City Centre, 1 Tower Street, York, YO1 9WD, United Kingdom
#92 of 104 hotels in York
Guests' ChoiceBased on 5567 hotel reviews
7.8Cleanliness
8.4
Comfort
8.4
Location
9.4
Facilities
7.9
Staff
8.8
Value for money
7.2
Free WiFi
7.9
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End of dialog contentReviewed: 4 June 2024
Jane
United KingdomParking is quite pricey, but easier than trying to navigate council booking system or having to move car regularly. As a family could've done with more toilet rolls being left in bathroom each day.
Great location as a base to explore the city, great breakfast (kids especially loved the self serve pancake machine!). Friendly staff. Good sized room with coffee/biscuits, plus shower gel etc. Being able to park onsite and leave car there for extra hours after checking out.
Stayed in May 2024
Reviewed: 3 June 2024
Sean
United KingdomBedrooms a bit dated. Didn’t fit the standard of reception and bar area.
Excellent view from hotel room. Comfy bed, clean room. Presentation in reception beautiful. Wonderful breakfast with lots of fresh choices. Staff friendly
Stayed in June 2024
Reviewed: 3 June 2024
Hazel
United KingdomThe bar was a bit over priced
The location
Stayed in June 2024
Reviewed: 3 June 2024
Dean
United KingdomParking prices Room was bang average for a big price Parking should not be added on top
Location was perfect
Stayed in June 2024
Reviewed: 2 June 2024
James
United KingdomA pleasant room in a hotel with a good location at a good price. Helpful staff catering to our needs. A short Uber ride from the station, so we cannot comment on the valet service provided for car drivers. With such a choice of great places to eat in York we did not use the restaurant.
Stayed in June 2024
Reviewed: 2 June 2024
Scott-walkley
United KingdomVery small beds and small room for the price
Great location
Stayed in May 2024
Reviewed: 2 June 2024
Ronald
AustraliaNOTHING
THE ACCOMADATION , FOOD , STAFF ,LOCATION ARE ALWAYS EXCELLENT THATS WHY WE ARE MEMBERS YORK WAS SLIGHTLY ABOVE SOME OF YOUR OTHER HILTONS IN NEW YORK AND MUNICH FOR EXAMPLE MAINLY THE STAFF ATTITUIDE BUT ITS HARD TO SAY AS THE OTHER HOTELS ARE AT EXCELLENT LEVEL SOOOO
Stayed in May 2024
Reviewed: 2 June 2024
Vicki
United KingdomRoom was on the small side, but was adequate for my needs
Central location, really easy access to local facilities
Stayed in May 2024
Reviewed: 2 June 2024
Malcolm
United KingdomBreakfast food could have been fresher.evening meal very disappointing,after waiting for 10_15 mins we were informed that we could only have chips or rice with the meal and we're then informed that no English mustard was available to go with my steak,
Not up to usual Hilton standard.chef missing from breakfast bar, only scrambled eggs available for about 15 mims
Stayed in May 2024
Reviewed: 2 June 2024
John
United KingdomRoom 258 bathroom too small
Room 258
Stayed in June 2024
Reviewed: 1 June 2024
Laura
United KingdomSee above
Superb hotel location. Good selection of breakfast items. Some things of variable quality - orange juice, porridge. Tables could have been cleared quicker. Staff cheerful and polite.
Stayed in June 2024
Reviewed: 1 June 2024
Andrea
ItalyRooms and bathroom need some refurbishmnet, yet was all very clean.
Very central location with Valet parking. Breakfast was very nice as well.
Stayed in June 2024
Reviewed: 1 June 2024
Hui
Chinafacilities a little old, especially the washroom.
two double-size room, good for my 2 kids family. Good afternoon tea, satisfied.
Stayed in May 2024
Reviewed: 1 June 2024
David
United KingdomLocation
Stayed in May 2024
Reviewed: 31 May 2024
Lucente
United KingdomBedroom looked tired and dated ,curtains had gaps which the light seeped through at 6am ,we had dinner in the hotel one evening and although the service was excellent the food was way below standard the chicken was inedible, and the menu itself was pretty substandard disappointing ,We had a double bed and a single, unfortunately the single bed was very uncomfortable one of us got very little sleep .
Staff were wonderful,very courteous and went over and beyond to deliver an amazing service .hotel was generally clean and ground floor appeared to be well maintained.
Stayed in May 2024
Reviewed: 31 May 2024
Beccy
United KingdomBeds are very uncomfortable.
Helpful friendly staff, good breakfast, very clean. Text to see how our stay was and if they could do anymore for us. Perfect location
Stayed in May 2024
Reviewed: 31 May 2024
Clare
United KingdomThe hairs in the bathroom!!
Friendly staff ,comfortable beds,great breakfast.
Stayed in May 2024
Reviewed: 31 May 2024
Cheryl
United KingdomI would have liked a better view.
Location was perfect for us close to everything we wanted to see. Breakfast was a good choice with options for everyone. Room was a good size and very clean. Staff were all friendly and very helpful.
Stayed in May 2024
Reviewed: 29 May 2024
Jonny
United KingdomThe valeting service
Nice comfortable room
Stayed in May 2024
Reviewed: 29 May 2024
Carol
United KingdomWe had our grandchildren with us and the room was very cramped. No where to hang towels and not a lot of storage space.
The staff were happy, smiley and helpful. The breakfast is amazing. The location is perfect
Stayed in May 2024
Reviewed: 29 May 2024
Simon
United KingdomCorporate
Location
Stayed in May 2024
Reviewed: 29 May 2024
Colin
United KingdomCharges for car parking. Hotel alcohol prices
Excellent location
Stayed in May 2024
Reviewed: 29 May 2024
Susan
United KingdomStaff, cleanliness and comfortable stay, breakfast was excellant
Stayed in May 2024
Reviewed: 28 May 2024
Kathleen
United StatesLocation excellent, train station and city center within walking distance. Area was quiet, breakfast a plus.
Stayed in May 2024
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