Lower Mersey Street, Ellesmere Port, CH65 2AL, United Kingdom
#2 of 5 hotels in Ellesmere Port
Guests' ChoiceBased on 2210 hotel reviews
8.7Cleanliness
9.0
Comfort
9.0
Location
8.8
Facilities
8.7
Staff
9.4
Value for money
8.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 7 June 2024
Verity
United KingdomThe hotel is surrounded by water being by the port, the restaurant looks out onto the water. You can walk all around the outside looking at the canal boats etc. You can park right outside the hotel and offers an overflow carpark too. As a family we do lots of city breaks etc so being able to park right outside free of charge is.great. There is a little swimming pool in a separate building where you can book slots to swim, great facilities and clean. They provide the towels etc so makes the washing less when you get home. We will definitely be staying again as its close to Liverpool, chester, Cheshire oaks etc.
Stayed in May 2024
Reviewed: 5 June 2024
Mrs
United KingdomLocation was outstanding.
Stayed in June 2024
Reviewed: 3 June 2024
Hill
United KingdomNothing
All was spot on thanks
Stayed in May 2024
Reviewed: 1 June 2024
Marina
United KingdomNothing
Convenient location as we were staying due to visiting a party in the area clean tidy rooms and good self service breakfast
Stayed in March 2024
Reviewed: 31 May 2024
Sandra
United KingdomNot enough disabled parking bays. It would be good to have some bottles of water provided in the room.
Friendly and helpful staff. Fabulous breakfast.
Stayed in May 2024
Reviewed: 30 May 2024
Stephen
United KingdomEverything was great
Perfectly placed for a visit to Cheshire Oaks. A really great location near the canal and boat museum.
Stayed in May 2024
Reviewed: 29 May 2024
Monika
United KingdomEverything
Everything
Stayed in May 2024
Reviewed: 28 May 2024
Jill
United KingdomOn the 2nd night cleaner didn't go into our room although the sign was on the door to say make it up. However they did leave a bag outside with fresh towels toilet rolls and tea/coffee replacements so not a real problem
Breakfast was very good
Stayed in May 2024
Reviewed: 27 May 2024
Norman
United KingdomNight staff could have been friendlier
Excellent location for our needs Very nice comfortable room good breakfast
Stayed in May 2024
Reviewed: 27 May 2024
Ajit
United KingdomN/a
Everything
Stayed in May 2024
Reviewed: 26 May 2024
Lisa
AustraliaNice hotel in the port area. Clean and quiet room. Friendly staff
Stayed in May 2024
Reviewed: 26 May 2024
Thomas
United KingdomNothing
The swimming pool and the views
Stayed in May 2024
Reviewed: 26 May 2024
Kay
United KingdomGreat location and facilities
Stayed in March 2024
Reviewed: 25 May 2024
Lynn
United KingdomNothing
Staff, facilities, room spacious and clean, breakfast excellent
Stayed in May 2024
Reviewed: 25 May 2024
Susan
United KingdomThere wasnt anything we didnt like.
The breakfast was very good lots of choice. had a seat by the window overlooking the canal. The restaurant staff were very polite and friendly and couldnt do enough for you. Will definitely be returning.
Stayed in May 2024
Reviewed: 20 May 2024
Steveclements
United KingdomNothing
Lovely breakfast
Stayed in April 2024
Reviewed: 19 May 2024
Leba
United KingdomLocation
Stayed in May 2024
Reviewed: 13 May 2024
David
United KingdomThere is no down side to this hotel and it is good value for money with on site parking and smoke free rooms
Like many Holiday Inn's this was well up to standard and would use it again. The reception staff were very friendly and helpful while the breakfast staff made our stay a pleasure.
Stayed in April 2024
Reviewed: 13 May 2024
Astrid
United KingdomParking is sometimes quite difficult if the hotel is busy
Always welcoming from arrival to checking out, super clean and comfortable with lots of areas that meet all needs.
Stayed in May 2024
Reviewed: 13 May 2024
Faye
United KingdomWe come here alot, always clean!
Stayed in May 2024
Reviewed: 12 May 2024
Stephen
United KingdomBed not that comfortable, and next time would request a room nowhere next to the stairs door 😞
Great Staff, food was good, room clean and the location spot on.
Stayed in May 2024
Reviewed: 9 May 2024
Vasco_de_gama
United Kingdomnothing to add
breakfast was well worth the money.
Stayed in May 2024
Reviewed: 7 May 2024
Gillian
United KingdomThe location and the staff
Stayed in May 2024
Reviewed: 5 May 2024
Kathryn
United KingdomShower was hot enough but the water pressure was very low.
Great breakfast, comfortable room with no noise issues despite being on the ground floor. Staff were super-friendly and helpful. Excellent location for the Waterways Museum, literally on the doorstep.
Stayed in May 2024
Inglewood, USA
Otterberg, Germany
Štinjan, Croatia
Ballina, Australia
Amman, Jordan
Seven Mile Beach, Australia
Genova, Italy
Goyang, South Korea
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content