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  5. Reviews of Hotel Indigo - Chester, an IHG Hotel

Reviews of Hotel Indigo - Chester, an IHG Hotel 4 stars

Grosvenor Park Road, Chester, CH11QQ, United Kingdom

#7 of 33 hotels in Chester

Guests' Choice

Review score

Based on 3195 hotel reviews

8.9

Score breakdown

  • Cleanliness

    9.3

  • Comfort

    9.3

  • Location

    9.2

  • Facilities

    9.1

  • Staff

    9.4

  • Value for money

    8.5

  • Free WiFi

    8.9

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Showing 1 – 25

  • Reviewed: 28 May 2024

    9.0
    Chester is a great city to visit, good hotel especially if you enjoy walking
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 2 nights

    There is no parking on the property, so we had to find the parking lot about 3 blocks away as a bird flies, but with many one way streets, it is a challenge finding the parking lot! The hotel is outside of the walled city, about a 7 minute walk.

    The breakfast was served in their restaurant which is lovely. One orders from a menu and gets served, no buffet except for fruit, juice and toast. The rooms are spacious and our bathroom was particularly lovely, especially the walk in shower.

    Stayed in May 2024

  • Reviewed: 27 May 2024

    8.0
    Lovely hotel. Just needs more staff
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Although the staff were friendly and very attentive there weren’t enough of them for breakfast. We arrived at 9.30am as per our slot and taken to our table and said they would be back in 5 minutes to take the hot meal order. After 20 minutes I had to find someone to take the order. So our full English breakfasts arrived at approximately 10.15am. On the meantime the buffet needed replenishing too so it wasn’t ideal. This seemed to be happening to many others too and a lot of apologies from staff could be heard as well as complaints from guests. We could see it was busy but it was chaotic and surely the hotel knows beforehand how many people are eating breakfast as well as the time slots. So definitely understaffed and we felt for them having to take a lot of flak.

    Excellent boutique style hotel with that bit of luxury. Nice to have free drinks and snacks in the room. Staff were all very attentive

    Stayed in May 2024

  • Reviewed: 24 May 2024

    10
    Amazing, clean with excellent staff
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Decor and overall layout. The room was stunning. The staff were attentive throughout the property

    Stayed in May 2024

  • Reviewed: 24 May 2024

    9.0
    Overall, a positive experience and will surely be back.
    • Leisure trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 2 nights

    Breakfast is to be avoided. Leaves much to be desired.

    Hotel is in an excellent location, staff are very nice, helpful and approachable. Rooms are of a decent size.

    Stayed in May 2024

  • Reviewed: 23 May 2024

    10
    Excellent
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast was excellent, and location was perfect

    Stayed in May 2024

  • Reviewed: 23 May 2024

    9.0
    A super hotel, clean, comfortable, great staff, ideally located, car parking better than anticipated
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 3 nights

    It was all good.

    Breakfast delicious - varied choice of hot and cold. Coffee was great, service great. Staff very friendly and helpful. Location ideal and parking couldn't have been simpler - the hotel has a good set up with local car park which made it easy to use and cost effective. The bar/lounge area is a pleasant place to sit and have a drink. We didn't eat in the hotel restaurant but it appeared popular. The hotel itself is located near to many restaurants etc. Rooms very comfortable, clean and stocked daily with complementary soft drinks which was lovely.

    Stayed in May 2024

  • Reviewed: 23 May 2024

    10
    Excellent stay. Even where I had issues with the breakfast one morning, staff were extremely helpful and on top off ever
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    No onsite parking available. It was great that NCP parking was substituted by the hotel however.

    Beautiful, clean, and excellent location

    Stayed in May 2024

  • Reviewed: 20 May 2024

    9.0
    A fabulous stay for a special birthday. We were welcomed straight away and nothing was too much trouble for the staff. T
    • Leisure trip
    • People with friends
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Funky decor, clean and attractive. Lovely beds and very friendly staff. Excellent location.

    Stayed in May 2024

  • Reviewed: 18 May 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Exceptionally comfortable bed! Really luxurious feel to the whole experience. Would defo stay again!

    Stayed in May 2024

  • Reviewed: 16 May 2024

    10
    Ideal location, lovely mini bar and good breakfast. Contemporary decor.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    The Lyon’s coffee bags do not offer a better coffee than simple instant. They are a nuisance to use.

    Lovely to have a few complimentary drinks in the fridge.

    Stayed in May 2024

  • Reviewed: 16 May 2024

    10
    Exceptional
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    No parking at the hotel. Had to go to a not very nice multi storey about 10 minutes walk away.

    Lovely hotel in a quiet area. Staff were friendly and professional. Bedroom was beautiful and breakfast was varied and generous.

    Stayed in March 2024

  • Reviewed: 16 May 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    N/a

    Very very clean hotel

    Stayed in May 2024

  • Reviewed: 13 May 2024

    10
    Exceptional
    • Leisure trip
    • People with friends
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    The room was too small to fit the two double beds and therefore made it very difficult to open fridge and cupboards. The light switches are confusing

    Beautiful looking hotel, the staff were super friendly and accommodating The beds were very comfortable, and we received birthday cards and a drink on arrival

    Stayed in May 2024

  • Reviewed: 13 May 2024

    8.0
    Lovely room, shame breakfast lets it down
    • Leisure trip
    • Couple
    • King Room - Disability Access
    • Stayed 1 night

    The breakfast was poor, took ages to come and was not warm and was not good quality, definitely not worth the cost.

    Large room, very clean and nice, quiet room. Bed was comfortable and the bathroom was excellent. Located on the 2nd floor near the lift but the lift didnt keep us awake now.

    Stayed in May 2024

  • Reviewed: 12 May 2024

    10
    Stay in chester stay at indigo
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Just on the edge of the city, other that couldn’t fault it.

    Fantastic hotel, top quality, rooms were fabulous. Staff were friendly polite and helpful, also freshly cooked breakfast which was fabulous

    Stayed in May 2024

  • Reviewed: 12 May 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Parking was a bit far away. Well organised though.

    All lovely

    Stayed in May 2024

  • Reviewed: 11 May 2024

    8.0
    Stayed for the racing festival. Overall was a great hotel to stay in and will be back
    • Leisure trip
    • People with friends
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The heat in the rooms were unbearable at times. Thermostat didn’t seem to help

    Spotless & modern

    Stayed in May 2024

  • Reviewed: 10 May 2024

    9.0
    Excellent find and close to city attractions. Helpful sign in with comfortable room.
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    N/a

    Great location, quiet and comfortable room with nice interior.

    Stayed in April 2024

  • Reviewed: 10 May 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Lovely spacious rooms, breakfast was amazing

    Stayed in May 2024

  • Reviewed: 6 May 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast could have been better

    Hotel was fantastic

    Stayed in May 2024

  • Reviewed: 2 May 2024

    10
    Brilliant, welcoming, beautifully furnished- and great staff
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    It was a bit too hot - air-con wasn’t working properly

    Decor/design/ ambience

    Stayed in May 2024

  • Reviewed: 1 May 2024

    10
    Great experience
    • Leisure trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Amazing shower and comfortable bed

    Stayed in April 2024

  • Reviewed: 28 April 2024

    8.0
    Lovely hotel, great location, staff could be nicer/more helpful
    • Leisure trip
    • Group
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    The room was small. We had a family room but with only two people, not sure how you fit a family in it. The staff were efficient but not super friendly. The drink prices were ridiculous and the staff couldn’t explain to me why I had a food tax on my drink bill. They weren’t very helpful.

    The location was great. 10 minute walk to town. The decor was lovely and modern. The smell!! It’s insane!

    Stayed in April 2024

  • Reviewed: 27 April 2024

    8.0
    Very good
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Great location staff excellent.

    Stayed in April 2024

Showing 1 – 25

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