Nothing to do with the hotel but be aware, Uber didn’t like picking up from outside the hotel for some reason and I had issues with two separate drivers, one who tried to charge me waiting time - when he was parked up in another location - and one who cancelled our trip because we wouldn’t walk over to the train station where he was parked! The hotel reception staff are very helpful and can order you a local cab.

Beautiful hotel. Lovely room. Comfy beds. Great breakfast. Friendly staff. We were given a room upgrade on arrival - which was a lovely surprise. Our room had a door connecting the two bedroom areas which gave us two private spaces. As I was travelling with my mum, and she likes to get up quite a bit earlier than me, this was perfect! We were travelling to be together on Mother’s Day and the housekeeping team also left a couple of treats in the room.

Stayed in March 2024

Nothing

BRILLIANT BREAKFAST. rooms were antique and extraordinary.

Stayed in March 2024

Nothing

Beautiful building in excellent location

Stayed in April 2024

We had booked a room with single beds through booking.com but the hotel could not accommodate this within the price booked. They did offer us a room with 2 double beds which should have been an extra £100 but as a good will gesture they offered it to us for an extra £50 which we had to take , we were not expecting to pay out extra. The only other point , although the room was great there was no dressing table and mirror to be able to get ready , the only mirror was the bathroom mirror and obviously had no plug in there if you wanted to dry your hair

The room was spacious and the beds were extremely comfortable. You could not hear any outside noise and the breakfast was very good. The location for our trip was excellent and that it was only a 3 minute walk from the station.

Stayed in April 2024

Honestly nothing , we loved it all. Room, breakfast, service. All great.

The room we stayed in the first night , room 257 was AMAZING! We did move on night 2 because of the train noise in room 257 which was unfortunate as we loved it. Shout out to Tess on reception, she was super helpful and so lovely.

Stayed in April 2024

nothing

all

Stayed in April 2024

Nothing

A beautiful hotel in a perfect location

Stayed in April 2024

I think a service charge for pouring 2 drinks is a little excessive

Nice vibe in the bar area

Stayed in April 2024

nothing

very elegant hotel. everything is amazing

Stayed in January 2024

Sharon at the front desk was lovely. She helped us get some toiletries after our luggage didn’t arrive.

Stayed in April 2024

Couldn't see outside

The service and hotel

Stayed in March 2024

No complaints at all.

Loved the design and the grand bank style building

Stayed in April 2024

The Refuge bar was way too loud

Location Rooms Staff Cocktails

Stayed in March 2024

Clearer clarification that booking was room only and did not include breakfast

Evening meal in restaurant

Stayed in March 2024

It was a great hotel and no negatives from me!

Very friendly and welcoming staff.

Stayed in March 2024

Nothing

Everything - location, cleanliness, staff

Stayed in March 2024

Everything was perfect.

Absolutely beautiful building, comfy beds, excellent service, friendly staff. Didnt want to leave!

Stayed in March 2024

Room too small

Staff excellent.

Stayed in March 2024

Room was pretty small for the price, but comfortable bed, nice linens, fluffy towels and a good shower. At 9.15pm on a Monday the only vacant tables in the bar hadn’t been cleared and no snacks available. Bathroom not properly cleaned during my stay.

Beautiful old red brick building that was an old insurance offices restored from Manchesters mercantile glory days. Stunning foyer. Vast and stylish bar with proper cocktails at a reasonable price.Had dinner with friends - lots of sharing plates which were all delicious and the service was charming.Good plentiful varied breakfast with nice touches like healthy shots. All of the staff were lovely. Good teas coffees and snacks in the room - fresh milk in the fridge - and a loan umbrella in the wardrobe. Very convenient for Oxford Road station and the Universities.

Stayed in March 2024

Nothing

Stunning building in the heart of the city. Very comfortable room, attentive staff and fantastic breakfast

Stayed in March 2024

We got a bus lane convention ticket on Oxford street as looking for the car park. It may be worthwhile mentioning to look out for this bus in your information re parking.

Lovely hotel full of character, great location, stayed there before. Great spacious room and fabulous breakfast. Staff friendly and helpful. Would stay again.

Stayed in March 2024

Saw a cobweb an old one hanging from the ceiling. I don't do cobwebs.

Very nice room. Close to a venue we were at.

Stayed in March 2024

Sausages at breakfast Teabags in room were pg tips 😔

Adam was very welcoming at check in, fabulous room with great views of the clock tower

Stayed in March 2024

All goid

The room And amenities

Stayed in March 2024

Loved it all liked the mix of new and old almost steam punk design

Loved the locations as we were at the 02 ritz venue and was impressed with the overall feel of the hotel great decor very comfortable and loved bfast defo stay again

Stayed in March 2024