The bathroom showers stank. The bathroom doors didn’t have locks. There were no curtains in the room. The Studio room was advertised as a 4 bed when it’s actually a 3 bed. One of the beds in the gold room broke as soon as my friend lay down on it. There were no staff. There was no wifi code anywhere.

The facilities were great and the beds were comfortable enough.

Stayed in April 2024

Very, very basic but at those prices you can't complain

Cost, location

Stayed in April 2024

Key code entry was,nt explained fully,no secure storage

Location

Stayed in March 2024

I booked a family room ( double bed and 2 singles), and the room only had 3 single beds ( one bunk, 1 single). The springs in the bunk beds made the beds uncomfortable. The rude cleaner started banging doors elsewhere on the property soon after 8am. The telephone number for the property tang to voice-mail, and my messages via Booking.com were only responded to in the earl hours of the morning...and referred to calling the number that rang to voice-mail The extraction fan in the bathroom did not work

It was clean.

Stayed in March 2024

It advertised free parking which it doesn't have, just pay parking on the road. No staff on site and not very appealing when you first walk in but it was cheap and a good location

The price and location

Stayed in March 2024

You get what you pay for. We stayed in the family room. Bed was not comfortable (could feel the springs from the mattress), only hand towels provided and not proper bath towels, and the room had broken curtains. Cleaning person busted into the room without knocking at 10 am. This is a hostel and not a hotel, please be aware.

Room and toilet very clean. Check-in was easy. Great location.

Stayed in February 2024

Bar downstairs is extremely loud but was actually good craic

Can't complain for the price really

Stayed in December 2023

Not very sound proof, no soap in the bathroom at all, none of the power sockets in my room worked and there were no staff to contact to have any of that amended

Clean, modern

Stayed in October 2023

Read above

Nothing was put in all female room Couldn't stay or get any response Had to book somewhere else My name is mark why assume I'm female 😡

Stayed in May 2024

Booked 4 nights at the place ended up only staying for 2. Attempted to gain entry using the codes provided and both nights they didnt work. Had to call support and wait outside until they could find the correct code after a long shift at work. Very frustrating.

Stayed in April 2024

N?A

Its friendly staff, location and its cheap and cheerful accomadation in Swansea not too far from the beach :)

Stayed in April 2024

Poor facilities no tea and coffee in room, loud music/band playing which was not made aware of.

Stayed in April 2024

There isn’t anyone there to manage the building so i had to send a message through booking.com and didn’t get a response till later on the day after wich wasn’t even useful

On this occasion, nothing, I was made to feel so uncomfortable there

Stayed in April 2024

We did not end up staying at this address as we turned up and the bed could not support any weight, it appeared as if it would fall over as soon as we touched it (a bunk bed). We called the number provided and no one answered, there was no staff we could see on site to assist and so we left to other accommodation and still haven't had a response from the out of hours whatsapp (3 days later).

Stayed in March 2024

The room lacked proper ventilation, the toilet didn’t have a lock, the beds where hard to get into

The place didn’t provide the door code on time, provided the wrong door code and had locked us out of the hostel in the cold

Stayed in March 2024

Everything is good but no hand wash soap and no lock in the toilet

This property is good value for money

Stayed in March 2024

Beds were dirty. No housekeeping done. Some one has slept on our beds when we arrived. All kinds of homeless and shady people in the accommodation as there is no receptionist to verify. I didnt stay. Just booked another place and went off. Requested refund. No news yet

Nothing good to say except plenty of street parking

Stayed in March 2024

Security

Location

Stayed in March 2024

When I arrived at the accommodation I couldn't open the message to check the door code. After some time I was let in by another visitor as there is no stuff on site. The customer support is horrible and after explaining my problem via phone, I was put on hold and the call ended after 15 minutes of waiting. Afterwards I couldn't reach anybody anymore. Besides that, I was able to see one of the rooms (opened by another visitor) and it didn't really look appealing at all. As I couldn't get any information where to find and how to enter my room, I had to look for another place to stay but wasn't too sad about it as there are way nicer places in the area.

Stayed in March 2024

Evening, Firstly I'd like to say communication via telephone was no good. I rung this morning to seek advice and reassurance in checking in/entry regarding my stay at your Swansea premises today. The communication barrier wasn't very good and I had to hang up the call without the information I need. This I wasn't going to bring up, until I arrived at your property at 4pm to go into the bedroom to find only one top bunk available the other bunk was taking by someone else who wasn't around but their belongings were. Two other visitors were at the room at this time and said no-one had been in to clean today even though there was a lady cleaner there at 10am this morning. I have now left the property and would like a refund as soon as! I'm soo dissapointed!

Stayed in March 2024

No staff to communicate, bed is not comfortable

Great location, Neat and clean, hot water supply 24/7, best considering the price.

Stayed in March 2024

The floor was dirty, no towels, blind was broken and we had to climb up and attach a sheet and the bunk bed was not stable

Nothing

Stayed in February 2024

There are no facilities for cooking, even not to warm up food or coffee

Stayed in February 2024

well cldnt control the ahowers they wer too hot and aswell the room was hot even with heaters off

Stayed in February 2024