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  5. Reviews of Miller & Carter Heaton Chapel by Innkeeper's Collection

Reviews of Miller & Carter Heaton Chapel by Innkeeper's Collection 4 stars

Miller and Carter Heaton Chapel, 271 Wellington Road North, Manchester, SK4 5BP, United Kingdom

#53 of 116 hotels in Manchester

Guests' Choice

Review score

Based on 1073 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.7

  • Location

    8.6

  • Facilities

    8.3

  • Staff

    9.0

  • Value for money

    8.4

  • Free WiFi

    7.7

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Showing 1 – 25

  • Reviewed: 3 June 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Close to centre

    Stayed in May 2024

  • Reviewed: 3 June 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Bathroom sink was tiny, shame there is no lift or help with luggage

    Service was good,room was comfortable

    Stayed in June 2024

  • Reviewed: 2 June 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double Room - Disability Access
    • Stayed 1 night
    • Submitted via mobile

    We had an accessible room so a disabled friendly bathroom which was essentially a bare wet room. No hot water to the sink. Floor stays wet so used bathmat and a used towel to dry it. No toilet brush available. I never ever leave a dirty loo so if there are marks in the toilet bowl after flushing I would clean the toilet and flush again if a brush is at hand. Only one tissue in the tissue box and only one sanitary bag available. Often people with disabilities need to use incontinence pads etc. With only one sani bag to dispose of them doesn't really cut it. Luckily we don't have need of them but working with disabled people I'm well aware of their various needs. I feel the bathroom let the room down. Please consider providing a toilet brush and a squeegee brush for the floor to enable the floor to be made safe. No-one wants to get up in the night and walk or slip on a wet bathroom floor.

    Nice friendly staff. Good quality food. Comfortable bed.

    Stayed in June 2024

  • Reviewed: 30 May 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    That we were on the top floor, despite booking 3 months earlier.

    Location was excellent. Room was very clean.

    Stayed in May 2024

  • Reviewed: 30 May 2024

    7.0
    I had a great sleep and that is worth a lot. Top points for cleanliness and comfort
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    I know it's a steakhouse but these days there should be a number of vegetarian options too

    Breakfast was OK but service was slow. Very odd that you could not have cereals in with the price, and could have cooked bkfast only!

    Stayed in May 2024

  • Reviewed: 28 May 2024

    8.0
    Good, clean
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast disappointing

    Clean and comfortable

    Stayed in May 2024

  • Reviewed: 27 May 2024

    9.0
    Excellent. We will stay again.
    • Leisure trip
    • Family with young children
    • Family Room (2 Adults + 2 Children)
    • Stayed 2 nights
    • Submitted via mobile

    We had a great family room. It was very clean and well appointed.

    Stayed in May 2024

  • Reviewed: 27 May 2024

    9.0
    A pleasant stay.
    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 2 nights

    The room was a little on the small side. Breakfast was a bit pricy. Waiters did not know what beer they had on.

    Great location for our visit. Clean, friendly hotel.

    Stayed in May 2024

  • Reviewed: 23 May 2024

    8.0
    Great comfy spot in an easy location.
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    I wish the lighting was better in the main room to make makeup easier!

    Great location just off the motorway. Very comfy room with great space and everything I needed, including an iron and ironing board already in the room! Staff were absolutely lovely. Would absolutely stay here again.

    Stayed in May 2024

  • Reviewed: 20 May 2024

    8.0
    Clean central hotel
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Rooms quite noisy. We were room directly at stairs so a lot footfall

    Very clean and friendly staff

    Stayed in May 2024

  • Reviewed: 20 May 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights

    size

    needed a bed for the night.. it filled the bill

    Stayed in April 2024

  • Reviewed: 18 May 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night

    This was an amazing stay, cozy and quiet room, clean and tidy. the restaurant was exceptional, extraordinary meals and the staff was very helpful and welcoming. I had so much fun and I'm definitely coming back again soon!

    Stayed in May 2024

  • Reviewed: 16 May 2024

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 1 night

    nothing

    Room was comfortable and clean. The staff were friendly and helpful and of course the food was amazing

    Stayed in May 2024

  • Reviewed: 14 May 2024

    8.0
    Very good
    • Business trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing much

    Friendly Staff. Good clean rooms

    Stayed in May 2024

  • Reviewed: 13 May 2024

    7.0
    Would return if it was just for the breakfast and staff.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 4 nights

    We were put in a small room the first night but after complaining, were moved to a bigger room, both have mini wash basins though.There is no elevator and the stairs to the second floor was rather steep. There is no aircon and the window opening is very restricted.

    The staff were friendly. Location was excellent as the train station and bus-stop were within walking distance. Breakfast was super.

    Stayed in May 2024

  • Reviewed: 11 May 2024

    9.0
    Spotless
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights
    • Submitted via mobile

    The room and bathroom were spotless, and I felt comfortable staying here by myself.

    Stayed in May 2024

  • Reviewed: 10 May 2024

    8.0
    nice place.was offered a steak for breakfast.this is fine for tyson fury,but not for me.
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    could not book a second night at hotel.was .was referred to booking.com.single bed too small.

    Stayed in April 2024

  • Reviewed: 9 May 2024

    9.0
    A great, dependable choice, and brilliant value for money
    • Leisure trip
    • Couple
    • Family Room (2 Adults + 2 Children)
    • Stayed 2 nights
    • Submitted via mobile

    It's a bit mean to be critical at this price, but to be perfect, perhaps air con, fully operating windows and eliminating creaking doors and floor boards. But it is still much better value than most of the competition as it is.

    Great room size, very good bathroom, decent bed. Very solid choice of accommodation, at an excellent price Nice steak House restaurant FABULOUS STAFF Big car park Lots of local eateries Close to main roads for travel

    Stayed in May 2024

  • Reviewed: 6 May 2024

    9.0
    Lovely and peaceful
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Couldn’t use the kettle as it was mould and dirty apart from that all was fine I enjoyed my stay .

    Clean and cosy

    Stayed in May 2024

  • Reviewed: 26 April 2024

    9.0
    Superb
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 1 night

    All was great. In my opinion bed a tad hard, but thats a minor one.

    VEey clean and nice room, great TV, very clean bathroom and everything needed. I was very impressed, especially at the costs.

    Stayed in April 2024

  • Reviewed: 25 April 2024

    7.0
    Did the job.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    Bed was too small being only 4'6" wide and also it was very hard. Pillows pretty flat. Weather was cold and there were no extra blankets or pillows in the room - we had to ask for both and they were provided so our second night was much warmer. Our room was a bit cramped and it was two floors up with no lift. The second flight of stairs was very steep. I asked for a room on the first floor but was told there were none available.

    Staff were very friendly and the breakfasts were good and substantial. Location was perfect for us. Parking was a bonus which made life a lot easier. Room was clean and I appreciated the tea making facilities. Not expensive.

    Stayed in March 2024

  • Reviewed: 25 April 2024

    8.0
    great location , suited our needs
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 2 nights

    It is over priced ,as is the food in the restaurant . It is not a hotel nor a stand alone restaurant and their prices should reflect this .

    Nice rooms, they have been updated . the bed was comfortable , breakfast was included and was served by a lovely lady . Location was perfect for us and with on site free parking

    Stayed in February 2024

  • Reviewed: 24 April 2024

    8.0
    Very clean
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The check in / check out procedure isn’t made obvious. We had no idea where to check in because there was no obvious signage until we had gone into the restaurant itself. When checking out there was no staff around and we had to get to work so couldn’t hang about in case someone did turn up so just had to leave the key on the front desk.

    The room was exceptionally clean and the bed was really comfy.

    Stayed in April 2024

  • Reviewed: 22 April 2024

    9.0
    Great facilities all round. Good value for money and very professional staff!
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    A heating option,even on a mild day, would be nice. The dining experience over breakfast was challenging as there didn’t seem to be any vegan and gluten free options

    Great shower facilities, comfortable bed! The staff were lovely and very professional

    Stayed in April 2024

Showing 1 – 25

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