managed to sleep ok- that's just a personal preference and not a criticism of the hotel or room.

Breakfast was fine- I'm not a Breakfast person

Stayed in December 2023

despite an e-mail confirming feather free bedding due to my wife has bad asthma I had to speak to reception to get the bedding changed this didnt happen within the couple of hours before our works party but fortunatly it was done before the party finished

booking in was ok. breakfast was very good. room after bedding change was ok.

Stayed in December 2023