Reviews of Holiday Inn London Kensington High St., an IHG Hotel 4 stars
Wrights Lane, Kensington and Chelsea, London, W8 5SP, United Kingdom
#1012 of 1,012 hotels in London
Guests' ChoiceReview score
Based on 8882 hotel reviews
7.2Score breakdown
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Cleanliness
7.8
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Comfort
7.9
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Location
8.9
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Facilities
7.5
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Staff
7.9
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Value for money
7.2
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Free WiFi
8.2
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Reviewed: 30 May 2024
Janet
United Kingdom1 review7.0“No complaints except room not serviced. I was hardly in it so did not mind enough to complain”- • Leisure trip
- • Solo traveller
- • Standard Room
- • Stayed 3 nights
- • Submitted via mobile
Room service did not visit to make bed during 3 night stay.
Good location. Pleasant atmosphere and all facilities
Stayed in May 2024
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Reviewed: 29 May 2024
Mark
United Kingdom14 reviews7.0“Overall all a good stay and would recommend for location.”- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 3 nights
Dated rooms and bathrooms as well as the size. Only 2 lifts for the main rooms so very very slow when hotel occupancy is high. Bar was expensive but expected in London.
Location was great. Room was good but a little cramped and the bathroom was very dated. Facilities were also good and the staff were friendly.
Stayed in May 2024
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Reviewed: 28 May 2024
Espoir
United Kingdom8 reviews4 helpful votes7.0“Quick, short and sweet. Just like the night.”- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 1 night
- • Submitted via mobile
Standard king room is small. Hotels should understand just because you can fit a king bed in the room doesn’t make it a king sized room. And I’m not sure it is a king bed. But it is VERY comfortable I’m just nitpicking
Very close to landmarks Great shops around Very nice and good services like an on site Starbucks Spa facilities are busy but very good
Stayed in May 2024
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Reviewed: 27 May 2024
Darren
United Kingdom6 reviews8.0“Great hotel with great facilities and staff.”- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 2 nights
- • Submitted via mobile
We had a king room but couldn’t really get around bed as it was too close to bathroom door and wardrobe
Location was ideal for us, facilities were very good as were the staff
Stayed in May 2024
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Reviewed: 27 May 2024
Edward
United States7 reviews7.0“Nice location especially nice if you are on the go Travel bus tour.”- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 1 night
- • Submitted via mobile
The rooms were small but adequate
Breakfast was buffet. Excellent. Dinner menu was sparse but fine.
Stayed in May 2024
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Reviewed: 27 May 2024
Tim
Netherlands10 reviews8.0“Nice hotel - will probably book it again in the future”- • Business trip
- • Solo traveller
- • Standard King Room
- • Stayed 7 nights
Just happened to have a room on the corner with a small window with not much of a view, so that particular room was a bit dark, but didn't bother me to much, as I was there for a conference.
This was my second time staying at this hotel. I was in town for a conference at the Bloomsbury Holiday Inn, but I booked this hotel, because it was cheaper and the facilities are better (breakfast area / bar). Also, this hotel has a nice pool w/ spa facilities, which the other one hasn't. The hotel surroundings are nice and there's a underground station nearby with close connection to Paddington station if you want to take the Heathrow express. The station also has a small food court for a quick meal.
Stayed in May 2024
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Reviewed: 27 May 2024
Marie
Ireland6 reviews8.0“We have stayed here in the past and look forward to doing so again”- • Leisure trip
- • Couple
- • Premium King Room
- • Stayed 3 nights
- • Submitted via mobile
Friendly atmosphere. Lovely garden. Great location
Stayed in May 2024
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Reviewed: 27 May 2024
Damian
Ireland6 reviews8.0Very good- • Leisure trip
- • People with friends
- • Standard Room
- • Stayed 2 nights
- • Submitted via mobile
They couldn’t fulfill our bed choice (twin beds instead of double)
Location & facilities.
Stayed in May 2024
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Reviewed: 26 May 2024
Andrea
Saudi Arabia8 reviews8.0“On the whole enjoyed very much even at £167.90 a night. Not sure I got the best room at that rate.”- • Leisure trip
- • Solo traveller
- • Premium King Room
- • Stayed 1 night
- • Submitted via mobile
Black areas in corners of bath near taps. Hotel carpets in corridors are a bit dated.
I appreciated the chocolate on arrival. Excellent staff. Only stayed one night.
Stayed in May 2024
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Reviewed: 26 May 2024
Beatrix
Germany1 review7.0Good- • Leisure trip
- • Group
- • Standard Room
- • Stayed 4 nights
- • Submitted via mobile
To small room and bathroom
The friendly staff
Stayed in May 2024
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Reviewed: 26 May 2024
Cheryl
Australia33 reviews4 helpful votes8.0“Book a larger room if staying for a few days.”- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 5 nights
- • Submitted via mobile
No help to carry bags up the front stairs. We weren't told there was a hidden ramp. We upgraded our room on the second day, paid for it, and the room change had still not been done by 4 pm. Public complaint, but my husband brought a senior staff member, and the issue was solved. But it should not have happened. The next room was perfect for a 4 night stay.
Amazing buffet breakfast.
Stayed in May 2024
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Reviewed: 25 May 2024
Stuart
United Kingdom16 reviews4 helpful votes6.0“Staff have been trained well let down by shabby rooms”- • Business trip
- • Solo traveller
- • King Room - Mobility Accessible - Non-Smoking
- • Stayed 1 night
Tired room, stains on the carpet. Toilet didn’t flush properly
Staff were excellent, especially reception
Stayed in May 2024
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Reviewed: 24 May 2024
Di
United Kingdom1 review8.0“We would stay there again.”- • Leisure trip
- • Couple
- • King Room - Mobility Accessible - Non-Smoking
- • Stayed 2 nights
Quinoa salad served at bar lacked several ingredients listed on the menu - very poor.
Friendly, helpful staff. Good range of choice of food at breakfast. Good location on a quiet street and very close to the Underground.
Stayed in May 2024
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Reviewed: 23 May 2024
Catherine
United States1 review7.0“Great location and great time.”- • Leisure trip
- • Couple
- • King Room - Mobility Accessible - Non-Smoking
- • Stayed 5 nights
- • Submitted via mobile
The first night the room was very dirty with a broken toilet.
We liked the location and staff
Stayed in April 2024
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Reviewed: 22 May 2024
Kate
United Kingdom2 reviews7.0Good- • Leisure trip
- • Family with young children
- • Standard Room
- • Stayed 2 nights
- • Submitted via mobile
Small room for two nowhere to hang anything or dry anything. No seat for vanity unit
Good breakfast
Stayed in May 2024
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Reviewed: 22 May 2024
Liz
United Kingdom19 reviews7.0Good- • Leisure trip
- • Couple
- • Standard Room
- • Stayed 2 nights
- • Submitted via mobile
No restaurant for evening meal just extended bar meals
Location was great. Staff were friendly
Stayed in May 2024
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Reviewed: 22 May 2024
Isobel
United Kingdom30 reviews2 helpful votes8.0“Wonderful location, efficient staff, comfortable communal areas but room small, cramped and uncomfor”- • Leisure trip
- • Solo traveller
- • Standard Room
- • Stayed 2 nights
I was so disappointed with my room. I have stayed in this hotel several times before but the room I was allocated on this occasion was horribly small and cramped with the TV diagonal to the bed and barely enough room to move from bedroom to en suite. It looks as if you have cut bigger rooms in half. You should warn your loyal customers about this. I had a serious accident recently with subsequent 3-hour surgery to my right arm. It is still painful and sensitive and moving around in that room was a nightmare
The communal areas of the hotel are lovely and the location is excellent. Also the food in the foyer bar has improved enormously
Stayed in March 2024
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Reviewed: 20 May 2024
Linda
Switzerland66 reviews8 helpful votes6.0“Stayed 10 days. Changed rooms twice.”- • Leisure trip
- • Couple
- • Standard Room
- • Stayed 8 nights
- • Submitted via mobile
The rooms I got. I had to squeeze through to go to the bathroom each night
The area
Stayed in May 2024
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Reviewed: 20 May 2024
Kathryn
New Zealand5 reviews7.0“Reception and concierge staff were lovely. Had issues with room service but a good stay”- • Leisure trip
- • Couple
- • King Room - Mobility Accessible - Non-Smoking
- • Stayed 3 nights
- • Submitted via mobile
Service was slow, bathroom overflowed
Location was great
Stayed in May 2024
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Reviewed: 19 May 2024
Dana
United States5 reviews1 helpful vote8.0“Great location.”- • Leisure trip
- • Couple
- • King Room - Mobility Accessible - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Very small quarters. Didn't tell you about using the card key for power. Toilet seat was askew. Great location. Excellent breakfast.
Stayed in May 2024
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Reviewed: 19 May 2024
Sally
United Kingdom7 reviews8.0“Shopping, eating and lots of walking”- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 2 nights
- • Submitted via mobile
I found the pillows quite hard on the bed
Location, swimming pool
Stayed in May 2024
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Reviewed: 19 May 2024
Nicola
United Kingdom22 reviews2 helpful votes7.0“Nice clean, fairly spacious rooms and well organised.”- • Business trip
- • Group
- • Standard Room
- • Stayed 2 nights
There was a slight odour of drains emanating from the ensuite both nights. Drinks very pricey! A covered smoking area would be good.
I particularly like the convenience for Kensington High Street. The rooms were very clean. Great shower. Beds and pillows comfortable.
Stayed in May 2024
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Reviewed: 16 May 2024
Jo
United Kingdom4 reviews8.0Very good- • Leisure trip
- • People with friends
- • Premium Twin Room
- • Stayed 4 nights
- • Submitted via mobile
The bathroom in the room was tiny. The sliding door was cumbersome and noisy. Would be better with a sliding frosted door. The rooms lighting was poor, which was further enhanced by lack of natural daylight. The price of cocktails was on the pricey side
The breakfast was brilliant. The choice was excellent. It was tasty, hot, and plentiful. The staff at breakfast were friendly, helpful, and super organised
Stayed in May 2024
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Reviewed: 16 May 2024
Patricia
United States1 review8.0“Very good, excellent value , exceeded expectations”- • Leisure trip
- • Family with young children
- • Standard King Room
- • Stayed 2 nights
Room was quite small for 2 people traveling with suitcases
Location and courtesy of the staff. Cleanliness of the hotel was excellent
Stayed in May 2024
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