Grosvenor Park Road, Chester, CH11QQ, United Kingdom
#7 of 33 hotels in Chester
Guests' ChoiceBased on 3195 hotel reviews
8.9Cleanliness
9.3
Comfort
9.3
Location
9.2
Facilities
9.1
Staff
9.4
Value for money
8.5
Free WiFi
8.9
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End of dialog contentReviewed: 28 May 2024
Sophia
United StatesThere is no parking on the property, so we had to find the parking lot about 3 blocks away as a bird flies, but with many one way streets, it is a challenge finding the parking lot! The hotel is outside of the walled city, about a 7 minute walk.
The breakfast was served in their restaurant which is lovely. One orders from a menu and gets served, no buffet except for fruit, juice and toast. The rooms are spacious and our bathroom was particularly lovely, especially the walk in shower.
Stayed in May 2024
Reviewed: 27 May 2024
Simon
United KingdomAlthough the staff were friendly and very attentive there weren’t enough of them for breakfast. We arrived at 9.30am as per our slot and taken to our table and said they would be back in 5 minutes to take the hot meal order. After 20 minutes I had to find someone to take the order. So our full English breakfasts arrived at approximately 10.15am. On the meantime the buffet needed replenishing too so it wasn’t ideal. This seemed to be happening to many others too and a lot of apologies from staff could be heard as well as complaints from guests. We could see it was busy but it was chaotic and surely the hotel knows beforehand how many people are eating breakfast as well as the time slots. So definitely understaffed and we felt for them having to take a lot of flak.
Excellent boutique style hotel with that bit of luxury. Nice to have free drinks and snacks in the room. Staff were all very attentive
Stayed in May 2024
Reviewed: 24 May 2024
Daniel
United KingdomDecor and overall layout. The room was stunning. The staff were attentive throughout the property
Stayed in May 2024
Reviewed: 24 May 2024
Joseph-lynn
BelgiumBreakfast is to be avoided. Leaves much to be desired.
Hotel is in an excellent location, staff are very nice, helpful and approachable. Rooms are of a decent size.
Stayed in May 2024
Reviewed: 23 May 2024
Christine
United KingdomBreakfast was excellent, and location was perfect
Stayed in May 2024
Reviewed: 23 May 2024
Donald
United KingdomIt was all good.
Breakfast delicious - varied choice of hot and cold. Coffee was great, service great. Staff very friendly and helpful. Location ideal and parking couldn't have been simpler - the hotel has a good set up with local car park which made it easy to use and cost effective. The bar/lounge area is a pleasant place to sit and have a drink. We didn't eat in the hotel restaurant but it appeared popular. The hotel itself is located near to many restaurants etc. Rooms very comfortable, clean and stocked daily with complementary soft drinks which was lovely.
Stayed in May 2024
Reviewed: 23 May 2024
Kate
United KingdomNo onsite parking available. It was great that NCP parking was substituted by the hotel however.
Beautiful, clean, and excellent location
Stayed in May 2024
Reviewed: 20 May 2024
Rebecca
United KingdomFunky decor, clean and attractive. Lovely beds and very friendly staff. Excellent location.
Stayed in May 2024
Reviewed: 18 May 2024
Poppy
United KingdomExceptionally comfortable bed! Really luxurious feel to the whole experience. Would defo stay again!
Stayed in May 2024
Reviewed: 16 May 2024
John
United KingdomThe Lyon’s coffee bags do not offer a better coffee than simple instant. They are a nuisance to use.
Lovely to have a few complimentary drinks in the fridge.
Stayed in May 2024
Reviewed: 16 May 2024
Esther
United KingdomNo parking at the hotel. Had to go to a not very nice multi storey about 10 minutes walk away.
Lovely hotel in a quiet area. Staff were friendly and professional. Bedroom was beautiful and breakfast was varied and generous.
Stayed in March 2024
Reviewed: 16 May 2024
Duncan
United KingdomN/a
Very very clean hotel
Stayed in May 2024
Reviewed: 13 May 2024
Maria
IrelandThe room was too small to fit the two double beds and therefore made it very difficult to open fridge and cupboards. The light switches are confusing
Beautiful looking hotel, the staff were super friendly and accommodating The beds were very comfortable, and we received birthday cards and a drink on arrival
Stayed in May 2024
Reviewed: 13 May 2024
Mark
United KingdomThe breakfast was poor, took ages to come and was not warm and was not good quality, definitely not worth the cost.
Large room, very clean and nice, quiet room. Bed was comfortable and the bathroom was excellent. Located on the 2nd floor near the lift but the lift didnt keep us awake now.
Stayed in May 2024
Reviewed: 12 May 2024
John
United KingdomJust on the edge of the city, other that couldn’t fault it.
Fantastic hotel, top quality, rooms were fabulous. Staff were friendly polite and helpful, also freshly cooked breakfast which was fabulous
Stayed in May 2024
Reviewed: 12 May 2024
Matthew
United KingdomParking was a bit far away. Well organised though.
All lovely
Stayed in May 2024
Reviewed: 11 May 2024
Robert
IrelandThe heat in the rooms were unbearable at times. Thermostat didn’t seem to help
Spotless & modern
Stayed in May 2024
Reviewed: 10 May 2024
Marcus
United KingdomN/a
Great location, quiet and comfortable room with nice interior.
Stayed in April 2024
Reviewed: 10 May 2024
Heidi
United KingdomLovely spacious rooms, breakfast was amazing
Stayed in May 2024
Reviewed: 6 May 2024
Timothy
United KingdomBreakfast could have been better
Hotel was fantastic
Stayed in May 2024
Reviewed: 2 May 2024
Lenka
United KingdomIt was a bit too hot - air-con wasn’t working properly
Decor/design/ ambience
Stayed in May 2024
Reviewed: 1 May 2024
Christopher
United StatesNothing
Amazing shower and comfortable bed
Stayed in April 2024
Reviewed: 28 April 2024
Hannah
United KingdomThe room was small. We had a family room but with only two people, not sure how you fit a family in it. The staff were efficient but not super friendly. The drink prices were ridiculous and the staff couldn’t explain to me why I had a food tax on my drink bill. They weren’t very helpful.
The location was great. 10 minute walk to town. The decor was lovely and modern. The smell!! It’s insane!
Stayed in April 2024
Reviewed: 27 April 2024
Christopher
United KingdomGreat location staff excellent.
Stayed in April 2024
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