Great North Road, Seaton Burn, Newcastle upon Tyne, NE13 6BP, United Kingdom
#12 of 58 hotels in Newcastle upon Tyne
Guests' ChoiceBased on 2394 hotel reviews
8.5Cleanliness
9.1
Comfort
9.1
Location
8.5
Facilities
8.9
Staff
9.1
Value for money
8.5
Free WiFi
8.1
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End of dialog contentReviewed: 10 June 2024
Beryl
United KingdomNoise from road and airport.
Breakfast was good but expensive. Evening meal too expensive therefore we went out to eat.
Stayed in June 2024
Reviewed: 9 June 2024
Lamb
United KingdomNothing
Good
Stayed in June 2024
Reviewed: 6 June 2024
Jackie
United KingdomEverything was great.
Stayed in June 2024
Reviewed: 6 June 2024
Samantha
United KingdomBreakfast option not offer at check in, prices been increased due to England match
Good Location, nice rooms
Stayed in June 2024
Reviewed: 5 June 2024
Linda
United KingdomThought Breakfast was included
Room and facilities
Stayed in June 2024
Reviewed: 5 June 2024
Hamit
United KingdomThere were hairs on the bed sheets and pillows which I hate (if I see even one small piece of hair I still hate). And also I saw some dust (it maybe coming from carpet) on the pillows which shouldn’t be. WiFi was interrupting sometimes, this might be because of the location of the room, it was at the most ending of the building.
Free and available car park, good shower and warm water, comfort bed, tea&coffee in the room, good and comfortable chairs. Good lobby and facilities..!
Stayed in June 2024
Reviewed: 5 June 2024
Hazel
United KingdomExcellent hotel and spa. Rooms are spacious, very clean, well maintained and beautifully decorated. Staff were really helpful and friendly cannot fault anything about this Holiday Inn.
Stayed in June 2024
Reviewed: 4 June 2024
Nancy
United KingdomVERY strong smell of perfume at reception desk. Overpowering
Location. Very handy for ferry terminal at North Shields
Stayed in May 2024
Reviewed: 4 June 2024
Fernanda
IrelandNothing to complain
Comfy room and clean. perfect
Stayed in May 2024
Reviewed: 3 June 2024
Roger
AustraliaLift not working
Helpful staff
Stayed in June 2024
Reviewed: 3 June 2024
Shayeena
United Kingdomnothing
such a lovely hotel, very friendly and accommodating staff, excellent breakfast, lovely communal areas where my kids were happy to run around and even a little kids room where they could play while we had dinner. Lovely pool with sauna and steam. You can tell the hotel is well managed as everything runs like clockwork and the staff all seem happy which creates a nice atmosphere Everything felt easy - I was sad to leave!
Stayed in June 2024
Reviewed: 3 June 2024
Hannah
United KingdomLovely staff. Clean. Nice food & great facilities. Very good value for money
Stayed in June 2024
Reviewed: 3 June 2024
Angela
United KingdomComfortable and clean , staff lovely
Stayed in June 2024
Reviewed: 3 June 2024
John
Irelandnothing
location and parking
Stayed in May 2024
Reviewed: 2 June 2024
Ricky
United KingdomBreakfast was very expensive as I hadn’t prebooked it
Functional
Stayed in June 2024
Reviewed: 1 June 2024
Jenny
United KingdomNothing
Breakfast was varied and good Staff were friendly and helpful Room was very clean Spa facilities were good and swimming pool was the warmest we’ve been in for a while
Stayed in June 2024
Reviewed: 1 June 2024
Martin
United KingdomNothing
Clean and tidy
Stayed in June 2024
Reviewed: 31 May 2024
Frederick
United KingdomThe room was ideal, very quiet and well equipped - perfect for a short break. An excellent breakfast, spoilt for choice. Altogether a very pleasant stay.
Stayed in May 2024
Reviewed: 30 May 2024
Ruth
United KingdomThe lift was out of order,people had to struggle upstairs with luggage.
Breakfast was excellent, lots of choices whether you wanted cooked or continental.Staff were constantly making sure everything was stocked up and fresh. Comfy bed and lovely pillows, just right.Plenty of parking and not far from A1 or the airport,despite that the room was quiet. Every member of staff we encountered were polite and spoke to us.
Stayed in May 2024
Reviewed: 30 May 2024
Daniel
United KingdomFood menu prices for some things are bit overpriced. Internet wasn’t great.
Facilities Service Location
Stayed in May 2024
Reviewed: 29 May 2024
Robert
United KingdomLift was broken, waiting for parts, but staff offered help.
Good location Friendly staff Excellent facilities Breakfast
Stayed in May 2024
Reviewed: 28 May 2024
Kevin
United KingdomThe carpet in the room needed a good clean it had a big red stain on it, the poof also needed a clean it made the room feel dirty even though the rest was clean.
Location we wanted a base so we could travel round and this was perfect for that. The addition of the swimming pool was great, kids eating free made a big difference and the staff were amazing.
Stayed in May 2024
Reviewed: 20 May 2024
Sofia
PortugalDinner/food service finishes quite earlier in the evening, leaving no alternatives
Room was good
Stayed in May 2024
Reviewed: 19 May 2024
Bev
United KingdomThe layout and cleanliness.
Very clean, staff are very helpful and accommodating.
Stayed in May 2024
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