Nothing

Location

Stayed in May 2024

The room was dark and the bathroom window was right onto the terrace… it was misted but still not comfortable

Great location with loads of parking. Very comfortable and clean room- nice restaurant

Stayed in May 2024

Nothing

Location perfect for stop off on the way to Lake District . Room comfy , well equipped and very clean . Staff friendly and drinks very reasonably priced .

Stayed in May 2024

Unfortunately the doors on our and our neighbours' doors shut quite hard, would be nice if they could be fitted with a soft-closing mechanism.

Very nicely decorated, clean and comfortable. Nice views of the countryside. Friendly staff.

Stayed in April 2024

The bed was too small. You can hear everything and I mean everything the other customers were doing in their room. For the price I would have expected better. It’s in the middle of nowhere so no shops anywhere close. The service in the pub was chaotic and slow but food was amazing!

Food was excellent

Stayed in May 2024

nothing to dislike

quiet and comfortable

Stayed in May 2024

Breakfast was not great "smashed avocado" was some processed glop which made the whole dish inedible. Staff not the most welcoming and you had to pay for coffee other than filter which seems a bit strong when you've paid £13 for the food.

Good sized room, decent bathroom and comfy bed. Very clean

Stayed in May 2024

A bit of a mix up over the room we had been allocated when we arrived - we had booked a family room but found ourselves in a small double looking out at a brick wall with the extract vents from the kitchen immediately outside of the window - but easily resolved after a trip back down to reception. There appears to be quite a high turnover of staff which at times in the past has meant that some are not up to speed, but on this occasion it was OK. The food in the restaurant, while generous portions, is of the chain pub variety and while being perfectly edible can be a bit overcooked and has a flavour of being precooked and stored on a hot plate or similar prior to being served up rather than cooked fresh to order.

Stayed here many times and the experience has been varied over the years - on this occasion we were pleasantly surprised to find that the refurb that has been carried out has been quite comprehensive, which was great as we have encountered all sorts of problems with plumbing etc in the past. The family room we had booked was spacious, clean and fresh, seconary double glazing makes it a bit of a faff to get the windows open for some fresh air but on the upside it does keep out the road noise. Good value on booking.com, actually better than their own website, which is not always the case, nowhere else to eat/drink in the vicinity but the bar and restaurant are OK and there's plenty of nice outdoor space if the weather is amenable. Staff are always very friendly and on this occasion more on top of the job and less stressed than they have sometimes been in the past. There was a time when it was getting bad and we were debating whether to find another hotel for our regular visits to the area, but based on this experience we'd happily return.

Stayed in May 2024

Really lovely decor - warm and welcoming

Stayed in May 2024

insufficient toilet paper for two person, two night stay. Bathroom fan didn't work. No dresser, so the room could have used a second chair or luggage holder to put luggage/backpacks on.

Food was great, staff was friendly and helpful, clean room with good lighting.

Stayed in May 2024

Quite

It was good for the reason I wanted to stop

Stayed in April 2024

A minor issue but, it was annoying. The final morning at breakfast when we arrived (08:45hrs) there were several items that reflected badly on the hotel. At the breakfast bar, - There was no orange juice and only a small amount of apple juice - There no glasses for the fruit juices - There was only 1 cup - There was minimal water in the urn for tea It took a few requests to get the two staff working the area to address these issues. In addition, we chose a table laid for 2 with napkins and cutlery. Unfortunately, we moved as it hadn't been cleaned before it was re-laid. The two previous days, there were no issues related to stock levels or cleanliness of the tables.

For us it was a very good location with ample free parking. The bar / restaurant was very lively during the evenings.

Stayed in May 2024

The electrical not working in room. Meals took some time to get and the pancakes were dried up.

I rented two rooms and one of the rooms the electrical did not work which included the lamp sockets and the TV. All the property did was say they were sorry but that’s how it goes tough luck.

Stayed in May 2024

Good accommodation, food and bar

Stayed in May 2024

There was a shortage of staff which impacted on some elements of service.

The ambience and quality of the venue was wonderful

Stayed in May 2024

The corridors in the morning were quite creaky and you can really hear other guests coming and going both outside and above our room.

Phenomenal staff and a very friendly welcome. An amazing full English and lots of recommendations for local running/walking routes shared also.

Stayed in May 2024

The main lighting to the room was rather dim. It wasn’t possible to open the windows to air the room. The soap dispensers attached to the wall were not only too high for the grandchildren to reach to wash their hands after using the toilet but too high for me without having water running down my arms. The radiators and towel rail were not working although it was beginning of May the weather was unseasonably cool.

Convenient location. Comfortable rooms and beds. Good bar and restaurant attached with lots of character. Good security to the rooms. The staff were very understanding with the children.

Stayed in May 2024

The Bear's Head is a lovely character hotel with restaurant. Rooms and bathrooms are decorated to a high standard and the staff were very friendly and helpful at all times. We didn't have a meal but the menu looked very inviting and the restaurant was obviously popular with locals. The hotel is very well located for travellers who are driving up and down the M6 but it's in a peaceful countryside location which is an extra bonus.

Stayed in April 2024

Broken toilet lid in bathroom. Not enough milk left in the room

Excellent breakfast & evening meal selection . Lovely size of room & shower. Very well presented

Stayed in May 2024

The ground floor rooms lack soundproofing, the upstairs guests were up at 3am and with every step was loud creeking and thumps. Bring earplugs. The bathroom was quite cold, couldn't figure out how to turn on the towel heater.

Nice rooms in the annex, with the bathroom separated from the bedroom by a hallway. We had dinner at the pub, was very and the staff were helpful. Could do with more staff clearing tables and serving at busy times.

Stayed in April 2024

Staff on the evening were appalling , worst customer service we've experienced having been here 3/4 times a yr for about 7 yrs . won't be visiting here again 😪

Clean comfortable rooms , lovely setting

Stayed in April 2024

Needs drinking water in the bedrooms

Charming country inn, lovely accommodation and food in the restaurant/bar

Stayed in April 2024

Could not check in until 5pm

Comfortable, convenient and good food

Stayed in April 2024

Only very minor point would be to have easier access from pub to our room. We stayed in an annex, which was lovely, but had to walk around outside of fence/patio to go in and out through front door.

Everything we needed for a weekend visit in the area. Handy to be able to choose individual items from breakfast menu without booking a whole breakfast.

Stayed in April 2024