Great North Road, Seaton Burn, Newcastle upon Tyne, NE13 6BP, United Kingdom
#11 of 59 hotels in Newcastle upon Tyne
Guests' ChoiceBased on 2386 hotel reviews
8.5Cleanliness
9.1
Comfort
9.1
Location
8.5
Facilities
8.9
Staff
9.1
Value for money
8.5
Free WiFi
8.1
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End of dialog contentReviewed: 3 February 2024
Jill
United KingdomWasn’t sure about what looked like asylum seekers wandering around
Facilities were great for young children
Stayed in February 2024
Reviewed: 30 January 2024
Natalie
United KingdomIt was a beautifully decorated hotel, classy and stylish. Staff were easily to hand and the room was spacious and comfortable. It was a quick night stay but I’d definitely return and enjoy more of the wide range of facilities.
Stayed in January 2024
Reviewed: 29 January 2024
Judith
United KingdomOne of the housekeeping was very rude in completely ignoring my Happy New Year wishes. I’d heard her arguing or complaining at another member of staff in a room doorway. That impacted on my opinion of the visit
It was close to my wedding venue. The breakfast service from the entrance compare was excellent. Good choice of food. Very clean restaurant
Stayed in January 2024
Reviewed: 28 January 2024
David
United KingdomEverything was perfect 👌
Stayed in January 2024
Reviewed: 26 January 2024
Dawn
United KingdomBeds small and couldn’t get WiFi in the room at certain times
Central to where we needed to be. Spacious rooms
Stayed in December 2023
Reviewed: 22 January 2024
Steven
United KingdomNothing
Easy check in. Clean room, comfy bed and great shower.
Stayed in January 2024
Reviewed: 20 January 2024
Anna
United KingdomNothing!
Location was excellent for easy access on northbound trip
Stayed in November 2023
Reviewed: 20 January 2024
Martin
United KingdomNothing liked it all
Staff are always very helpful and friendly .
Stayed in January 2024
Reviewed: 15 January 2024
Shelina
United KingdomCouldn’t find places to deliver food.
It was very clean and the staff were lovely 😌
Stayed in January 2024
Reviewed: 14 January 2024
Helen
United KingdomCouldnt book in fir massages
Spa
Stayed in January 2024
Reviewed: 13 January 2024
Eileen
United KingdomSlightly impersonal as large chain.
Ideally located on A1/A68. Easy and secure parking. Good superior level rooms. Nice staff and good bar food.
Stayed in January 2024
Reviewed: 8 January 2024
Mark
United KingdomN/a
Clean, spacious and friendly staff
Stayed in October 2023
Reviewed: 7 January 2024
Francesco
United KingdomIn my opinion the Restaurant menu would need an improvement.
Very clean and comfortable location, attentive and kind staff. We really enjoyed the spa. Quality and generous breakfast.
Stayed in January 2024
Reviewed: 6 January 2024
Eric
United KingdomClean friendly good all round breakfast out side the city good parking for cars all round 10/10
Good location to airport
Stayed in January 2024
Reviewed: 6 January 2024
Helen
United KingdomSpa pool facilities, breakfast, location
Stayed in January 2024
Reviewed: 5 January 2024
Eileen
United KingdomThe WiFi was poor throughout.
The premium room was comfortable and well appointed. Excellent bed. Bar food was hot and tasty. Staff friendly and helpful.
Stayed in January 2024
Reviewed: 4 January 2024
Chaac
United Kingdom-This visit, morning breakfast wasn't quite as good as a few days earlier; fried eggs were really runny, black pudding was terrible, coffee tasted like diesel, mushrooms were soggy. Breakfast dur8ng our stay a few days earlier was fantastic; different staff, I guess. -Staff member managing morning breakfast constantly sneezing, coughing, and obviously quite ill.
-Cleanliness, pool, electric car charging, free parking, nice sized rooms. -Really good breakfast but quality depends on the team of people working on the day. Few days ago we had a great breakfast, but on this stay a few days later, not so good. -High power electric car chargers are a close drive, if needed. -Staff were great; very helpful, smiling, good attitudes.
Stayed in January 2024
Reviewed: 2 January 2024
Myatkaung
United KingdomNothing
Very relaxing and quiet area. Full of activities.
Stayed in January 2024
Reviewed: 31 December 2023
Chaac
United KingdomDuring this stay, there was nothing we didn't like.
-The hotel was well staffed, everyone had a good attitude, helpful and smiling; unbelievable, and I don't say this lightly. I have been to Holiday Inns all over and this one, seems to be the best run one I've seen. -Rooms and bathrooms were clean; really clean. We stayed in room 50 something. -Breakfast was really good; jezz sounds like I'm gushing but it's true. The hot breakie was great; maybe we caught them on a good day but staff did an excellent job for have an almost filled hotel. Caveat, just in case you needed one, your experience may differ for any number of reasons at other times during the year but the staff on 29th/30th Dec 2023 were awesome.
Stayed in December 2023
Reviewed: 30 December 2023
Siobhan
United KingdomNothing
Close to airport
Stayed in December 2023
Reviewed: 30 December 2023
Holmes
MaltaVery friendly and lovely large selection of breakfast.
Stayed in December 2023
Reviewed: 29 December 2023
David
United KingdomMore disabled parking bays would appreciated.
Breakfast choice was great. Location for us was ideal.
Stayed in December 2023
Reviewed: 29 December 2023
Caitlin
United KingdomConvenient location to where we were visiting and the shops. Comfortable rooms
Stayed in December 2023
Reviewed: 28 December 2023
Jordan
United Kingdomthe staff are amazing
Stayed in December 2023
Reviewed: 28 December 2023
Carl
United KingdomNothing
Clean comfy rooms, nice bar area and excellent for kids to be aloud in the pool
Stayed in December 2023
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