I had a very small room on the 6th floor, no outlook/views, high windows. Very disappointed.

Lovely Hotel, enjoyed the Spa Excellent evening event , good food & service.

Stayed in May 2024

The only thing I didn't like is that we couldn't stay for longer!

From the moment we arrived, we were blown away by the Landmark Hotel. All of the staff were incredibly welcoming, especially Ana on Reception. She really made our 8 year old son feel special. We stayed in one of the Marylebone Family Studio suites, which was amazing - spacious, clean, comfortable, and overlooking the stunning atrium. We had dinner and breakfast in the Winter Garden restaurant. The food was great (I was especially impressed by the breakfast selection) and the service was friendly and attentive. We used the swimming pool in the spa, and again were warmly greeted and taken care of. A member of staff guided us through everything and showed us to the pool, which was well maintained throughout our visit. All in all, we loved our stay at the Landmark Hotel. The decor is beautiful and the staff are exceptional - you really get the sense that nothing is too much trouble. We can't wait to go back!

Stayed in May 2024

Queing to check out, quite long

luxury Impression.

Stayed in May 2024

I would have liked there to have been a slightly longer timeframe for children to be allowed to swim, not all children would bother the adults whilst in the pool. Also I thought 1 biscuit each in the room was a little tight for the price paid. 4 of us sharing a room for 1 biscuit each 🙃

The hotel was beautiful with lovely staff. The hotel smelt gorgeous

Stayed in May 2024

Class act - well maintained

Stayed in May 2024

The services at breakfast was inconsistent, particularly on Sunday morning. We were left waiting for over 10 minutes to be served and another 15 minutes for our coffees to arrive. Our order for an omelet was disappointing because we did not get what we asked for. On departure, we were kindly asked which end of the hotel we would like to collect our luggage, but it was not there when we went to pick it up.

Superbly appointed luxurious hotel, which is very comfortable. The breakfast is one of the best you can get with a fabulous range to suit all tastes We liked the spa, which wasn't too busy, even during kids times

Stayed in May 2024

The shower wasn’t good low pressure

Every thing was perfect

Stayed in April 2024

not applicable - I liked everything

size of room was fantastic bathroom size also great loved the spa area and facilities middle of the hotel was spectacular - just like all the images on social media

Stayed in May 2024

Beautiful hotel. The atrium is stunning and the perfect location for breakfast and drinks. We stayed in the Landmark Suite, absolutely amazing. All staff courteous and friendly, especially on the doors! We will be back!

Stayed in May 2024

For the cost of the room I expected better. Breakfast was an additional charge. Also there were some things that needed attention in the room. A loose lock. Wallpaper peeling up and not all the lamps worked. Reception were pretty clueless on check in. I had 2 rooms booked and they didn't understand and repeatedly told me I was checked in despite me saying but you have only given me keys to one room and showing my reservation clearly with 2 rooms. As time was against it was very frustrating having that language barrier.

Lovely old hotel and the staff were very pleasant. Unfortunately there was a language barrier with some

Stayed in March 2024

slightly expensive, didn't offer kosher food option.

Karis at the reception was excellent and gave great service! the room was very spacious and clean.

Stayed in May 2024

nothing

amazing hotel i recommend in london everything was great staff and hottel room

Stayed in May 2024

Spa was lovely however lots of children at the times we went so wasn’t very relaxing

The hotel was clean and welcoming, the room was lovely! We had the best sleep - Beds are so comfortable! Food in the pub bar was delicious.. shame we couldn’t enjoy the balcony

Stayed in May 2024

The £200 deposit upon arrival "just in case" was a bit of a surprise. Also one of the sinks in the bathroom was clogged.

The staff were phenomenal, making us feel looked after and treated in a way we've never really experienced before. Gigantic room. Attention to detail, quality of furnishings, design overall, are all on a very high level. The bowl of fruit waiting for us in the room was a lovely touch, and of course the wonderful, very large, fresh-scented swimming pool.

Stayed in May 2024

Our first impressions on arrival were not so positive though. The pumps on the handwash and shower gel bottles in our bathroom did not work. We asked for one to be replaced and lived with the other. The bottles are probably refilled, good for the environment but unfortunate that the pumps are not checked for damage before check-in. We ordered room service on both evenings. Unfortunately on the first night our champagne was flat, the lamb biryani was missing the natural yoghurt accompaniment and we asked for extra pineapple with our exotic fruit platter and it was delivered with none. Although the fruit salad was taken away and rectified, the yoghurt was only brought to our room after the meal was finished (and my mouth on fire lol). We did receive an apology on the night, as the chef is new, but when I mentioned what had happened when we checked out there was not much sympathy and no adjustment to the bill. £42 for 2 glasses of flat champagne and £38 for an incomplete lamb biryani is not good value for money 🥂🍛🤑 The way the food is brought to your room and the table set up is impressive though and a nice experience

Overall the hotel staff provided excellent customer service and thoughtful touches like a card and dessert in our room, as well as the complimentary towel swans and rose petals I requested, to help us celebrate our anniversary. Our Atrium Suite was luxurious, overlooking the beautiful atrium, and the hotel is so elegant. We enjoyed our afternoon tea in the Winter Garden restaurant, again with excellent service. The concierge staff were outstanding and so friendly and helpful

Stayed in May 2024

Winter Garden is great - transport you back in time. Rooms are huge by London standards. Service is great - consistent across all touch points, they’ll try to do what they can for you. Safe with security and roving guards around corridors. Location is great and near everything we wanted to go to. Not too crowded an area

Stayed in May 2024

Nothing

Everything

Stayed in May 2024

Nothing

Everything was perfect. This hotel is a luxurious oasis in the center of London. All of the staff is exceptional and we enjoyed the restaurant for all meals too. The Executive room was spacious and immaculate.

Stayed in March 2024

Staff at checkin were weak, they need training on technical aspects of checkin and general courtesy

Location and room cleaning

Stayed in May 2024

Everything was just perfect from the beginning. Thank you !

Stayed in April 2024

N/a

Fabulous hotel, just opposite the Townhall with delicious breakfast

Stayed in May 2024

Booked as a 30 birthday present for son and his wife they loved the atmosphere in the champagne bar

Stayed in May 2024

Very noisy wedding on first night with music shaking the windows past 1.00am which caused me a bad first night's sleep.

Brilliant breakfast. And several very kind free treats for my 50th Birthday including champagne, flowers, chocolates and cakes. Thank you Landmark, wonderful as usual.

Stayed in May 2024

Everything was perfect.

Gorgeous, clean, and they upgraded our family to a suite.

Stayed in May 2024